Harrrison Community Hospital

Due to the sensitive nature of information related to this complaint (protected health information), we will omit the details of the resolution in this response through the Revdex.com.  However, the Inogen team has been in contact with the complainant  and believe the situation has been...

resolved.  Please contact us again if you have a different understanding.

Let us first start out by saying that we are sorry for your
loss. We would like to also apologize for the delay in you receiving the
shipment of boxes. The order for the boxes was processed on 10/27/2015 and
packaged to ship out on 10/28/15. Boxes are shipped ground via UPS, which...

can
generally take 5 – 7 business days. Our records show the boxes are scheduled to
deliver on 11/5/2015 by end of day. A member of our team will reach out to you
on 11/5/2015 to schedule the pickup.
Once again we apologize for the delay and any inconvenience
this has caused.

Due to the sensitive nature of information related to your complaint (potentially medical information including insurance carriers), we will omit the details of the resolution in this response through the Revdex.com.  Our resolution team here at Inogen reviewed the further concerns and the team has been in contact with you.  We believe we have further clarified the situation and the issue has been resolved.  Please contact us should you need additional assistance.Best Regards,M[redacted]Patient Services Administrator

Due to the sensitive nature of information to this complaint (protected health information), we will omit the details of the resolution in this response through the Revdex.com.  However, the Inogen team has been in contact with the complainant and believe the situation has been resolved.  Please...

contact us again if you have a different understanding.

"Due to the sensitive nature of information related to this complaint ( protected health information), we will omit the details of the resolution in this response through the Revdex.com. However, the Inogen team has attempted to contact the complainant in an effort to resolve this matter. We will...

continue to work with this patient until the complaint has been resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11888285, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Our records indicate the issue has been corrected. A member of our team spoke with the complainant regarding this matter on February 14, 2017 and we believe the matter has been resolved. If you have a different understanding, please reach out to us again.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12168182, and find that this resolution is satisfactory to me.
They have called and said they will send me a new machine. This is great! 
Regards,
N[redacted]
They have called and said they will send a new machine out ASAP.  
I appreciate the quick resolve due to Revdex.com's intervention. 
Thank you very much

Due to the sensitive nature of the information related to this complaint (protected health information), we will omit the details of the resolution in this response through the Revdex.com.  However, the Inogen team has been in contact with the complainant and believe the situation has been...

resolved.  Please contact us again if you have a different understanding.

Due to the sensitive nature of information related to your complaint (medical information), we will omit the details of the resolution in this response through the Revdex.com. However, the Inogen team has been in contact with you since you issued the complaint and we believe this situation has been...

resolved.

Due to the sensitive nature of
information related to your complaint (medical information including insurance
carriers), we will omit the details of the resolution in this response through
the Revdex.com.
 However, the Inogen team has been in contact with you since you issued
the complaint...

and we believe the situation has been resolved.  Please
contact us again if you have a different understanding.