Hanley Chiropractic

Complaint: [redacted]
I am rejecting this response because: This has nothing to do with patient medical co0ndition. His has to do witha promise of services for a specified amount of $ 800.00 to the patient and a follow up bill for over $ 6,000.00.
Regards,
[redacted]

Baylor Scott and White Health (BSW), is in receipt
of a complaint filed with the Revdex.com, referenced as Case # [redacted]. Federal and
state laws generally prohibit covered entities, such as BSW, from disclosing
patient information without a valid authorization.  Therefore, BSW...

is prohibited from providing
any additional documentation or specific comments beyond the information
disclosed personally by the complainant. BSW can, however, provide very general information to
address the allegations stated in the complaint.  BSW will conduct a review and will respond
directly to the patient.BSW is committed to protecting the privacy of
patient health information and all patient and consumer concerns are taken very
seriously.  Thank you for the opportunity
to provide this information.  If you have
any questions, please feel free to contact my office at [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I received a call from them agreeing to meet all the desired outcomes I requested. Please accept my sincere thanks for the quick resolution. I will follow up with them about similar billing errors for my kids that has been ongoing for 3 months and will issue another complaint if false promises are made again.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:As per our conversation on Monday, December 21, 2015, I would like to have Complaint ID #[redacted] remain open until all actions from Baylor Scott & White have been acquired. Since I needed to respond to the Revdex.com within 6 calendar days from Scott & White's contact with me, I only accepted their response ... It's not resolved yet. Scott & White said they were changing the code(s), resubmitting the charges to Blue Cross Blue Shield and taking my daughter's account out of Collections. I also requested a written document stating that my daughter's account was taken out of Collections. I spoke with the Manager of Patient Relations on December 16, 2015. As of today, December 22, I have not received any documentation, nor seen any resolution. It's only been several days, so I would like to give Scott & White more time to resolve this matter. I will contact the Revdex.com when Scott & White have completed all the agreed resolution to close this complaint. I appreciate all of your help regarding this matter. Have a Merry Christmas! Sincerely,Judy Toy

Baylor Scott and White Health (BSW), is in receipt of a complaint filed with the Revdex.com, referenced as Case # [redacted]. Federal and state laws generally prohibit covered entities, such as BSW, from disclosing patient information without a valid authorization.  Therefore, BSW is prohibited from providing any additional documentation or specific comments beyond the information disclosed personally by the complainant. BSW can, however, provide very general information to address the allegations stated in the complaint.  BSW will conduct a review and will respond directly to the patient. BSW is committed to protecting the privacy of patient health information and all patient and consumer concerns are taken very seriously.  Thank you for the opportunity to provide this information.  If you have any questions, please feel free to contact my office at [redacted].

Baylor Scott and White Health (BSW), is in receipt of a complaint filed with the Revdex.com, referenced as Case # [redacted]. Federal and state laws generally prohibit covered entities, such as BSW, from disclosing patient information without a valid authorization.  Therefore, BSW is...

prohibited from providing any additional documentation or specific comments beyond the information disclosed personally by the complainant.   BSW can, however, provide very general information to address the allegations stated in the complaint.  BSW will conduct a review and will respond directly to the patient. BSW will update the Revdex.com when issue is resolved.   BSW is committed to protecting the privacy of patient health information and all patient and consumer concerns are taken very seriously.  Thank you for the opportunity to provide this information.  If you have any questions, please feel free to contact my office at [redacted].

Complaint: [redacted]
I am rejecting this response because:
Per Revdex.com, if I "accept your response" that means that find your response as "satisfactory" and that we have found a "resolution." This also implies my case is closed. Thus far, you have not investigated the case and provided a satisfactory response. The only responses I received so far are:1.) Empty responses stating that BSW will follow up with an official response, which never happens2.) Response asking me to accept the insufficient and unsatisfactory responseHonestly, this is getting ridiculous. The whole point of the accepting and rejecting response is for you to provide a satisfactory response within the time frame. You will have the time to prepare your response to my complaint. Should you need more time, you can request it. I will not fall for trickery by accepting your response and resolve my case empty handed. If you continue to provide me empty response, I will elevate this to a Revdex.com's representative.  Regards,[redacted]

Complaint: [redacted]
I am rejecting this response because:This is an auto-reply that does nothing to help resolve the situation.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. So long as they actually correct the error and remove my name from the collection agency , and restore my immaculate credit rating!
Regards,
[redacted]

We appreciate this response. Someone will be reaching out to this complainant and will work directly with her to resolve this issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Shortly after submitting my complaint, Dr [redacted] messaged me that she would be working with the billing dept to have the charges eliminated.  The following day, I received a call from a gentleman named [redacted] in Patient Relations who informed me that the charges were adjusted to zero.  He thanked me for bringing my issue to their attention.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I would like to consult with my attorney regarding a conclusive response to BSW, if possible.  
Regards,
[redacted]

Baylor Scott and White Health (BSW), is in receipt of a complaint filed with the Revdex.com, referenced as Case # [redacted]. Federal and state laws generally prohibit covered entities, such as BSW, from disclosing patient information without a valid authorization.  Therefore, BSW is...

prohibited from providing any additional documentation or specific comments beyond the information disclosed personally by the complainant.   BSW can, however, provide very general information to address the allegations stated in the complaint.  BSW will conduct a review and will respond directly to the patient. BSW will update the Revdex.com when issue is resolved.   BSW is committed to protecting the privacy of patient health information and all patient and consumer concerns are taken very seriously.  Thank you for the opportunity to provide this information.  If you have any questions, please feel free to contact my office at [redacted].   We are looking into this matter and will update as quickly as possible. Thank you.

Baylor Scott and White Health (BSW), is in receipt of a complaint filed with the Revdex.com, referenced as Case # [redacted].  Federal and state laws generally prohibit covered entities, such as BSW, from disclosing patient information without a valid authorization.  Therefore,...

BSW is prohibited from providing any additional documentation or specific comments beyond the information disclosed personally by the complainant.  BSW can, however, provide very general information to address the allegations stated in the complaint.  BSW will conduct a review and will responddirectly to the patient. BSW is committed to protecting the privacy ofpatient health information and all patient and consumer concerns are taken veryseriously.  Thank you for the opportunityto provide this information.  If you haveany questions, please feel free to contact my office at [redacted].

Contrary to what you think, you were directed to the correct department. We are facilitators of resolution. Your information was sent to the appropriate department to respond to your concerns. Thank you for providing your feedback.  Baylor Scott and White Health (BSW), is in receipt of a complaint filed with the Revdex.com, referenced as Case # [redacted]. Federal and state laws generally prohibit covered entities, such as BSW, from disclosing patient information without a valid authorization.  Therefore, BSW is prohibited from providing any additional documentation or specific comments beyond the information disclosed personally by the complainant. BSW can, however, provide very general information to address the allegations stated in the complaint.  BSW will conduct a review and will respond directly to the patient.BSW is committed to protecting the privacy of patient health information and all patient and consumer concerns are taken very seriously.  Thank you for the opportunity to provide this information.  If you have any questions, please feel free to contact my office at [redacted].

Baylor Scott and White Health (BSW), is in receipt of a complaint filed with the Revdex.com, referenced as Case # [redacted]. Federal and state laws generally prohibit covered entities, such as BSW, from disclosing patient information without a valid authorization.  Therefore, BSW is...

prohibited from providing any additional documentation or specific comments beyond the information disclosed personally by the complainant. BSW can, however, provide very general information to address the allegations stated in the complaint.  BSW will conduct a review and will respond directly to the patient. BSW is committed to protecting the privacy of patient health information and all patient and consumer concerns are taken very seriously.  Thank you for the opportunity to provide this information.  If you have any questions, please feel free to contact my office at [redacted]

Complaint: [redacted]
I am rejecting this response because: I do not understand the response. Are they going to refund me?
Regards,
[redacted]

Thank you for your patience. Our review indicated that you did not see a Baylor Scott & White physician, but rather a physician with privileges known as an HTPN. Your concern needs to go directly to the Doctor you visited as we do not have any records of charging you for your visit other than a facility fee due to radiology testing, otherwise there are no other charges. The Doctor you visited was Dr. [redacted] on January 27, 2017 who is no longer associated with Baylor Scott & White Health. To dispute the testing ordered, please contact the physician directly. The charges for he testing you underwent in Carrollton is for services that were rendered; therefore, any refund would need to come from the ordering physician. I hope this clears up any confusion. Thank you.

Thank you for the update. I will forward to the appropriate persons.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and would like to consult with my attorney regarding a conclusive response to BSW, if possible.  
Regards,
[redacted]