Harrrison Community Hospital

Complaint: I am rejecting this response because: I am accepting the product, but will not send the $requested by inogen...I have already paid $105-9, wil not send the $99! Regards, J [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11888285, and find that this resolution is satisfactory to me Regards, [redacted]

Due to the sensitive nature of information related to this complaint (protected health information), we will omit the details of the resolution in this response through the Revdex.com However, the Inogen team has been in contact with the complainant and believe the situation has been resolved Please contact us again if you have a different understanding

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11925828, and find that this resolution is satisfactory to me Regards, D [redacted]

Complaint: I am rejecting this response because:My wife was in the hospital for a week and recuperating home so keeping up with all forms of correspondence was not our immediate priority After filing the complaint with Revdex.com, Inogen began to communicate with usWe agreed to pay $to have the unit refurbishedIt was received on Oct 11th and was WORSE than before we sent it to them to be refurbished and paid $I called yesterday and after being transferred multiple times, was informed that another unit would be shipped to me So, at this point, NO, this saga continues and we paid Inogen $FOR NOTHINGI’m a disabled Vietnam combat veteran and this is outrageous to think that this company would be so brazen to take advantage of anyone let along a yr old veteran Regards, J [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12322292, and find that this resolution is satisfactory to me Thank you for you helpthe matter has been resolved Regards, A [redacted] ***

Complaint: I am rejecting this response because: it is wrong to sell something that they will not take care of I told her I guess I made a huge mistake in purchasing the unit, they got your money and the hell with everything else you may needI will let this story know to all medical faculities I work with and any medical people word of mouth can do more damage then paperi do thank you for all your time and you were the only ones able to get them to respond I appreicate that Regards, B [redacted] ***

We have continued to be in contact with the complainant and hope that the most recent information provided to the complainant is satisfactory in clarifying the situation and resolving this matter

Revdex.com: Appears amount in question has been refunded Thank you for your assistance I have reviewed the response made by the business in reference to complaint ID 11535245, and find that this resolution is satisfactory to me Regards, J [redacted]

Due to the sensitive nature of the information related to this complaint (protected health information), we will omit the details of the resolution in this response through the Revdex.com However, the Inogen team has been in contact with the complainant and believe the situation has been resolved Please contact us again if you have a different understanding

Due to the sensitive nature of information related to your complaint (medical information including insurance carriers), we will omit the details of the resolution in this response through the Revdex.com However, the Inogen team has been in contact with you since you issued the complaint and we believe the situation has been resolved Please contact us again if you have a different understanding

Due to the sensitive nature of information to this complaint (protected health information), we will omit the details of the resolution in this response through the Revdex.com However, the Inogen team has been in contact with the complainant and believe the situation has been resolved Please contact us again if you have a different understanding

We are unable to open the PDF that you submitted with your complaint Can you please describe what you mean by the" misleading sales presentation"? The price for the Inogen One GSystem with the Lifetime Warranty is $and this product can be purchased at that price at any timeThere may have been a time frame put in place for all of the free accessories that you received with your purchase However, our records indicate that you purchased the Inogen One Gand the Inogen At Home concentrator - the total for that entire package is $4595, not $ Either one of the products or both of them are eligible for return within days of purchase

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11877209, and find that this resolution is satisfactory to me Regards, [redacted]

Due to the sensitive nature of information related to your complaint (potentially medical information including insurance carriers), we will omit the details of the resolution in this response through the Revdex.com Our resolution team here at Inogen reviewed the further concerns and the team has been in contact with you We believe we have further clarified the situation and the issue has been resolved Please contact us should you need additional assistance.Best Regards,M [redacted] Patient Services Administrator

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12168182, and find that this resolution is satisfactory to me They have called and said they will send me a new machineThis is great! Regards, N [redacted] They have called and said they will send a new machine out ASAP I appreciate the quick resolve due to Revdex.com's intervention Thank you very much

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12593972, and find that this resolution is satisfactory to me Regards, J [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12227513, and find that this resolution is satisfactory to me Regards, B [redacted]

Complaint: I am rejecting this response because: After filing the complaint with the Revdex.com, I received a call from "H***" in the Texas office on January She told me on behalf of the company how sorry she is about the problems I've been having with Inogen She said that a box with a mailing label would be delivered by UPS which would pack the defective unit and ship it back to the company A follcall on January assured me that the box would arrive on January However, it did not arrive until January It was left by the front door UPS did not pack it nor was there a UPS label inside the box as promised Another call to Inogen - spoke with "Amy" who said she would send a mailing label with a UPS delivery person within 1-working days, 22-January I must admit to being a little skeptical at this point The bottom line is that the company does not live up to its promises Regards, J [redacted]

Complaint: I am rejecting this response because: Inogen has not offered to return my purchase price of $and pay for return shipping Regards, C [redacted]