Hanley Chiropractic

Baylor Scott and White Health (BSW), is in receipt of a complaint filed with the Revdex.com, referenced as Case # [redacted]. Federal and state laws generally prohibit covered entities, such as BSW, from disclosing patient information without a valid authorization.  Therefore, BSW is...

prohibited from providing any additional documentation or specific comments beyond the information disclosed personally by the complainant. BSW can, however, provide very general information to address the allegations stated in the complaint.  BSW will conduct a review and will respond directly to the patient. BSW is committed to protecting the privacy of patient health information and all patient and consumer concerns are taken very seriously.  Thank you for the opportunity to provide this information.  If you have any questions, please feel free to contact my office at [redacted].

Baylor Scott and White Health (BSW), is in receipt of a complaint filed with the Revdex.com, referenced as Case # [redacted]. Federal and state laws generally prohibit covered entities, such as BSW, from disclosing patient information without a valid authorization.  Therefore,...

BSW is prohibited from providing any additional documentation or specific comments beyond the information disclosed personally by the complainant. BSW can, however, provide very general information to address the allegations stated in the complaint.  BSW will conduct a review and will respond directly to the patient.BSW is committed to protecting the privacy of patient health information and all patient and consumer concerns are taken very seriously.  Thank you for the opportunity to provide this information.  If you have any questions, please feel free to contact my office at [redacted]

Baylor Scott and White Health (BSW), is in receipt of a complaint filed with the Revdex.com, referenced as Case # [redacted]. Federal and state laws generally prohibit covered entities, such as BSW, from disclosing patient information without a valid authorization.  Therefore, BSW is...

prohibited from providing any additional documentation or specific comments beyond the information disclosed personally by the complainant.   BSW can, however, provide very general information to address the allegations stated in the complaint.  BSW will conduct a review and will respond directly to the patient.   BSW is committed to protecting the privacy of patient health information and all patient and consumer concerns are taken very seriously.  Thank you for the opportunity to provide this information.  If you have any questions, please feel free to contact my office at 254-724-3035.

Baylor Scott and White Health (BSW), is in receipt of a complaint filed with the Revdex.com, referenced as Case # [redacted]. Federal and state laws generally prohibit covered entities, such as BSW, from disclosing patient information without a valid authorization.  Therefore, BSW is prohibited from providing any additional documentation or specific comments beyond the information disclosed personally by the complainant. BSW can, however, provide very general information to address the allegations stated in the complaint.  BSW will conduct a review and will respond directly to the patient. BSW is committed to protecting the privacy of patient health information and all patient and consumer concerns are taken very seriously.  Thank you for the opportunity to provide this information.  If you have any questions, please feel free to contact my office at [redacted].        Tell us why here...

Review is in process.

Complaint: [redacted]
I am rejecting this response because:I have and am once again giving valid authorization for BSW to release information regarding this complaint. I personally have already given copies of the billings to me (names & acct.s deleted only) to Revdex.com showing what a mess BSW accounting is in.Since submitting my complaint to Revdex.com, I have received another billing summary that shows BSW once again issueing a refund of $31, then they "zero" it out.  NOTE: To date, 6 months after DOS, I have not received ANY refund from BSW.I believe they intend to continue with the run-around in hopes I will give up. I won't, now it just the principal that they shouldn't treat a cash patient in this manner, I certainly can live without the $31 they have dangled and never produced! No other business that I know of would be accepted if they ran their business in this manner. Customers having to fight for even the smallest refunds! Social Media would be all over them!They, BSW,  accept Medicare and write off hundreds of dollars (example: wife was seen by BSW and they charged Medicare $490, Medicare and her secondary allowed and paid $59.60. BSW wrote off the difference. Cost of doing business with Medicare. So I guess cash patients and other Insurances have to carry the load and get the shaft!
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:they say one thing and do another .they only tell me that they won't pay  it because it was out of network. They seem to forget that I had no choice but to go get them filled. do theyreally expect me to not get the meds that their drs. Prescribe? 
Regards,
[redacted]

Baylor Scott and White Health (BSW), is in receipt of a complaint filed with the Revdex.com, referenced as Case # [redacted]. Federal and state laws generally prohibit covered entities, such as BSW, from disclosing patient information without a valid authorization.  Therefore, BSW is...

prohibited from providing any additional documentation or specific comments beyond the information disclosed personally by the complainant.   BSW can, however, provide very general information to address the allegations stated in the complaint.  BSW will conduct a review and will respond directly to the patient. BSW will update the Revdex.com when issue is resolved.   BSW is committed to protecting the privacy of patient health information and all patient and consumer concerns are taken very seriously.  Thank you for the opportunity to provide this information.  If you have any questions, please feel free to contact my office at [redacted]. Please note that I will verify charges before responding to patient. This sounds like a misunderstanding of Provider Based Billing which is legal and regulated. I encourage patient and spouse to please go to www.[redacted].gov to learn more about Provider Based Billing. Thank you.

This message has been forwarded to the appropriate department for review.

Complaint ID: [redacted]Matter closed on 07/10/2016 – A formal review was completed and complainant was notified in writing our response.

Thank you for your communication. As stated previously, a review of your concerns is underway. You will be notified in writing our findings and/or status of this review.

I have reached out to the Baylor SWHP. Someone should contact you today. I will stay in the loop until completed. Thank you.

Thank you for your response and we appreciate your candor. Your original complaint has been forwarded for review and we will respond accordingly once that review is completed.

Baylor Scott and White Health (BSW), is in receipt of a complaint filed with the Revdex.com, referenced as Case # [redacted]. Federal and state laws generally prohibit covered entities, such as BSW, from disclosing patient information without a valid authorization.  Therefore, BSW is...

prohibited from providing any additional documentation or specific comments beyond the information disclosed personally by the complainant.   BSW can, however, provide very general information to address the allegations stated in the complaint.  BSW will conduct a review and will respond directly to the patient. BSW will update the Revdex.com when issue is resolved.   BSW is committed to protecting the privacy of patient health information and all patient and consumer concerns are taken very seriously.  Thank you for the opportunity to provide this information.  If you have any questions, please feel free to contact my office at [redacted]

Complaint: [redacted]
I am rejecting this response because:I need to provide my response to Revdex.com after receiving your response. I know that you are working on my case and will provide a response accordingly. However, you do not need to provide a response just to tell me that you're working on it. I know you're working on it. If you provide a response, then by default I would need to either accept/reject it.
Regards,
[redacted]

Baylor Scott and White Health (BSW), is in receipt of a complaint filed with the Revdex.com, referenced as Case # [redacted]. Federal and state laws generally prohibit covered entities, such as BSW, from disclosing patient information without a valid authorization.  Therefore, BSW is...

prohibited from providing any additional documentation or specific comments beyond the information disclosed personally by the complainant.   BSW can, however, provide very general information to address the allegations stated in the complaint.  BSW will conduct a review and will respond directly to the patient. BSW will update the Revdex.com when issue is resolved.   BSW is committed to protecting the privacy of patient health information and all patient and consumer concerns are taken very seriously.  Thank you for the opportunity to provide this information.  If you have any questions, please feel free to contact my office at 254-724-3035. Matter will be forwarded to review charges and we will respond to complainant directly.

Baylor Scott and White Health (BSW), is in receipt of a complaint filed with the Revdex.com, referenced as Case # [redacted]. Federal and state laws generally prohibit covered entities, such as BSW, from disclosing patient information without a valid authorization.  Therefore, BSW is...

prohibited from providing any additional documentation or specific comments beyond the information disclosed personally by the complainant.   BSW can, however, provide very general information to address the allegations stated in the complaint.  BSW will conduct a review and will respond directly to the patient. BSW will update the Revdex.com when issue is resolved.   BSW is committed to protecting the privacy of patient health information and all patient and consumer concerns are taken very seriously.  Thank you for the opportunity to provide this information.  If you have any questions, please feel free to contact my office at [redacted]        Tell us why here...

Baylor Scott and White Health (BSW), is in receipt of a complaint filed with the Revdex.com, referenced as Case # [redacted]. Federal and state laws generally prohibit covered entities, such as BSW, from disclosing patient information without a valid authorization.  Therefore, BSW is...

prohibited from providing any additional documentation or specific comments beyond the information disclosed personally by the complainant. BSW can, however, provide very general information to address the allegations stated in the complaint.  BSW will conduct a review and will respond directly to the patient. BSW is committed to protecting the privacy of patient health information and all patient and consumer concerns are taken very seriously.  Thank you for the opportunity to provide this information.  If you have any questions, please feel free to contact my office at 254-724-3035.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  the issue is not yet resolved.  They need to contact me and resolve this issue.
Regards,
[redacted]