Harrrison Community Hospital

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11736964, and find that this resolution is satisfactory to me The above complaint has been resolved satisfactorily by Inogen Regards, [redacted] ***

Due to the sensitive nature of information related to your complaint (medical information including insurance carriers), we will omit the details of the resolution in this response through the Revdex.com However, the Inogen team has made attempts to contact the complainant regarding this matterWhile we have not been able to speak to the complainant directly, we feel that we have taken the appropriate action to resolve the complaint Please contact us again if you have a different understanding

We are sorry that you were not satisfied with our initial response to your concern We are making an additional attempt to contact the complainant again with the intent to resolve the concern

Due to the sensitive nature of information related to this complaint ( protected health information), we will omit the details of the resolution in this response through the Revdex.com However, the Inogen team has been in contact with the complainant and believe the situation has been resolved Please contact us again if you have a different understanding

MsG [redacted] , Due to the sensitive nature of information related to your complaint (medical information), we will omit the details of the resolution in this response through the Revdex.comHowever, the Inogen team has been in contact with you since you issued the complaintYour equipment was located and all available repair options were discussed, so we believe this situation has been resolved Thank you for contacting Inogen

Complaint: I am rejecting this response because: No You did not do your best to resolve the issues I have had with your equipment and service You respond in vague terms, claiming PHI, so the case will be "closed" and you can keep your A+ rating with the Revdex.com You provide faulty equipment and have long wait times when calling for service on this faulty equipment, which is needed in order to survive! Charging $for an oxygen concentrator which isn't covered by insurance only to have it break and exchanged multiple times within the months I have owned it should be considered a crime against the elderlyYou should be ashamed of yourselfSince you refuse to accept a return for full refund, I will make sure everyone I know will be aware of your companies actions Regards, P [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12568762, and find that this resolution is satisfactory to me Regards, F [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12331553, and find that this resolution is satisfactory to me Regards, D [redacted] ***

Complaint: I am rejecting this response because:I was contacted within a couple of hours of submitting the complaint I did receive the RMA number I needed to return the item and have shipped it back It is currently en-route However, this complaint is not resolved until I have actually received the full refund I expect that to be done a week or so Things are progressing satisfactorily but all needed actions are not yet complete Regards, G [redacted]

We apologize for the service that you received when attempting to contact us Most of our customers report high satisfaction ratings and favorable answer rates However, sometimes there are exceptions and it is our aim to never stop making improvements to our service Thank you for bringing this issue to our attention The statement states that it is an advanced warranty replacement and if the product is not returned, there will be a fee There is no balance due

Due to the sensitive nature of information related to this complaint (protected health information), we will omit the details of the resolution through the Revdex.com However, the Inogen team has been in contact with the complaint and believe the situation has been resolved Please contact us again if you have a different understanding

Complaint: I am rejecting this response because: your message said something to the effect that you contacted my mother and felt the issue was resolvedNope! I specifically ASKED you guys to contact her again on November because of a misunderstandingCleo Brooks replied to me on November that someone would contact my mother soonYet between the 9th and 15th(when YOU closed my "help ticket") NO ONE attempted to call herShe still has no water bottle for the oxygen concentrator(MONTHS AFTER THE PURCHASE)and you are STILL spewing lies saying that this matter is resolvedYou are an absolutely st companyThere is NOTHING on caller ID that you calledYou haven't spoke to herYou haven't left a messageHow can I make this more clear? Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10855354, and find that this resolution is satisfactory to me Regards, J [redacted]

MrP***, Thank you for contacting usAfter further review, we were able to determine what occurredWe only received of packages retrieved from your home on September 28, Because we do show the carrier retrieved the equipment from your home on September 28, 2015, you are not responsible for the amount indicated as due on the letter dated November 25, We apologize for any inconvenience this may have caused youAs requested, a letter was mailed to your home indicating you are not responsible for the items listed as unreturnedPlease do hesitate to contact us if we can be of any additional assistance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11843739, and find that this resolution is satisfactory to me Regards, B [redacted]

Complaint: I am rejecting this response because: Inogen has not attempted to contact me regarding this matter, I am home daily and have not received any calls from them They have not tried to talk to me regarding this matter They continue to send me invoices and have avoided talking to me regarding this matter Regards, G [redacted] ***

Complaint: I am rejecting this response because: Regards, C [redacted] I have not been contacted by Inogen Company I called them to protest their billing methods The response was unpleasant This company can use some good customer service and improved billing methods Carmen Hurd

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12015462, and find that this resolution is satisfactory to me I was contacted by Rose Staley of Inogen She seemed to be the only one that works at Inogen is competent She is the one who resolved my complaint Kudos to Rose & Revdex.com.! Regards, S [redacted] ***

Dear D [redacted] , Thank you for contacting Inogen and for bring your concern to our attention It appears that your complaint has been resolved and that the return of the equipment has already taken place through conversations with our Customer Care Center

Due to the sensitive nature of information related to your complaint (medical information), we will omit the details of the resolution in this response through the Revdex.comHowever, the Inogen team has been in contact with you since you issued the complaint and we believe this situation has been resolved