HH Gregg Appliances

May 14, 2015*** ***
*** *** *** ***
*** ** *** *** ***
*** ** ***RE: *** *** ** ***
Dear *** ***I have received your letter regarding *** *** concerns about his refund.I
apologize for any inconvenience Mr*** experiencedOur personnel processed refunds totaling $He should receive them in the next business days.We appreciate having the opportunity to answer Mr*** complaint. Sincerely,James ** M***Director, Service Operations***

April 22, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** *** concerns about her dishwasher.I
apologize for any inconvenience Ms*** experiencedOur records indicate that the dishwasher was sold “as is” and does not have a manufacturer’s warrantyIn the interest of good customer relations, we are covering a one-time repairA representative from our Vendor Relations department should contact her within the next few business days to make arrangements. We appreciate having the opportunity to answer Ms*** complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
hhgreg has not dealt with the advertised store promise of a days price match with the attendant picture that was submittedPlease advise where this issue was addressed, prior to the responseI eagerly await the details rather than the standardized response.*** R ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below ate Sent: 4/17/3:17:PMRevdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]Hhgregg wants me to call and find a dealer that can work on my receiver, they want me to pay for shipping, which would be a lot considering my receiver weighs around pounds and still don't know if they will pay for it or notThis isn't the way a extended warranty should workThey need to find me a dealer that can work on my receiver, they need to send me prepaid shipping boxes to that address and they should pay for it to be fixed, not expecting me to pay and they may or not pay me back, I DO NOt TRUST THEM !! If they can't do this then I should receive a full refund plus tax Best Regards, *** ***

*** *** Revdex.com, IncNDelaware Street #
class="apple-converted-space"> Indianapolis, IN RE: *** *** (#***) Dear Ms***: I have received your letter regarding *** ***’s warranty concern.I apologize for any frustration *** *** may have experiencedOn 12/28/16, under invoice ***, a check for $was sent to *** ***’s address on fileI regret there was an issue with the product that caused the warranty to be fulfilledWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***

I had surgery scheduled Dec 23rd and wasw told I needed to sleep reclined for weeksDecided to go to HHGregg to purchase a Tempur-Pedic King Electrical Base (twins for a king) that would allow me to sleep reclined for this specific reason
From the second we walked in the service was terribleThe salesman count not answer any questions we had and kept having to go ask the manager and at one point sat on one of the couches and was on his pone browsing Facebook for about 5-mins while we sat there waiting for the Manager (how unprofessional)Finally, the Manager Andy ended up helping usHe was knowledgeable and professionalNeedless to say we purchased the base and was promised the base would be delivered December 20th BEFORE my surgeryWell, 20th came and no deliveryWe called at 6pm to find out what happenedWe were told "there was no scheduled delivery" and that would we have it delivered Saturday December 24th(Christmas Eve AND the day AFTER my surgery)We slept on our NEW mattress on the floor from the 20th to the 23rdI had my surgery the 23rd with no bed which resulted to having to sleep in a recliner in my living roomChristmas Eve came and went we still do not have our base, as promised, once againSo, I continued to sleep in the recliner the following weekEventually, the base arrived a week and a half lateThe put the (2) bases in the room and through our King mattress on topDid not set it up properly: Left all plastic wrapping on the bases still, did not strap the two together as instructions called for, nor did they program the two bases to one remote (which they should have because we did not have split mattresses)When my boyfriend came home from work, he was left with the task (since I just had surgery and cannot lift anything heavier than lbs) of setting the bed up properly removing the plastic wrap from everything and programming the remotesHe then discovers we are missing metal bars that should be at the foot of the base to prevent the mattress from sliding off the foot of the base when the head is reclined us
Long story short we have made several attempts to contact Andy the store Manager to resolve this issueHe offered $store creditThis does NOT resolve my issue and have yet to get a call back as promised- We are STILL waiting for the parts to be delivered!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me After we lodged a complaint in Revdex.com and Facebook, we got contacted by *** at HHGregg and she worked with us to send us an alternate model a week later and stayed on top of our order to deliver our washer and dryer two weeks later as soon as stock was availableKudos to ***She was very professional and went above and beyond in solving our problemThanks Revdex.com.
Regards,
*** ***

September 26,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (# ***)
Dear Ms
***
I have received your letter regarding *** ***’ concerns about his refrigerator
I apologize for any inconvenience Mr*** experiencedWe regret that we are unable to honor his request.
According to our records, he purchased an RFWT3I-service plan, which is administered through WarrantechOur representative contacted the service plan administrator and was informed that the request for the repair was denied due to damage caused by environmental concerns and corrosionWe are not authorized to override decisions made by the service plan administratorIf he has any questions, Warrantech can be reached at (877) 456-
We appreciate having the opportunity to answer Mr***’ complaint.
Sincerely,
James ** ***
Director, Service Operations
JTM/rlb

A gift was purchased for myself, a 40" smart LED TV, on inv.# ***, at the W Cermak Rd, North Riverside, IL Once I opened the tv it was missing the tv stand I got the receipt info from the person who gave me the gift so I may contact the store When contacting the store they stated their was nothing they could do and to call the manufacture I asked to speak to the store mgr.and I was told he was busy and I could try to call him back Not asking if I would like to leave a message and he would call me back I asked for the corporate office number which I called and was hung up on after hikding for over an hour I called the corporate office number again and had to wait over another hour at which I finally spoke to a gentleman name *** *** was very nice, he called the store and spoke to ***, who I was told was the GM *** was suppose to be looking to see what he could do to hep and then email *** back *** called me back later that day and *** had gon home for the day w/o responding What type of customer service is that *** explained to me to call *** the next day I called *** again on 1/14, I was told he didn't come in until 3p I called at 3:45p, spoke to a lady name ***, she told me he was busy and asked if I wanted to leave a message, which I did I called back at 4:50p and *** answered the phone again and asked if this was Ms*** I stated it is, she said I gave *** the message, he will call you back *** still never called me back I called *** on 1/15, I asked for ***'s boss, he transferred me where I left a message for *** *** and he still as of today 1/to call me back I have been trying to work with the manufacture and I am getting the run around all for a tv stand I work in retail and have share my experience w/friends, family, and customers that I deal with on a daily basis not to purchase anything from HH Gregg bc the don't care about there customers

March 6, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***I have received your letter regarding*** *** concerns about her service
plan. I apologize for any inconvenience Ms. *** experiencedOur records indicate that the service plans she purchased with her washer and dryer are administered through WarrantechI have shared her comments with themIf she needs assistance with scheduling service, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,*** ** ***Director, Service Operations***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
I told the company when I filed the claim water was spilled on the chairI made it very clear about thatIt's not wear and tear, it cracked due to the water damageI want resolution on this materI don't want to be told I didn't go through the proper channels when I did and even the manager in Apex NC Josh said it should be covered I want this company to stand behind there productI bought a washer and dryer and microwave from this company and makes me want to rethink future purchases from them if this how they conduct business and word of mouth is very powerful
Regards,
*** *** ***

October 16,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (# ***)
Dear Ms***
I have received your follletter regarding *** *** concerns
We regret her continued disappointmentIt is our understanding that the service plan administrator authorized a replacementA representative should contact her within the next 5-business days
We appreciate having the opportunity to answer Ms***’s complaint.
Sincerely,
*** ** ***
Director, Service Operations
***

February 2, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***I have received your letter regarding *** *** concerns about her
computer.I apologize for any inconvenience *** *** experiencedWe regret that we are unable to offer coverageAs indicated in the Terms and Conditions for the service plan, it covers damage that occurs during the course of regular and use of the productIt is our understanding that the incident *** *** described does not qualify as use.In the interest of good customer relations, we can offer to cancel and refund the service plan in full as long as the coverage has not been used and she has not already received a refund for itIf she would like to take advantage of this offer, we request that she fill out the enclosed form and mail it to the address at the bottom of the form within the next days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive TeamEnclosure

I have an extended warranty for a refrigerator from h h gregg
Five weeks ago I called for serviceThe repairmen came out a week later and without any tools or touching the fridge decided what was wrong
I have been waiting for three weeks for partsWe call every day and they give us a different reason why we are still waiting
I still do not have a working refrigerator

">I have received your letter regarding *** *** concerns about his computer
I apologize for any inconvenience Mr*** experiencedA representative from our corporate office contacted him and was informed that the manufacturer is replacing his computerWe hope that he receives the replacement in an efficient manner
We appreciate having the opportunity to answer Mr***' complaint
Sincerely,
*** ** ***

August 3,
*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’s concerns about her
refund.I apologize for any inconvenience Ms*** experiencedOur records indicate that the order was canceled and a refund was processedIf she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

The Worst Business EverFrom the Manager to Customer Service of the Aventura Florida StoreThe Business is the WorstI will cancel my sizable order and its not even been delivered yetThe reviews are bad and so is this Business, from the Store Manager to Customer ServiceI am glad to cancel I will take MY Business to a favorable company

August 8,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** Warranty
issues
I apologize for any inconvenience Mrs*** experiencedWarrantech has issued Mrs*** a store credit to purchase another dishwasherI was able to get in contact with Mr*** and inform him of warrantech’s decisionThe credit will be available for use after 09/12/
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E*** Executive Team

November 29,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** delivery
issue
We apologize for the inconvenience Mr*** is currently experiencingBecause they purchase was made in store, Mr*** would have to return to that location so that an incident claim can be openedDelivery is covered through a third party, therefore hhGregg would not handle it directly, but the manager would need to open a claimWe also advise Mr*** to provide pictures as well if available
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

August 5, 2016Peggy Richardson Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’
concerns about his washer/dryer combo.I apologize for any inconvenience Mr*** experiencedWe regret that we are unable to authorize a return or an exchange.Our representative contacted the service plan administrator and was informed that they have scheduled serviceIf Mr*** has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team