Hanley Chiropractic

Baylor Scott and White Health (BSW), is in receipt of a complaint filed with the Revdex.com, referenced as Case # ***Federal and state laws generally prohibit covered entities, such as BSW, from disclosing patient information without a valid authorization. Therefore, BSW is
prohibited from providing any additional documentation or specific comments beyond the information disclosed personally by the complainant BSW can, however, provide very general information to address the allegations stated in the complaint. BSW will conduct a review and will respond directly to the patientBSW will update the Revdex.com when issue is resolved BSW is committed to protecting the privacy of patient health information and all patient and consumer concerns are taken very seriously. Thank you for the opportunity to provide this information. If you have any questions, please feel free to contact my office at ***-***

Complaint: ***
I am rejecting this response because: I have already tried on my own to get a resolutionI have asked them to review before and was told they would not do thisI have tried with the collection company as well and am not able to get a response from themThis will be reported to my credit and I will pay the price for their mistake
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Regards,
*** ***

Complaint: ***
I am rejecting this response because: EVERY TIME I CALL THEM THEY NEVER CALL ME BACK . I even confirmed that I had coverage from market place afterwards scott and white told me we were canceled . do they think I was gonna let my wife go without her medications . they never reply even when we agree they would if you look how long its taken them to get this far to get a response
Regards,
*** ***

Revdex.com:Scott & White contacted me and the issue was resolved*** was very nice and helpful.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: This response only indicates that they will look into my complaintIt took me nearly a full year to reach a responsible individual to tell me that they would refuse to remove this fraudulent charge from my accountI desperately need Revdex.com intervention to help resolve this issue so that this does not impact my credit ratingI authorize Baylor Scott and White to disclose to Revdex.com information pertaining ONLY to this fraudulent charge that is the substance of my complaint
Regards,
*** ***

Baylor Scott & White will deal with complainant directly

Complaint: ***
I am rejecting this response because:
Because they have reviewing it for monthsIt really should not take
Regards,
*** ***

Complaint* ***
I am rejecting this response because: We are still awaiting our mailed responseIn addition to that, we have not been contacted about a resolution regarding this matterI acknowledge the response, but the matter is not closed
Regards,
*** ***

Complaint: ***
I am rejecting this response because:Stating that an investigation will happen does not solve my issue I will keep this complaint open until my issue is resolved
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I have given Scott and White a week to contact me or the Revdex.com about this case and they have not responded. This is what I have been experiencing all along and is the primary reason for filing the complaint. They simply do not follow through with what they say they are going to do. As it stands now I am simply another week closer to having my credit damaged because Scott and White refuses to pay the claim or deal with the provider to resolve the issue.” *** ***
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Regards,
*** ***

I regret that you are having such difficultyWe did find out where the error was and are currently resubmitting the insurance through the proper channelsWe do appreciate your patience and cooperationWe will now consider this matter closed

Thank you for bringing this to our attentionA representative will reach out soon to assist you in resolving this issue

Thank you for bringing this to our attentionI will have someone reach out to you to go over this and if corrections are required, we will be happy to make themLet me put your mind at easeYour credit has NOT been affected by thisAlthough Baylor Scott & White uses a collection service at
times, since we are a not for profit organization, we do not report to the credit agenciesAgain thank youI will follow up with you once this has been addressedHave a good day

Baylor Scott and White Health (BSW), is in receipt of a complaint filed with the Revdex.com, referenced as Case #***Federal and state laws generally prohibit covered entities, such as BSW, from disclosing patient information without a valid authorization. Therefore, BSW is
prohibited from providing any additional documentation or specific comments beyond the information disclosed personally by the complainantBSW can, however, provide very general information to address the allegations stated in the complaint. BSW will conduct a review and will respond directly to the patientBSW is committed to protecting the privacy of patient health information and all patient and consumer concerns are taken very seriously. Thank you for the opportunity to provide this information. If you have any questions, please feel free to contact my office at ***. Tell us why here

We will respond accordingly to patientMeanwhile, the only response that you will receive from us on this Revdex.com site is: Baylor Scott and White Health (BSW), is in receipt of a complaint filed with the Revdex.com, referenced as Case # ***Federal and state laws generally prohibit covered entities, such as BSW, from disclosing patient information without a valid authorization. Therefore, BSW is prohibited from providing any additional documentation or specific comments beyond the information disclosed personally by the complainantBSW can, however, provide very general information to address the allegations stated in the complaint. BSW will conduct a review and will respond directly to the patient.BSW is committed to protecting the privacy of patient health information and all patient and consumer concerns are taken very seriously. Thank you for the opportunity to provide this information. If you have any questions, please feel free to contact my office at 254-724-

Complaint: ***
I am rejecting this response because:I feel that your company falsely represented your fees I asked multiple times in multiple ways to be notified of any extra costsI was quoted a fee in the $200s and was charged close to $I also felt extremely pressured by the staff to continue with the appointment, under the pretense that my cost would be as stated above.
Regards,
*** ***

Baylor Scott and White Health (BSW), is in receipt of a complaint filed with the Revdex.com, referenced as Case # ***Federal and state laws generally prohibit covered entities, such as BSW, from disclosing patient information without a valid authorization. Therefore, BSW is
prohibited from providing any additional documentation or specific comments beyond the information disclosed personally by the complainant BSW can, however, provide very general information to address the allegations stated in the complaint. BSW will conduct a review and will respond directly to the patientBSW will update the Revdex.com when issue is resolved BSW is committed to protecting the privacy of patient health information and all patient and consumer concerns are taken very seriously. Thank you for the opportunity to provide this information. If you have any questions, please feel free to contact my office at 254-724-

Complaint: ***
I am rejecting this response because:I am not able to the response from the businessI am wondering if the Revdex.com needs some of the documents thatScot & white sent me , but they insist they do not see?Regards*** ***
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Revdex.com - Where did you send the original complaint? Response:Baylor Scott and White Health (BSW), is in receipt of a complaint filed with the Revdex.com, referenced as Case # ***Federal and state laws generally prohibit covered entities, such as BSW, from disclosing patient
information without a valid authorization. Therefore, BSW is prohibited from providing any additional documentation or specific comments beyond the information disclosed personally by the complainant BSW can, however, provide very general information to address the allegations stated in the complaint. BSW will conduct a review and will respond directly to the patient. BSW is committed to protecting the privacy of patient health information and all patient and consumer concerns are taken very seriously. Thank you for the opportunity to provide this information. If you have any questions, please feel free to contact my office at ***