Harrrison Community Hospital

“Due to the sensitive nature of information related to your complaint (potentially medical information including insurance carriers), we will omit the details of the resolution in this response through the BBB. However, the Inogen team has been in contact with you since your most recently communicated concerns. Please do not hesitate to contact us again if you have any further concerns.

Due to the sensitive nature of information related to this complaint ( protected health information), we will omit the details of the resolution in this response through the Revdex.com However, the Inogen team has been in contact with the complainant and believe the situation has been resolved Please contact us again if you have a different understanding.”

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10725093, and find that this resolution is satisfactory to me
Regards,
D*** ***

Due to the sensitive nature of information related to
your complaint (medical information including insurance carriers), we will omit
the details of the resolution in this response through the Revdex.com
However, the Inogen team has been in contact with you since you issued
the complaint and we
believe the situation has been resolved Please
contact us again if you have a different understanding

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12537177, and find that this resolution is satisfactory to me
Regards,
H*** ***

Due to the sensitive nature of information related to this complaint (protected health information), we will omit the details of the resolution I this response through the Revdex.com. However, the Inogen team has been in contact with the complainant and believes the situation has been resolved.
Please contact us again if you have a different understanding

Due to the sensitive nature of information related to this complaint (protected health information), we will omit the details of the resolution in this response thru Revdex.com. However, the Inogen team has been in contact with the complainant and believe the situation has been resolved. Please
contact us again if you have a different understanding

Due to the sensitive nature of information related to this complaint (protected under health information), we will omit the details of the resolution in this response through the Revdex.com. However, the Inogen team has been in contact with the complainant and believe the situation has been
resolved. Please contact us again if you have a different understanding

Due to the sensitive nature of information related to this complaint (protected health information), we will omit the details of the resolution in this response through Revdex.com. However, the Inogen team has been in contact with the complainant and believe the situation has been resolved.
Please contact us again if you have a different understanding

Contact was originally made with our customer on March 2, regarding this matter and we were notified at that time that the issue was resolvedWe reached out to the patient again on March 15, 2017 to verify there was not any additional assistance we can provide, and were advised again that the matter is resolved

We are sorry that you were not satisfied with our initial response to your concernWe are making an additional attempt to contact the complainant again with the intent resolve the concern

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12179369, and find that this resolution is satisfactory to me
Regards,
R*** ***

Due to the sensitive nature of information related to this complaint ( protected health information), we will omit the details of the resolution in this response through the Revdex.com However, the Inogen team has been in contact with the complainant and believe the situation has been
resolved Please contact us again if you have a different understanding

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12356344, and find that this resolution is satisfactory to me
The company contacted ne and the person said that my concern about the sales department lying about he capacity of the portable units is being ‘kicked upstairs’ for management to fix.This is satisfactory for me,Complaint maybe closed now
Regards,
George Taylor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12515185, and find that this resolution is satisfactory to me
First of all,I would like to thank you for your help,it took you hours what it took daysss to do and they were still giving me a run aroundThey gave me a refund on my credit cardThe last time I gave them my number was on 11-08-17,are they allowed to keep my number on file?When I see the part and know it's the correct one,I will do my part to finish this outThank you
Regards,
G*** ***

“Due to the
sensitive nature of information related to your complaint (medical information
including insurance carriers), we will omit the details of the resolution in
this response through the Revdex.com Our resolution team here at
Inogen has been in contact with you and we believe the situation has been
resolved Please contact us should you need additional assistance

Thank you for bringing this issue to our attention and we sincerely apologize for the situation that you described We normally have very high satisfaction ratings for our service so we will take this issue that you raised as an opportunity to improve our service.Upon researching the issue, we
see that a filter for the Gwas indeed sent out instead of a filter for the G From 9/to 9/our service department made a total of calls attempting to correct the issue, but each call went to voicemail In the meantime, our service department has been in touch and the correct shipment has been processed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11933137, and find that this resolution is satisfactory to me
Regards,
F* ***

Complaint:
I am rejecting this response because:I feel they should hold up their end and pay the balance that they owe H.CProcessing Center so the company will stop calling me and mailing me bills that I really feel I do not oweI have my receipt from the post office to show I paid for shipping costs to send the machine back
Regards,
J*** ***

Inogen received a coverage
denial for Date of Service 8/6/Patient did not inform Inogen of change in insurance
coverageOutstanding balance is from 8/6/and 9/6/which were billed out
prior to receiving the denial from his insurance for no coverageAt that
point, a piwas entered
and patient was contacted informing him that he
changed insurance and has no coverage for the Inogen OneIn accordance with
the financial responsibility form stating if their insurance does not cover
services rendered, the customer may be held liable up to the allowed amount
After finding out about the change in insurance, Inogen did stop billing and
did not hold the patient responsible after thatThe balances are for the two
months that denied for no coverage due to the customer not informing Inogen of
an insurance change