Harrrison Community Hospital

Complaint:
I am rejecting this response because: Yes, they have indeed contacted meProblem is, they continue to do so, because my name keeps popping up on some 'report' of theirs showing that I will be getting a bill mailedVerbally they tell me that I don't owe money, but their system keeps indicating otherwiseI asked for a letter from an exec that I don't, but I feel that is not going to be forthcoming
Regards,
P*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12568762, and find that this resolution is satisfactory to me
Regards,
F* ***

Complaint:
I am rejecting this response because: No You did not do your best to resolve the issues I have had with your equipment and service You respond in vague terms, claiming PHI, so the case will be "closed" and you can keep your A+ rating with the Revdex.com You provide faulty equipment and have long wait times when calling for service on this faulty equipment, which is needed in order to survive! Charging $for an oxygen concentrator which isn't covered by insurance only to have it break and exchanged multiple times within the months I have owned it should be considered a crime against the elderlyYou should be ashamed of yourselfSince you refuse to accept a return for full refund, I will make sure everyone I know will be aware of your companies actions
Regards,
P*** ***

Complaint:
I am rejecting this response because:
THEY DIDN'T ADDRESS THE MISLEADING SALES PRESENTATIONI WAS ORIGANILY QUOTED $TOTAL UNTILL MID MAYTHE SALESMAN NEVER GAVE A DEADLINE IN ANY PREVIOUSLY HELD CONVERSATIONSI DEEM THIS MISREPREPRESENSATION
Regards,
R*** ***

We have reached out to the complainant in an effort to resolve this matterWe will provide an update regarding resolution once we are able to make contact with the complainant

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12362524, and find that this resolution is satisfactory to me
Regards,
K*** ***

Due to the sensitive nature of information related to your complaint (medical information including insurance carriers), we will omit the details of the resolution in this response through the Revdex.comHowever, the Inogen team has been in contact with you since you issued the complaint and we believe
the situation has been resolvedPlease contact us again if you have a different understanding

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12604359, and find that this resolution is satisfactory to me
Regards,
R*** ***

Due to the sensitive nature of information related to
your complaint (medical information including insurance carriers), we will omit
the details of the resolution in this response through the Revdex.com
However, the Inogen team has been in contact with you since you issued
the complaint and we
believe the situation has been resolved Please
contact us again if you have a different understanding

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11736964, and find that this resolution is satisfactory to me
The above complaint has been resolved satisfactorily by Inogen
Regards,
*** *** ***

MsB***,
We would first like to apologize for any inconvenienceAfter
further investigation, we have determined all accessories listed as unreturned
on the letter dated October 30, were indeed received by Inogen. We
sincerely apologize for the inconvenience this has
causedPlease note in
addition to our phone call, a letter of apology and document showing this
account as canceled was also mailed to you on today November 11,

Due to sensitive information related to your complaint (medical information including insurance carriers), we will omit the details of the resolution in this response through the Revdex.com However, the Inogen team has been in contact with you since you issued the complaint and has attempted to
resolve this matterAs discussed during our most recent contact with you on August 18, 2016, we are waiting for contact from your designated representative so that we can further assist you

Due to the sensitive nature of information related to this complaint (protected health information), we will omit the details of the resolution in this response through the Revdex.com. However, the Inogen team has been in contact with the complainant and believe the situation has been resolved.
Please contact us again if you have a different understanding

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12606939, and find that this resolution is satisfactory to me
Regards,
J*** ***

We are sorry that you were not satisfied with our initial response to your concern. We are making an additional attempt to contact the complainant again with the intent to resolve the concern

We are sorry that the complainant was not satisfied with our initial response to your concernWe have made additional attempts to contact the complainant again with the intent resolve the concern

We have made attempts to contact the complainant regarding this issue, but unfortunately we have been unable to meet their requests and resolve this matter

Our Customer Care team has been in contact and has resolved the issue The account now reflects a zero balance and all items have been returned

The price for the Inogen One GSystem with the Lifetime Warranty is $ Our records indicate that you purchased that system and the bundle including the Inogen At Home concentrator - the total for that entire package is $ When the Inogen At Home is purchased along with the
Inogen One, there is a savings of $ In addition, our records indicate that you received a free Inogen One GExternal Battery Charger, a free Inogen One Gbackpack, and free overnight shipping According to your instruction, we shipped the Inogen One Gto an address in OR and we shipped the Inogen At Home to an address in WA

We are sorry that you were not satisfied with our initial response to your concernWe have made additional contact with you and provided additional information that we feel has resolved this matterIf there is additional assistance you need regarding this concern, please reach out to us again