Harrrison Community Hospital

Complaint: 12234325
I am rejecting this response because:  Inogen has contacted me, however we still have not received a refund.
Regards,
B[redacted]

Complaint: 12606939
I am rejecting this response because:  After filing the complaint with the Revdex.com, I received a call from "H[redacted]" in the Texas office on 15 January 2018.  She told me on behalf of the company how sorry she is about the problems I've been having with Inogen.  She said that a box with a mailing label would be delivered by UPS which would pack the defective unit and ship it back to the company.  A follow-up call on 16 January 2018 assured me that the box would arrive on 17 January 2018.  However, it did not arrive until 19 January 2018.  It was left by the front door.  UPS did not pack it nor was there a UPS label inside the box as promised.  Another call to Inogen - spoke with "Amy" who said she would send a mailing label with a UPS delivery person within 1-3 working days, 22-24 January 2018.  I must admit to being a little skeptical at this point.  The bottom line is that the company does not live up to its promises.
Regards,
J[redacted]

Due to the sensitive nature of information related to this complaint ( protected health information), we will omit the details of the resolution in this response through the Revdex.com.  However, the Inogen team has been in contact with the complainant and believe the situation has been resolved....

 Please contact us again if you have a different understanding.”

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12596309, and find that this resolution is satisfactory to me.
Regards,
F[redacted]

“Due to the
sensitive nature of information related to your complaint (potentially medical information
including insurance carriers), we will omit the details of the resolution in
this response through the Revdex.com.  However, the Inogen team has
been in contact with you since your most recently communicated concerns.  Please do not hesitate to contact us again if you have any further concerns.

Due to...

the sensitive nature of information related to this complaint (protected health information), we will omit the details of the resolution in this response through the Revdex.com.  However, the Inogen team has been in contact with the complainant and believe the situation has been resolved.  Please contact us again if you a different understanding.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12363730, and find that this resolution is satisfactory to me. I am still unhappy that they did not refund her whole payment (they kept a restocking fee). I had made arrangements with her sales person that they would waive that fee because we knew there was a good chance the product would not meet her needs; Inogen would be willing to waive that fee to get her to try their equipment in the off chance it might work. 
Regards,
K[redacted]

Complaint: 11990467
I am rejecting this response because:This complaint should not be closed because the business responded that they have been in contact with us and they have not. This is an outright lie.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12600763, and find that this resolution is satisfactory to me.
Regards,
W[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10931351, and find that this resolution is satisfactory to me.  My mother did indeed receive the response from Inogen that was requested.  The response stated a system error was identified and corrected, but did not state whether it was specific to my families' account or accounts in general. If accounts in general it raises the question; How many individuals have been subjected to unwarranted letters similar to that received by my Mom and why was it necessary for us to request assistance from Revdex.com months after equipment was returned to affect the resolution? 
Thanks to Revdex.com for advocating on the behalf of my Mom,  
Barry Veitel

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10855354, and find that this resolution is satisfactory to me.
Regards,
J[redacted]

Complaint: 11825831
I am rejecting this response because: your message said something to the effect that you contacted my mother and felt the issue was resolved. Nope! I specifically ASKED you guys to contact her again on November 8 because of a misunderstanding. Cleo Brooks replied to me on November 9 that someone would contact my mother soon. Yet between the 9th and 15th(when YOU closed my "help ticket") NO ONE attempted to call her. She still has no water bottle for the oxygen concentrator(6 MONTHS AFTER THE PURCHASE)and you are STILL spewing lies saying that this matter is resolved. You are an absolutely st company. There is NOTHING on caller ID that you called. You haven't spoke to her. You haven't left a message. How can I make this more clear?
Regards,
[redacted]

Due to sensitive information related to your complaint (medical information including insurance carriers), we will omit the details of the resolution in this response through the Revdex.com.  However, the Inogen team has been in contact with you since you issued the complaint and we believe that this...

matter has been resolved. If you feel that this matter requires additional attention, please contact Inogen so that we may assist you further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12015462, and find that this resolution is satisfactory to me.  I was contacted by Rose Staley of Inogen.  She seemed to be the only one that works at Inogen is competent.  She is the one who resolved my complaint.  Kudos to Rose & Revdex.com.!
Regards,
S[redacted]

Complaint: 11931272
I am rejecting this response because:Original complaint reads as follows: was customer. Terminated service. Had to repack and send material which very heavy back. Had to get it to door. I have COPD and very difficult. When called they said get someone to help you. Now keep getting bill for unreturned equipment. Have called three times. Once didn't talk to anyone because on phone over 20 minutes. Last call talked with person and requested supervisor. Again on hold. After total of 20 minutes wait, before and after I hung up. I returned all equipment and do not want invoice and phone calls (computer) on subject. I have received new invoice dated January 19 for additional charges. Invoice no 222932.Receive written statement from Company that it has all equipment and I do not owe it anything.
Regards,
W[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11843739, and find that this resolution is satisfactory to me.
Regards,
B[redacted]

Revdex.com:  Appears amount in question has been refunded.  Thank you for your assistance.
I have reviewed the response made by the business in reference to complaint ID 11535245, and find that this resolution is satisfactory to me.
Regards,
J[redacted]

Mr. P[redacted],
Thank you for contacting us. After
further review, we were able to determine what occurred. We only received 1 of
2 packages retrieved from your home on September 28, 2015. Because we do show
the carrier retrieved the equipment from your home on September 28, 2015, you
are...

not responsible for the amount indicated as due on the letter dated
November 25, 2015.
We apologize for any inconvenience
this may have caused you. As requested, a letter was mailed to your home
indicating you are not responsible for the items listed as unreturned. Please
do hesitate to contact us if we can be of any additional assistance.

Due to the sensitive nature of information related to this complaint (protected health information), we will omit the details of the resolution in this response through the Revdex.com.  However, the Inogen team has been in contact with the complaint and believe the situation has been resolved. ...

Please contact us again if you have a different understanding.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12593972, and find that this resolution is satisfactory to me.
Regards,
J[redacted]