HH Gregg Appliances

*** *** Revdex.com, IncNDelaware Street #
class="apple-converted-space"> Indianapolis, IN RE: *** *** (#***) Dear Ms***: I have received your letter regarding *** ***’s warranty concern.I apologize for any frustration *** *** may have experiencedOn 12/28/16, under invoice ***, a check for $was sent to *** ***’s address on fileI regret there was an issue with the product that caused the warranty to be fulfilledWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***

Dear Ms***:
New Roman", serif; letter-spacing: -0.15pt;"> I have received your letter regarding *** ***’ concern about the TV purchaseI apologize for any frustration Ms*** has experienced After review, instead of reshipping the item, the order has been refunded in fullWe ask that Ms*** please reference invoice *** as her refund confirmation invoice and allow 3-business days for the funds to postWe regret that the item was lost and look forward to serving Ms*** We value our customers and appreciate the opportunity to answer the complaint Sincerely, Z.AN*** Executive Team

August 21,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (# ***)
Dear Ms
***:
I have received your letter regarding *** ***’s concerns about his blu-ray player
I apologize for any inconvenience Mr*** experiencedHowever, given the length of time that has passed since the purchase in February of 2014, we are unable to authorize a returnAs indicated on the back of our invoices, the return period is days from the date of purchase
We recommend that he contact the manufacturer for further assistanceIf they determine that the blu-ray player is defective, they should be able to help him arrange a repair
We appreciate having the opportunity to answer Mr***’s complaint.
Sincerely,
James T* ***
Director, Service Operations
JTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
hhgreg has not dealt with the advertised store promise of a days price match with the attendant picture that was submittedPlease advise where this issue was addressed, prior to the responseI eagerly await the details rather than the standardized response.*** R ***

">I have received your letter regarding *** *** concerns about his computer
I apologize for any inconvenience Mr*** experiencedA representative from our corporate office contacted him and was informed that the manufacturer is replacing his computerWe hope that he receives the replacement in an efficient manner
We appreciate having the opportunity to answer Mr***' complaint
Sincerely,
*** ** ***

October 16,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (# ***)
Dear Ms***
I have received your follletter regarding *** *** concerns
We regret her continued disappointmentIt is our understanding that the service plan administrator authorized a replacementA representative should contact her within the next 5-business days
We appreciate having the opportunity to answer Ms***’s complaint.
Sincerely,
*** ** ***
Director, Service Operations
***

February 2, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***I have received your letter regarding *** *** concerns about her
computer.I apologize for any inconvenience *** *** experiencedWe regret that we are unable to offer coverageAs indicated in the Terms and Conditions for the service plan, it covers damage that occurs during the course of regular and use of the productIt is our understanding that the incident *** *** described does not qualify as use.In the interest of good customer relations, we can offer to cancel and refund the service plan in full as long as the coverage has not been used and she has not already received a refund for itIf she would like to take advantage of this offer, we request that she fill out the enclosed form and mail it to the address at the bottom of the form within the next days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive TeamEnclosure

A gift was purchased for myself, a 40" smart LED TV, on inv.# ***, at the W Cermak Rd, North Riverside, IL Once I opened the tv it was missing the tv stand I got the receipt info from the person who gave me the gift so I may contact the store When contacting the store they stated their was nothing they could do and to call the manufacture I asked to speak to the store mgr.and I was told he was busy and I could try to call him back Not asking if I would like to leave a message and he would call me back I asked for the corporate office number which I called and was hung up on after hikding for over an hour I called the corporate office number again and had to wait over another hour at which I finally spoke to a gentleman name *** *** was very nice, he called the store and spoke to ***, who I was told was the GM *** was suppose to be looking to see what he could do to hep and then email *** back *** called me back later that day and *** had gon home for the day w/o responding What type of customer service is that *** explained to me to call *** the next day I called *** again on 1/14, I was told he didn't come in until 3p I called at 3:45p, spoke to a lady name ***, she told me he was busy and asked if I wanted to leave a message, which I did I called back at 4:50p and *** answered the phone again and asked if this was Ms*** I stated it is, she said I gave *** the message, he will call you back *** still never called me back I called *** on 1/15, I asked for ***'s boss, he transferred me where I left a message for *** *** and he still as of today 1/to call me back I have been trying to work with the manufacture and I am getting the run around all for a tv stand I work in retail and have share my experience w/friends, family, and customers that I deal with on a daily basis not to purchase anything from HH Gregg bc the don't care about there customers

October 30, *** ***
Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (# ***)
Dear Ms***:
I have received your follletter regarding *** *** concerns about the Price Match GuaranteeWe regret his continued disappointmentAs previously stated, we are unable to offer the price adjustmentI have shared his comments with the store management so that they can address any issues with their personnelWe appreciate having the opportunity to answer Mr***’ complaint.
Sincerely,
*** ** ***
Director, Service Operations
***

September 26,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (# ***)
Dear Ms
***
I have received your letter regarding *** ***’ concerns about his refrigerator
I apologize for any inconvenience Mr*** experiencedWe regret that we are unable to honor his request.
According to our records, he purchased an RFWT3I-service plan, which is administered through WarrantechOur representative contacted the service plan administrator and was informed that the request for the repair was denied due to damage caused by environmental concerns and corrosionWe are not authorized to override decisions made by the service plan administratorIf he has any questions, Warrantech can be reached at (877) 456-
We appreciate having the opportunity to answer Mr***’ complaint.
Sincerely,
James ** ***
Director, Service Operations
JTM/rlb

I have an extended warranty for a refrigerator from h h gregg
Five weeks ago I called for serviceThe repairmen came out a week later and without any tools or touching the fridge decided what was wrong
I have been waiting for three weeks for partsWe call every day and they give us a different reason why we are still waiting
I still do not have a working refrigerator

May 14, 2015*** ***
*** *** *** ***
*** ** *** *** ***
*** ** ***RE: *** *** ** ***
Dear *** ***I have received your letter regarding *** *** concerns about his refund.I
apologize for any inconvenience Mr*** experiencedOur personnel processed refunds totaling $He should receive them in the next business days.We appreciate having the opportunity to answer Mr*** complaint. Sincerely,James ** M***Director, Service Operations***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
I told the company when I filed the claim water was spilled on the chairI made it very clear about thatIt's not wear and tear, it cracked due to the water damageI want resolution on this materI don't want to be told I didn't go through the proper channels when I did and even the manager in Apex NC Josh said it should be covered I want this company to stand behind there productI bought a washer and dryer and microwave from this company and makes me want to rethink future purchases from them if this how they conduct business and word of mouth is very powerful
Regards,
*** *** ***

September 26, *** ***
Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#
***)
Dear Ms***:
I have received your letter regarding *** ***’s concerns about his dryerI apologize for any inconvenience and frustration Mr*** experiencedOur representative contacted the manufacturer and was informed that a technician evaluated the dryer and determined that it was functioning properlyWe appreciate having the opportunity to answer Mr***’s complaint.
Sincerely,
James TM***
Director, Service Operations
JTM/rlb

December 10, 2015*** ***Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’s concerns about her order.I
apologize for any inconvenience Ms*** experiencedOur records indicate that the range was delivered. The order listed on invoice 2536-is financed under a 36-month promotional finance periodIf she has any questions about her account, the card administrator can be reached at (800) 333-1071.Additionally, a delivery rebate for her purchase was submitted by the store personnelRebates for qualifying purchases are processed within 6-weeks of delivery confirmation.We appreciate having the opportunity to answer the complaint. Sincerely,Diane MooreCommunications ManagerDM/rlb

I ordered a sofa from hhGregg on 9/3/ The estimated delivery dates were 9/9-9/13/ It is now 9/and I still do not have my sofa and will likely not get the sofa until the end of the week I have called and emailed hhGregg numerous times to get a status update and/or understand their cancellation policy because the delivery time was the main reason I decided to purchase the sofa from them The only real response I have received was to check with Demar Logistics, who will be delivering the sofa The hhGregg representative I spoke with on the phone could not tell me the status of my order and informed me that Demar is the vendor I purchased from and would be who charged me for the sofa and who I could cancel the order with She also informed me that she was unclear as to why they gave the estimated delivery window and confirmed that she saw a similar window online while we were on the phone This to me is advertisement because there are not special notes about exceptions on the delivery dates or that the estimate could be off by days When I finally got hold of Demar, I was informed that they did not charge me for the sofa that would have been hhGregg (who charged me according to my credit card statement) and that the reason the sofa was still in the process of being shipped was because they did not receive the order from them until 9/7/ My main issue with hhGregg is the lack of communication I realize it usually takes a few weeks to have furniture delivered, so I would have been fine with the delivery time had someone communicated with me The lack of communication also transfers to the multiple times I tried to contact them to understand what was going on with my order They really had nothing to tell me except to contact Demar who was much more helpful although they could not explain the delay in delivery on hhGregg's part (which makes sense) I still don't have a reason as to why my order on 9/was not submitted until 9/and I still don't know what the cancellation policy is because Demar could not tell me who the vendor was other than hhGregg and according to hhGregg, Demar is the vendor I feel like I was just made to run in circles as hhGregg urged me to contact Demar with questions Demar could not answer Next time, I would rather go into the transaction knowing upfront that I would wait weeks than order from hhGregg Better communication in this situation would have made a world of a difference to me

November 29,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** delivery
issue
We apologize for the inconvenience Mr*** is currently experiencingBecause they purchase was made in store, Mr*** would have to return to that location so that an incident claim can be openedDelivery is covered through a third party, therefore hhGregg would not handle it directly, but the manager would need to open a claimWe also advise Mr*** to provide pictures as well if available
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

The Worst Business EverFrom the Manager to Customer Service of the Aventura Florida StoreThe Business is the WorstI will cancel my sizable order and its not even been delivered yetThe reviews are bad and so is this Business, from the Store Manager to Customer ServiceI am glad to cancel I will take MY Business to a favorable company

February 13, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** *** concerns about her washer
and dryer.I apologize for any inconvenience Ms*** experiencedWe regret that we are unable to authorize a return or an exchange for the washer and dryer.It is our understanding that a technician determined that the washer was functioning properly and parts were ordered for the dryerA representative should contact her once the parts arrive if they have not contacted her already.We appreciate having the opportunity to answer the complaint. Sincerely,*** ** ***Director, Service Operations***

August 3,
*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’s concerns about her
refund.I apologize for any inconvenience Ms*** experiencedOur records indicate that the order was canceled and a refund was processedIf she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team