HH Gregg Appliances

June 9, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about her account.I apologize for any misunderstandingIf Ms [redacted] placed the order using [redacted] ***, the order was arranged as a rental purchase agreementHer payment plan should have been listed on the agreementOur representatives do not have access to accountsIf she has any questions about her payments or the agreement, [redacted] can be reached at (800) 665-We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team

I have received your follletter regarding [redacted] 's concerns about his orderI have endosed a copy of our record of the refundIf he has any questions, our Call Center can be reached at (800) 284-We appreciate having the opportunity to answer Mr [redacted] 's complaint Sincerely, James TM***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] My incident number [redacted] was automatically closed because the business responded that I would receive a specified amount as a credit within days on their response in the complaintIt has been days since and I have not received a creditWant the agreed upon credit to be credited like promised in complaint response

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and while I understand whats written on your website, the information is not consistent with the information relayed to me in YOUR store by YOUR employees train your employees correctly, they represent your business and as a result I will not be returning to HH gregg for any reason in the future [redacted] would have offered a much better resolution and as such they will get my business from here on out Regards, [redacted]

November 29, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding Ms [redacted] [redacted] customer service Issue We apologize for the inconvenience and issue that Ms [redacted] experienced with her dishwasherDue to no servicer in Ms [redacted] area Warrantech has issued a credit to reselectThe credit is for the cost of the dishwasher $At this time the warranty is fulfilled and Ms [redacted] will have to purchase another extended warranty If Ms [redacted] has any questions regarding he credit we ask that she contacts warrantech at 877-456-96643, If not her credit confirmation number is [redacted] We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***

November 29, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding Mrs [redacted] warranty issue We apologize for the issues Mrs [redacted] experienced with her washerWarrantech has scheduled another tech out to get a second option after which they will decide if it’s necessary to just provide Mrs [redacted] with a credit to reselect If the warranty is canceled Mrs [redacted] will have to pay for the service call and repair on the washer, along with that the amount would be prorated back from the purchase date to the post marked dateWarrantech would be the one to make the decision if the unit is repaired or exchanged and at this time that have opt to repair it If Mrs [redacted] has any further questions regarding the warranty and or repair we ask that she please contacts warrantech at 877-456- We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***

December 20, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms***:I have received your letter regarding [redacted] ’s concerns about his purchase.I apologize for any inconvenience Mr [redacted] experiencedWe are unable to offer the price adjustment he requestedOur Price Guarantee excludes items for sale at hhgregg or any competitor from the first of November through the Wednesday after ThanksgivingBelow is a link to a page with information about our price matchingIt is listed in the Pricing and Payments category.http://www.hhgregg.com/service/CustomerService#contactusWe appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Desk

I am highly dis-satisfied with the service I received from Weldon, the sotre manager at the HH Gregg location in Naperville, ILIt started with the delivery team who delivered a Samsung side by side refrigerator into my measured and approved spot and to my demise, after the installation the refrigerator door would not open due to the kitchen wall When I called the store, Weldon, the store manager, told me that the installer, who would install my microwave and dishwasher would also would come out the next day and move the refrigerator and install my water line The installer came out, but he said he was not told about the previous issue and he could not move the refrigerator by himself He said the store's protocol should have been to make sure they sent two men out to do that In the meantime, I lost a great deal of money on food that could not fit into the refrigerator or freezerA Friday job turned into a Monday job It was a lot of confusion and calls back and forth to the store and to the delivery departmentUnfortunately, my refrigerator was not installed until after 9:(beyond the 6-pm) time window the gave meMy refrigerator and water line finally got installed properly and in a different location in my kitchen My advice is that HH Gregg needs to hire qualified technicians who know what they are installing and where the product will be installed I believe the technicians that came out were only following the backwards procedures that HH Gregg teaches them However, I found out after this incident that other appliance stores like [redacted] and [redacted] ***, for example, have floor plan layouts that they go over with the customer to make sure that their product will fit correctly in their home However, with HH Gregg, they only are concerned about selling the product and making the profit Consequently, this leaves the consumer with a product that doesn't fit or is inoperable to usage standards This was my case when they put the side by side refrigerator in and the refrigerator door would not open Who does this? Overall, Weldon seemed to quickly get me off the phone and did not properly handle my concerns, nor did he call back to make sure I was completely satisfied He has poor customer service skills and in my judgement, he is not qualified to be a manager in any capacity! Therefore, I will not ever, buy anything from HH Gregg again! You have lost a customer for life HH Gregg!

August 1, [redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms [redacted] : I have received your letter regarding [redacted] s concerns I apologize for any frustration Ms [redacted] experienced Our records indicate that the $refund for the canceled service plans was processed The credit should post to the credit card account within the next to business days if it has not posted already We appreciate having the opportunity to answer the complaint Sincerely, Jennifer B [redacted] Executive Team

I have received your letter regarding [redacted] concerns about his store credit I apologize for any inconvenience Mr [redacted] experienced Our records indicate that a stroe credit for $was authorized and part of it was used In the interest of good customer relations, we are refunding the remaining $ He should receive the refund in the next days We appreciate having the opportunity to answer Mr [redacted] 's complaint Sincerely, [redacted]

I have received your letter regarding [redacted] concerns about his television I apologize for any inconvenience Mr [redacted] experiencedWe regret that we are unable to honor his requestOur representative contacted the service plan administrator and was informed that the television was repairedIf he has any questions, Warrantech can be reached at (877) 456- We appreciate having the opportunity to answer Mr [redacted] 's complaint Sincerely, James [redacted]

October 1, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] )Dear MsRichardson:I have received your letter regarding Robert Fannin’s concerns about the microwave.I apologize for any inconvenience Mr [redacted] experiencedWe regret that we are unable to authorize a returnAs indicated in our Return Policy, the return period is daysWe hope that the manufacturer is able to resolve his concerns about the microwave in an expeditious manner.We appreciate having the opportunity to answer Mr [redacted] complaintSincerely, [redacted] Director, Service Operations [redacted]

November -0.1pt;">9, [redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (Case ID: [redacted] ) Dear Ms [redacted] : I have received your letter regarding [redacted] 's purchase I apologize for any frustration Ms [redacted] has experienced We have contacted the warranty administrator Warrantech on Ms [redacted] s behalfAfter reviewing their case notes and photos from the service company, Warrantech has offered to provide a second opinion from a different service company for Ms [redacted] The second opinion service call will need authorized by calling Warrantech at 877-456- In regards to the premium service plan , hhgregg is willing to refund the cost in fullWe ask that Ms [redacted] fill out and mail the attached form, along with a copy of this letterWarranty cancellation requests normally process within daysWe va lue our customers and appreciate the opportunity to answer the complaintSincerely,/ Executive Team - ZN***

I have received your letter regarding [redacted] concerns about her purchase I apologize for any inconvenience Ms [redacted] experiencedGE Money is the administrator of the hhgregg cardWe forwarded a request that they apply the promotional financing she received on her appliances to the $charge to her hhgregg cardPlease note that the change may not show on the billing statement for two billing cyclesWe are unable to offer her any additional refunds Our representatives do not have access to accountsIf she has any questions, the card administrator can be reached at (800) 333- We appreciate having the opportunity to answer Ms [redacted] 's complaint Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]The salesman should not have lied to me and told me if the price drops in the next days, that I would get that sale priceIt also appears you have lied in your initial response to me and in a letter I have where you stated that the price match guarantee does not apply to previous purchasesI had to provide you proof from your own website to prove to you that your price match does apply to previous purchasesThat is fine sirI now know hhgregg lies to their customersI will ensure I share your replies on social media as well as forward to other media outlets letting them know of my experience and the proof of your lie in the letter (referring to previous purchases)I can assure you I will never shop at hhgregg again and I will assure all of my contacts on social media know of my experience and proof of your lies Regards, [redacted] ***

My husband and I recently had a problem with Store in Glen Burnie, MD and we have never come across a business full of incompetent, unprofessional, unknowledgeable people from the customer representatives up to managementWe purchased a floor model treadmill (Pro Form Power 995c) from the store on 6/16/ Initially, we were very pleased with the salesman and the acting supervisor that day that so we ended up purchasing the extended warranty with the treadmillWe originally were told that we would be able to purchase the treadmill off of the sales floor with the warranty and free deliveryThen another staff member called us a couple of days later and told us that there would be a fee for delivery We were then told to wait a couple of days until the manager chimes in on how to handle the situation We understood this information and said we would wait additional daysWe waited days to pickup this item, but in actuality, we wasted days waiting for them to tell us they need more money in order to get the productThen, the store performed a return on the item without our consent, which angered us because we wanted the item not the return After speaking with the manager [redacted] ***, he explained that " He thought we told him to return it, therefore the return was made and a check along with the refund of the gift card would be sent in the mail"We paid a total of $of which $was on a gift card and none of the money was returned This is truly an inconvenience and an unacceptable way of doing businessWe then decided to write HH Greg Headquarters and we were told someone would assist, but we never received a call from our appointed representativeOur intent was to begin our new workout pan with the new treadmill, however we never received the productAs of 07/09/14, we have yet to receive our promised refund from HH GreggWe were looking forward to using this treadmill in our new home but, it appears we must purchase it somewhere else

October 14, *** [redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (Case ID: [redacted] ) Dear Ms [redacted] : I have received your letter regarding [redacted] ’s concern about the appliance purchaseI apologize for any frustration Ms [redacted] has experienced Our rebate center processes rebates 30-days after deliveryMs [redacted] ’s rebate was processed after her last delivery on 8/31/and received by our rebate center on 9/2/The $reward can be expected in 1-weeksThe tracking number for the rebate is [redacted] which can be tracked on www.hhgregg.com We value our customers and appreciate the opportunity to answer the complaint Sincerely, Z.AN [redacted] Executive Desk

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear belowI have called Hhgregg who referred me to Samsung with my complaint in a very short timeI called and wrote to Samsung several times since Hhgregg referred me there to callBesides that a year has not gone by to this day for my complaintThey never returned me call or gave me a response to my letterPer Samsung's repair contractor this oven is defective I was explained and the did not even want to come out to my house 2x after I finally got some response from SamsungThey said nothing they can do for my claim, This seems fraudulent in my opinionSamsung can't get the temperature regulated and that is it? I am supposed to live with just being able to use a cook top that also gets too hot? This is a hazardous appliance and that is all they have to say? No, I am not satisfied and like to know what other options I haveThey know the oven overheats and is a problem if I would use the self cleaning which the repair man told me NOT TO! Or I have a problemThey know and sold me the oven anyway!I posted prior to contacting you this bad experience on facebook to warn people and to get my complaints heard as I was not given any repsonses to my requestsI will continue to tell all my friends and anyone that want to listen about my bad experience with HHGregg and the hazardous not self cleaning stove/oven I was soldThat is advertisement! I hope you can provide me with an option that I can get satisfactionThey are lyingI have been in touch and that is why I am doing things in writing as a phone call means nothing apparentlyI guess I can contact the federal trade commission about this product and that is should be taken off the marketThere has to be a Consumer Protection agency that can helpAs I said I take care of my chronically sick daughter who is bedridden 24/I do the best I canThey should be ashamed of themselves to sell honest people something that has been falsely ADVERTISEDThe oven doe not self cleanIt locks, sets on fire, explodes and I am not willing to risk that with my disabled daughter so close to the stove and kitchenPlease help Regards, [redacted]

February 18, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] concerns about the range kit.I apologize for any misunderstandingShe may have the option to return the kit for a refund within days of purchaseWe recommend that she take the kit, the packaging, and the purchase invoice to the store and speak with the store management for further assistance.We appreciate having the opportunity to answer the complaintSincerely, [redacted] Director, Service Operations [redacted]

October 5, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding Mr [redacted] Customer service issue We apologize for the inconvenience and frustration Mr [redacted] may have experiencedAn exchange did take place on 10/02/for the dishwasher and OTR Microwave We appreciate having the opportunity to answer the complaint Sincerely, Whitney E [redacted] Executive Team