HH Gregg Appliances

February 19, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your follletter regarding *** ***’s concerns. We forwarded his information to the service plan administratorIt is our understanding that a representative called to offer assistance and Mr*** requested a cancellation of the service plansIf he has any questions, the service plan administrator can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Thank you for the reply, but I am not satisfied with your decisionI was sold this 5-year extended warranty as your "in-house" warranty and was told that if anything happens to our stove, hhgregg would cover it and take care of itAgain, the crack on the glass was not due to any physical damage, but rather while we were cooking dinner on this stoveI feel that hhgregg should take accountability for the product they sold and refund our money for the stove
Regards,
*** ***

*** *** Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** refund/exchange issues
We apologize for
the inconvenience and issues experienced by Ms***Our records indicate Ms*** was issued a full refund on 12/12/back to her PayPal account
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

February 26, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about the television.I
apologize for any inconvenience MsMather experiencedWe regret that we are unable to authorize a return for the televisionGiven that our company did not deliver the television and no damage was reported before it left the store premises, there is no way to verify how any damage may have occurredAs indicated on the back of our purchase invoices, damaged products are not eligible for return. We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

April 13, 2016Peggy Richardson Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***:I have received your letter regarding ***
*** claim of damage.I apologize for any frustration *** *** experiencedWe forwarded her claim of damage to the appropriate personnelIt is our understanding that a representative should contact her within the next business days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

September 8, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding
*** ***’s concerns about her washer.I apologize for any inconvenience Ms*** experiencedOur records indicate that a store credit was issued for the replacement of the washer. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

On 1/5/17, I purchased from HH Gregg Invoice # *** - pc kitchen set with dishwasher, microwave, fridge and ovenDelivered today, on time, partiallyOnly issue - driver only had microwave and dishwasherCalled CUSTOMER SERVICE (800) 284-Carla confirmed after min hold fridge and oven not coming todayWent to store and immediately informed, and confirmed by other upset delivery customers in your lobby, new delivery service corporate went with is a messGreat feeling on my end as the consumerI took delivery of the microwave and dishwasher, but when told that they don't know why fridge and oven not delivered, I demanded, and received, a refund, but only on the undelivered items and that I would have to wait until 1/for them to pick up the microwave and dishwasher, now sitting in my dining room and a refund would be granted on themThis was all put on a new hhgregg credit card, which I can only foresee another challenge in getting that fixed
Customer service, your front end sales team and not one person could help or provided assistance in arranging this in the next couple of daysNow here is what I want:
Removal of the items for return from my house - ASAP
A letter of explanation and apology for wasting my time
A letter to confirm that my new hhgree credit card has a zero balance
My time is valuable, like yours, so I'll settle for a $payment for your abuse of my time
I can be reached via my cell number - there are numerous other issues I can explain including a nasty call at 4:p.mtoday from your delivery vendorAlexis (224) 795-asked in a hasty tone why I rated their delivery service a 1....she "informed me" that she doesn't work for hhgregg and its not their faultI asked her why it wasn't all delivered and her reply is go to the store and ask that question4;P.M., another call from (404) 392-asking me "if I was on "*** ***" route"? so I informed her I'm the customer and she hung upClassic customer service in big corporate America
Would appreciate someone with authority within the company call me to get this figured out

March 9, 2016RE: *** *** ** ***
Dear *** ***:I have received your letter regarding *** *** concerns about her washer.I apologize for any inconvenience *** *** experiencedWe regret that we are unable to
authorize an exchange for her washerOur records indicate that the service plan she purchased is administered through Warrantech. We contacted the administrator and were informed that they located the part needed for the repairMsAnderson should receive a call from the servicer once the part arrivesIf she has any questions, Warrantech can be reached at *** ***. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I did not want to return the product Out of the blue, HH Gregg's delivery company called me to schedule a pick up There was no discussion of a replacement tv Prior to any contact from ANYONE, I had been in contact with Sharp (TV Manufacturer) and have resolved the picture issue. My main issue was the delivery I was supposed to receive the product between January -but when I contacted the delivery company on Jan 16, I was told the shipment would not leave their warehouse until January 20th On the 20th I called again to schedule the delivery I was told that the product was on the manifest but not on the truck and no one could tell me where my TV was After many phone calls and MUCH frustration, my TV was delivered on the 27th of January I could have gone to Winchester, VA to pick this up at a store (about minutes away), but we opted to pay the $shipping fee to have the convenience of this product delivered to our home I would like a refund of my shipping costs as the delivery took weeks when it should only have been Add that to the frustration of trying to discuss this with HH Gregg and the delivery company, I feel some kind of compensation is due.?There is an issue with customer service at HH Gregg If you call their toll free number, either it rings until it disconnects, or the call is auto answered and you are told you will wait x number of minutes Normally when I called I was told the wait time was minutes After a minute wait, I hung up
Regards,
*** ***

January 1,
*** *** Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** customer service
issue
We apologize for the inconvenience and frustration *** *** may have experiencedUnfortunately I was not able to locate any information pertaining to a credit/gift cardWe ask that *** *** contacts the store where the purchase was made and speak with a manager
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.While I would like to accept the offer of a one time repair Your salesman of the Muncie, Indiana store said that it had a year's manufacturers warrantyWhich if I'm not mistaken was hired by Hhgregg to represent the business of sales Whether the salesman spoke out of turn by saying it had warranty or not It is not my error that your salesman guaranteed me of the warranty I asked Repeatedly if it indeed had a year's manufacturers warranty I was told in the store that the "as is" was referring to the missing parts of the dishwasher not as is with no warranty!!!!!!!! [Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

December 31, 2014*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** *** concerns about her
washer.I apologize for any inconvenience Ms*** experiencedAccording to our records, she purchased a service plan that is administered through WarrantechWe regret that our representatives are not authorized to override decisions made by the technician or the service plan administrator.She may have the option to request that an alternate service provider evaluate any issues she may be experiencing with the washerIf she has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,*** ** ***Director, Service Operations***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
To whom it may concern:
I agreed to resolve this complaint with hh greggThere is still one problemOn my December statement, hh gregg credited my account $which is the correct amount for both warrantiesThey also charged me 9.25% sale taxes which they didn't refund on each itemAlso, they didn't adjust my payment accordinglyI am looking for this matter to be resolved thoroughlyIf you have any questions, or need to see a copy of the original receipt, please let me know
Thank you kindly,
*** ***

size=3>I have received your letter regarding *** *** concerns about his televisionWe regret that we were unable to locate a record of the purchase under the name
and phone number he providedIf his issue has not been resolved, we request that he send a legible copy of the purchase invoice so that we can research his concerns furtherIf he would rather speak with a representative over the phone,our Cali Center can be reached at (800) 284-We appreciate having the opportunity to answer Mr***s complaint
Sincerely,
*** ** ***%

August 21,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (# ***)
Dear Ms
***:
I have received your letter regarding *** ***’s concerns about his blu-ray player
I apologize for any inconvenience Mr*** experiencedHowever, given the length of time that has passed since the purchase in February of 2014, we are unable to authorize a returnAs indicated on the back of our invoices, the return period is days from the date of purchase
We recommend that he contact the manufacturer for further assistanceIf they determine that the blu-ray player is defective, they should be able to help him arrange a repair
We appreciate having the opportunity to answer Mr***’s complaint.
Sincerely,
James T* ***
Director, Service Operations
JTM/rlb

December 10, 2015*** ***Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’s concerns about her order.I
apologize for any inconvenience Ms*** experiencedOur records indicate that the range was delivered. The order listed on invoice 2536-is financed under a 36-month promotional finance periodIf she has any questions about her account, the card administrator can be reached at (800) 333-1071.Additionally, a delivery rebate for her purchase was submitted by the store personnelRebates for qualifying purchases are processed within 6-weeks of delivery confirmation.We appreciate having the opportunity to answer the complaint. Sincerely,Diane MooreCommunications ManagerDM/rlb

October 30, *** ***
Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (# ***)
Dear Ms***:
I have received your follletter regarding *** *** concerns about the Price Match GuaranteeWe regret his continued disappointmentAs previously stated, we are unable to offer the price adjustmentI have shared his comments with the store management so that they can address any issues with their personnelWe appreciate having the opportunity to answer Mr***’ complaint.
Sincerely,
*** ** ***
Director, Service Operations
***

">I have received your letter regarding *** *** concerns about his order
I apologize for any inconvenience Mr. *** experiencedAccording to our records, a refund was processedIf he has any questions, our Call Center can be reached at (800) 284-
We appreciate having the opportunity to answer Mr***s complaint
Sincerely,
*** ** ***

Dear Ms***:
New Roman", serif; letter-spacing: -0.15pt;"> I have received your letter regarding *** ***’ concern about the TV purchaseI apologize for any frustration Ms*** has experienced After review, instead of reshipping the item, the order has been refunded in fullWe ask that Ms*** please reference invoice *** as her refund confirmation invoice and allow 3-business days for the funds to postWe regret that the item was lost and look forward to serving Ms*** We value our customers and appreciate the opportunity to answer the complaint Sincerely, Z.AN*** Executive Team

September 26, *** ***
Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#
***)
Dear Ms***:
I have received your letter regarding *** ***’s concerns about his dryerI apologize for any inconvenience and frustration Mr*** experiencedOur representative contacted the manufacturer and was informed that a technician evaluated the dryer and determined that it was functioning properlyWe appreciate having the opportunity to answer Mr***’s complaint.
Sincerely,
James TM***
Director, Service Operations
JTM/rlb