HH Gregg Appliances

We purchased a Samsung 28 FT French Door refrigerator from HHGregg in Bel Air, MD. It was an open box with a few dings in the door, but we got a GREAT buy. When it arrived I found the fridge door seal was kinked over. I contacted Samsung for Warranty replacement and I included pictures of the seal (and the dings). I asked only to have the seal replaced and stated we knew about the dings prior to purchase. (I was sort of hoping they we just take care of that too!) Quite the opposite, we exchanged 3 emails where they claimed this was physical damage and did not fall under the warranty. I even said, the dings are not but the SEAL? They then called me and with a Korean accent informed me that "Samsung Warranty clearly states any physical damage voids the warranty. The warranty on this refrigerator is void." I am pretty sure they are just saying they wont fix either of these items and there is a language problem, but I can't take the risk.
I returned to HHGregg and the General Manager could not have handled it better. He just said "Well, that is wrong, but please pick another and we will swap them or you can just return it." Of course the one we selected was the LAST GE Profile 28 ft, so it was an open box. They reduced the price to what we paid for the open box Samsung PLUS an extra $200 PLUS free delivery and pick up of the old one.
I checked [redacted] for the exact same model and got a price almost exactly TWICE what we paid (ignoring [redacted]'s $199 delivery), except we added a $300 5 year warranty at HHGregg.
This is my ONE STOP shopping store for Appliance.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

January 23, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his order.I apologize...

for any inconvenience Mr. [redacted] experienced. Our records indicate that that a refund was processed. It is my understanding that he should receive the gift card in the next 30 days. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear belo
I am not satisfied with the response from hh Gregg there is no damage to the screen of the television. As you can see the problem is with how the picture is shown. I never brought the the back to the store and showed it to anybody so that statement is untrue. I would like hh Gregg to stand behind the products  that they sell and not give their customers the run around. I would expect a brand new television to last longer than two weeks. If I have to get the television repaired already it seems to me that more problems would happen. I just want a television that works or my money back.
 
Regards,
[redacted]

January 22, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (#[redacted])Dear Ms[redacted]I have received your letter regarding [redacted] concerns about her service.I...

apologize for any inconvenience Ms. [redacted] experienced. According to our records, the service plan she purchased is administered through Warrantech. We regret that we are unable to override the Terms and Conditions of the plan.If she is experiencing an issue with software, the manufacturer may be able to offer technical support over the phone. Samsung can be reached at (800) 726-7864.We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards, 
 
[redacted]

November 10, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns about her in store credit.We apologize for any inconvenience Ms. [redacted] encountered. We are glad to inform that we have processed the store credit in the amount of $1830.00 as a check. Please allow 7 to 10 business days to receive.We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team

May 18, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]I have received your follow-up letter regarding [redacted] concerns about the other service plan.We regret his continued disappointment. We can offer to cancel the other service plan for a full refund of the purchase price of the service plan as long as the coverage has not been used and a refund was not already processed. I have enclosed the cancellation request form. We request that he submit it to the address listed at the bottom of the form in the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive TeamEnclosure

I have received your recent letter regarding [redacted] concerns about her range.
10.5pt; FONT-FAMILY: "Arial", sans-serif; COLOR: black; LETTER-SPACING: -0.3pt'>I apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that the range was exchanged. If she has any questions, our Call Center can be reached at (800) 284-7344.
             We appreciate having the opportunity to respond to Ms. [redacted]s complaint.
             Sincerely,
 
            [redacted]
 %3%3

October 31, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns about her furniture.We apologize for...

any inconvenience Mr. [redacted] encountered. Warrantech was contacted on Mr. [redacted]’s behalf and they have advised that one piece of furniture can be repaired. The chair issue is considered normal wear and tear which is not covered under the warranty. In order to repair the sofa, they need a cause of why the unit stopped reclining in order to schedule service and for the loveseat they are currently waiting on pictures from Mr. [redacted]. Pictures can be emailed to [email protected]. If further details are needed, Warrantech can be reached at (877)456-9643.We appreciate the opportunity to address the complaint.Sincerely,StephanieExecutive Team

May 3, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]:I have received your follow-up letter regarding Boyce Putman’s concerns about the refrigerator.We regret his continued disappointment. However, we are unable to authorize a return.In Mr. [redacted] original complaint, he indicated that the manufacturer offered to extend the one-year manufacturer’s warranty. Any authorization for repair or a possible replacement would need to come from the manufacturer. If he still needs assistance, Frigidaire can be reached at (800) 374-4432. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

January 15, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]I have received your follow-up letter regarding [redacted] concerns about his home entertainment system.We regret his continued disappointment. Our records indicate that the service plan administrator authorized a store credit for the replacement. We appreciate having the opportunity to answer the complaint.Sincerely,[redacted]Director, Service Operations [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

November 23, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding Mr. and Mrs. [redacted]’s concerns regarding their...

refrigerator.We apologize for any inconvenience Mr. and Mrs. [redacted] encountered. Frigidaire has been contacted on the customer’s behalf and there service call scheduled for 11/28/16 between 8am and 12pm with [redacted] Appliance repair. If rescheduling is needed [redacted] Appliance can be reached at (336)468-0919 or Frigidaire can also be reached at (800)444-4944.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
I was not offered a temporary refrigerator until two months had past. I received emails asking me to verify my address because I would be getting a delivery the next day, multiple times where I arranged for someone to be off work and at my house for the delivery and then when calling to see the time frame since I did not receive a call like the email stated I would, they would then inform me they have to set up those emails for an estimated delivery date even though my appliance was not in.  That is a terrible and inconvenient process.  I would have been ok with this delay if at purchase they told me it would take over 2 1/2 months for the product but they told me a maximum of four weeks.  I also was told two weeks ago it would be placed under "will call" it would be in on a Monday and shipped to me the next day. I called on Monday and they told me they do not know why someone told me that and the truck comes on Tuesday.  I called Tuesday and they said the truck was there and for some reason my appliance was not on there.  I was promised a call on Wednesday because it should be on that truck and no matter the outcome I would receive a call.  That did not happen.  Every week it is the same situation saying it will be here and it never is. I think a large amount money off would be an appropriate response for all the trouble I have had to go through calling, taking off work, buying ice for coolers and eating out for the time I did not have the temporary refrigerator.
Regards,
[redacted]

August 25, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about her...

refrigerator.I apologize for any inconvenience Ms. [redacted] experienced. It is our understanding that the service plan administrator authorized a store credit for the replacement of the refrigerator. A representative should contact her in the next few business days if they have not contacted her already. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

January 16, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her washer.I...

apologize for any frustration she experienced. However, we are unable to authorize a return.If she believes the washer is not functioning properly, our Call Center may be able to assist her with locating an authorized service provider in her area. Our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Please inform Ms. [redacted] that Warrantech did not inspect my stove, but merely looked at the broken glass.  Prior to leaving our home, the Warrantech representative advised he had ordered a new glass top for our stove.  The representative advised it would ship to our home.  The representative advised us to call him when the part arrived.  We waited two weeks for the part to arrive. The part never came.  We contacted Warrantech who then advised our claim was denied.  Warrantech advised our claim was denied because the representative reported that we caused the damage ourselves.  I explained to Warrantech that the stove simply "blew up" for lack of a better word.  Warrantech felt my account of the incident was untruthful.  I pursued my complaint through Warrantech's proper channels, but was denied at each level.  After posting pictures and a narrative about my experience to social media sites, Samsung contacted my directly.  Samsung sent a representative to my home to inspect the stove.  The representative determined faulty wiring caused the damage to my stove. I have attached two pictures provided by the Samsung representative.    
Regards,
[redacted]

October 9, 2014
 
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
 
RE: [redacted] (# [redacted])
 
Dear Ms....

[redacted]:
 
I have received your letter regarding [redacted] concerns about his rebate.
 
I apologize for any inconvenience Mr. [redacted] experienced. In the interest of good customer relations, we processed a refund of the delivery charge to reimburse him for the rebate. He should receive it in the next 30 days.
 
We appreciate having the opportunity to answer Mr. [redacted]s complaint. 
 
Sincerely,
[redacted]
Director, Service Operations
 
[redacted]

October 3, 2014
 
 
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN...

46204
 
RE: [redacted] (# [redacted]) 
 
Dear Ms. [redacted]
 
I have received your letter regarding [redacted] concerns about his delivery.
 
I apologize for any frustration Mr. [redacted] experienced. We forwarded his claim of damage to the appropriate personnel. It is our understanding that a representative should contact him within the next 5-10 business days.
 
We appreciate having the opportunity to answer Mr. [redacted] complaint. 
 
Sincerely,
 
[redacted]
Director, Service Operations
 
[redacted]