HH Gregg Appliances

June 12, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***I have received your letter regarding *** ***’s concerns about the television.I
apologize for any inconvenience she experiencedWe regret that we are unable to honor her requestAs indicated in our return policy, damaged products are not eligible for exchange or returnGiven that no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurred. If she would like assistance with locating an authorized service provider in her area, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

September 28,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** customer service
issues
I apologize for any inconvenience Ms*** experiencedThe $gift was in suspense due to the issues Ms*** experienced while trying to make her purchaseWe have also issued Ms*** a $gift card as she was promised
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***
Executive Team

June 18, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’s concerns about her
order.I apologize for any inconvenience and frustration Ms*** experiencedWe are strongly committed to providing the best in sales and service and we regret that we fell short of our goal in this instanceI have shared her feedback about the information on our website with the appropriate personnel.We appreciate having the opportunity to answer the complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

August 8,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** Warranty
issues
I apologize for any inconvenience Mrs*** experiencedWarrantech has issued Mrs*** a store credit to purchase another dishwasherI was able to get in contact with Mr*** and inform him of warrantech’s decisionThe credit will be available for use after 09/12/
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E*** Executive Team

August 5, 2016Peggy Richardson Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’
concerns about his washer/dryer combo.I apologize for any inconvenience Mr*** experiencedWe regret that we are unable to authorize a return or an exchange.Our representative contacted the service plan administrator and was informed that they have scheduled serviceIf Mr*** has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

'Times New Roman'">I have received your letter regarding *** *** concerns about his account
I apologize for any frustration he experiencedHowever, we are unable to honor his request
The hhgregg card is administered through GE Capital/SynchronyOur representatives do not have access to accounts or the authorization to make changesIf he has any questions, the card administrator can be reached at (800) 333-
We appreciate having the opportunity to answer Mr*** complain**
Sincerely,
James ** ***

I am a Renter that recently had a Washer/Dryer Combo needing to be replacedMy landlord order the replacement through HHgregg.comthey delivered it on 8/and installed it and the drivers were quick to leaveafter running the washer on the min cycle to clean it I started my first loadafter it ended I moved the clothes to the dryer and push the start button and it will not startI called hhgregg right away and they tried to tell me that it was a manufacturer warranty issue and that they will not do anything about itI am very *** that they deliver a broken unit and then do not take responsibility for itI call upper management and after being on hold for a long time they finally pick upAfter pleading my case and not taking no for an answer they finally setup a rescheduled delivery for replacement for today 8/they said I would get a phone call the night before with the time windowToday Is 8/and I never received the phone callSo I called them this morning and they tell me that they are delivering the unit to my Landlords addressSo I ask them to correct the address and with it being before 9AM in the morning and the other address being less than minutes away you would think they could easily just deliver it to the correct addressBut NOthey fought with me over the phone and would not do anything to make me happy and deliver this unitinstead the rescheduled my delivery for the 11th I will never purchase anything from this company and they have lost all respect from meI used to love them and bought all of my electronics from them but not anymore and I encourage you to not purchase from them as well!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear belowFSubject: Re: You have a new message from the Revdex.com of Central Indiana complaint #***
I do not accept what HHgregg response was, due to the fact when I purchase this TV from them, I never received any email regarding that the item was sold out, unavailable etc., and I received seven email and all were pertaining summary of order, and about confirming all information for delivery and time TV would be at my home!!! I feel the problem occur once they realizes that there was a error in the advertisement (which did occur, for was told by on of HHgregg employee, will give name upon request), but was told since I purchase it at that price would have to give it to me due to the fact it was there error. But it seem they are getting around there error another way, for not one person from HHgregg company has honor there word or treated me with respect from this company. For all I received was rude comments, and domineering comments from the CEO Office at that point! It seem HHgregg has done this type of thing to many customer, which is truly what I do not understand why is this company able to get away with this type of matter dealing with the customer. I feel I should received a TV as I was told I would by HHgregg employee and the price of the TV should not matter at this time for when I purchase the TV, the order was compelete, I received two email that day regarding summary of order, thank you for your purchase. So since this company made so many error which have nothing to do with my hands!!!! I purchase I TV, and I NEVER RECEVIED ANY EMAIL STATING SOLD OUT, UNAVAILABLE!!!! So I hope that the Revdex.com will stand by me to received a LG 65" 4k TV as I purchase and never received. Thank you very much for taking the time to read my email*** ***
Regards,
*** ***

November
19, 2015RE:
*** *** ** ***
I have received your letter
regarding *** *** concerns about his range.I apologize for any
inconvenience *** *** experiencedOur records indicate that he purchased a
major component service plan,
which would not cover the issue he described.In the interest of
good customer relations, we can offer to refund the service plan in fullIf he
would like to take advantage of this offer, we request that he fill out the
enclosed form and mail it to the address listed at the bottom of the form.We appreciate having
the opportunity to answer the complaintSincerely,James ** ***Director, Service
Operation

Revdex.com:
I did receive a notice saying the T.Vis available and that I can go and get one. I am going today. I was going to get in touch with the Revdex.com after because I wanted to make sure that it is the right one and that it was in working condition. Thank you for your help in this matter. If I have any issues with the T.VI will hopefully not need any further help and that HH Gregg will make sure that everything is right.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

April 5, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***
I have received your letter regarding Daniel *** concerns about the
dishwasher.I apologize for any inconvenience Mr*** experiencedWe regret that we are unable to authorize a return or an exchange for the dishwasherOur representative contacted the service plan administrator and was informed that they scheduled serviceIf Mr*** has any questions, Warrantech can be reached at *** ***.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

March 27, 2015Peggy *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about his microwave.I
apologize for any inconvenience Mr*** experiencedOur representative contacted the service plan administrator and was informed that they authorized a store credit for the replacement of the microwaveIf he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer Mr***’s complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I called the company again they still trying to get me to service it they always have tried to get me to service it when I'm clearly saying that I am as a customer is not satisfied with the product I don't understand a company could make you keep a items you're not satisfied with I just want to return that item
Regards, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***
after reviewing Hh greggs response, I have to say I appreciate the offer but I have been trying for over months to get this resolvedIn the meantime I had to purchase another computerI do not wish to ever do business with them againAs I explained to them earlier I think I deserve a full refund of computer plus warranty money I put outthank you
*** ***

June 30, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’ concerns about her
refrigerator.I apologize for any frustration Ms*** experiencedWe regret that we are unable to authorize a replacement or a returnAs indicated in our return policy, the return period is days from the date of purchase.According to our records, a delivery team visited Ms***’ home to check the water line connectionIf they were not able to resolve her issue, she will most likely need to schedule a service call. Most appliances come with a one-year parts and labor manufacturer’s warrantyThe manufacturer should be able to assist her with scheduling a service callSamsung can be reached at (800) 726-7864. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I will not accept that you cannot look into thisAfter all you all are the ones that started all this confusion
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I WAS NOT CONTACTED BY THIS STORE, I HAD TO CONTACT THEM MULTIPLE TIMES FOR THE ISSUEMY CHECK WAS SUPPOSE TO GO OUT ONCE IT NEVER WAS UNTIL I RECALLED A WEEK LATER AFTER NOT RECEIVING ITTHE STORE NOT ONCE CALLED ME DIRECTLY I MADE ALL THE ATTEMPTS AT CONTACTING THEM WITH THE ISSUE OF MY FURNITURE NOT BEING ON THE TRUCK, THEN SET UP FOR DELIVERY AND A REFUND CHECK AND WAS TOLD IT WAS RESCHEDULED AND THE CHECK WENT OUTA WEEK LATER ON THE DUE DATE OF MY FURNITURE I CALLED THE STORE AGAIN AND IT WAS NOT RESCHEDULED TO BE DELIVERED AND THE CHECK WAS NOT SENT OUT! THIS STORE IS LYING ABOUT CONTACTING MEMY TABLE THEN WAS RESCHEDULED AND ON THE DAY IT WAS SUPPOSE TO ARRIVE I RECEIVED A CALL IT HAD NEVER ARRIVED TO THERE WAREHOUSE! WHY WAS I SOLD AN ITEM THAT WAS NOT IN STOCK AND I HAD TO WAIT WEEKS FOR! ALSO STILL HAVE NOT RECEIVED MY $REFUND CHECK FOR FURNITURE! THIS RESPONSE IS NOT A GOOD RESOLUTION FOR THE AMOUNT OF MONEY I SPENT IN THAT STORE AND THE NUMEROUS TIMES I HAD TO CALL AND HAD NO RESOLUTION WITHI WANT STORE CREDIT, I WANT MY REFUND CHECK AND I WANT TO KNOW WHY I PURCHASED AN ITEM THAT WAS NEVER IN STOCK TO BEGIN WITH!

I have received your letter regarding *** ***' complaint about her order
I apologize for any Inconvenience Ms*** experiencedWe regret any delay with the shipmentOur records indicate that the order was shippedIf she has any questions, our Call Center can be reached at (800) 284-
We appreciate having the opportunity to Answer Ms*** complaint
Sincerely,
James ** ***

I have received your letter regarding *** ***'s concerns about her washer
0.05in">I apologize for any inconvenience Ms*** experiencedGiven the length of time that has passed since the purchase date, we are unable to authorize a return or a replacement
Most appliances come with a one-year parts and labor manufacturer's warrantyIt is our understanding that if a factory-authorized technician determines that the washer is not repairable due to a manufacturer defect during the warranty period, the manufacturer may evaluate the service history for a possible exchange
Our company is not responsible for any damage that might have occurred as a result of a manufacturer defectIf Ms*** still needs assistance with filing a claim, we recommend that she contact the manufacturer directly
We appreciate having the opportunity to answer the complaint
Sincerely,
James TM***
%

I ordered a Whirlpool fridge from HH GreggI was told they would call minutes before they arrivedThey never called
Eventually they installed the fridgeWhen they left, I opened the door and it rolled several inches forwardI called Whirlpool and they said it was a problem only the installers could fixI called HH Gregg and was told I would have to wait TWO days before they could send someone out to fix itI explained how it was dangerous to have a rolling fridge and they seemed unconcerned
I will NEVER do business with them againIf I had checked their Revdex.com rating before I went shopping for a fridge, I would never have gone to their store
I tried to submit a complaint to their website and their forms are not working