HH Gregg Appliances

July 14, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. Richardson:I have received your letter regarding [redacted]’s concerns about his television.I...

apologize for any inconvenience Mr. [redacted] experienced. It is our understanding that the service plan administrator authorized a store credit for the replacement of the television. A representative should contact him in the next 5-10 business days.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

October 25, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her repair.I...

apologize for any frustration Ms. [redacted] is experiencing with the refrigerator. We regret that we are unable to authorize a return or an exchange.We contacted the service plan administrator and were informed that they did not have a record of an issue with the model number. It is our understanding they are contacting the service provider for more information. Ms. [redacted] may be eligible for food loss reimbursement under the coverage of her service plan. If she has any questions or she still needs assistance, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

I had an absolutely awful experience with hhgregg; I never received the TV I ordered, though they were happy to collect the $1200 for it.
I took advantage of Black Friday sales and placed an order with hhgregg on 11/25/16. The item, a 60" TV, was listed on their website as "in stock". On 11/29/16 I received an email titled "backorder purchase" which informed me that the TV was on backorder with no known shipping date. On 12/4/16 I emailed hhgregg customer service inquiring about the status of the backorder; on 12/17/16 I received a reply which stated "can take up to 4 weeks to be back in our inventory". THIRTEEN DAYS to reply to an email.
Trying to call hhgregg customer service is an exercise in frustration. I called the first time, on or about 12/6, waited THIRTY FIVE minutes on hold only to learn that the item is "on order". I allowed the backorder to continue until 12/18/16 when I had enough. I waited 26 minutes on hold, spoke with a rep briefly who, after another 10 minutes on hold, informed me that they cancelled the order for me and that "my money would be credited within 3 to 10 business days".
I'll repost if the money isn't returned within that time frame. I'm fully anticipating the call to my bank to dispute the charge on my Visa.
DON'T ORDER FROM THIS COMPANY.

December 7, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s...

concerns about her order.I apologize for any inconvenience Ms. [redacted] experienced. It is my understanding that the television is currently available for pickup at the store.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Dear Ms. [redacted]:
New Roman", serif; letter-spacing: -0.15pt;">  I have received your letter regarding [redacted]’s concern about the holiday sales. I apologize for any frustration Mr. [redacted] has experienced.   As a company hhgregg reserves the right to cancel or modify due to any error or other appropriate reason, at anytime. At times we do have AD errors with retractions and for this we apologize. Our sale disclaimers qualify what pricing is available for certain products. I regret we are unable to honor Mr. [redacted]’s request to provide Black Friday pricing.   We value our customers and appreciate the opportunity to answer the complaint.   Sincerely,     Z.A. N[redacted] Executive Team

December 12, 2016
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Ms. [redacted] customer service...

issue.
Our records indicate Ms. [redacted] purchase was shipped out on 12/06/16 through FedEx. Based on the tracking information [redacted] Ms. [redacted] received her package on 12/08/16.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

January 9, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (#[redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about her tablets.I...

apologize for any inconvenience Ms. [redacted] experienced. We were unable to locate a record of the purchase to which she referred. The Proscan tablets likely came with a manufacturer’s warranty. If she needs assistance with arranging repair, we recommend that she contact Proscan at (800) 968-9853.We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]

I just bought a electric dryer and the day the was suppose to be deliver, I call to check what time should arrive but I was told they don't have more in stock. They never bother to email or call me. Their customer service is terrible too

March 16, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]
I have received your follow-up letter regarding [redacted] concerns about her range.We regret her continued disappointment. However, we are unable to override manufacturer decisions regarding repair or exchange. The manufacturer may authorize an exchange if they determine that the range is not repairable due to a covered manufacturer’s defect during the warranty period. If she has any questions about the coverage, Samsung can be reached at [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

My first experience ordering appliances from hhGregg has been a nightmare. I ordered $1630 worth of appliances online and tired to use a valid %10 off coupon. It didn't take so I emailed customer service. They stated that " we have adjusted the 10% to your purchase. Once the order is delivered the refund process will begin. The day before the appliances were supposed to be delivered I called to check what the delivery window would be. They stated that they postponed the delivery because two of the items were out of stock. They never tried to notify me of that! I told them to cancel because I was not going to be in town on the new date. They convinced me to take a different set of washer and dryer that was comparable and they could deliver it a day later which I ended up doing. Two days after delivery I emailed customer service (Stephanie) to state that the appliances had been delivered. I heard nothing back. A few days later I called and explained the situation and they said they would take care of it. After another 2 weeks of nothing I called again and was told that they can't apply the 10% after delivery. (What the heck?) I told them I had a email in my hand stating that I had to wait until delivery before they would process the 10% refund. They put me on hold to get a manager and I was promptly disconnected. Wow....NEVER AGAIN! And by the way they are not Revdex.com acredited. I wonder why?

I have received your follow-up letter regarding [redacted]'s concerns about his order. I have endosed a copy of our record of the refund. If he has any questions, our Call Center can be reached at (800) 284-7344. We appreciate having the opportunity to answer Mr. [redacted]'s complaint.
Sincerely,
James T. M[redacted]

February 18, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding[redacted] claim of damage.We regret her continued disappointment. I have shared her comments with the appropriate department heads. If she does not receive a call in a timely manner, our Incident Tracking department can be reached at (317) 816-1523.We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will give this until 10/25/16 to see if I receive the $100 check from them, if not then I will be writing back.
Regards,
[redacted]

September 16, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his...

refrigerator.I apologize for any inconvenience Mr. [redacted] experienced. Our records indicate that the service plan administrator authorized a store credit for the replacement of the refrigerator.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

I have received your recent letter regarding [redacted]l's concerns about his purchase.
12.15pt 0in 0pt">I apologize for any inconvenience Mr. [redacted] experienced. We regret that we are unable to offer the 5% discount because the offer was for purchases made using an hhgregg card. Our records indicate that Mr. [redacted] did not pay for the order using an hhgregg card.
Regarding the rebate offer, it is our understanding that the rebate processing company has received and validated his rebate submission. They have informed us that the rebates may take up to 2-3 months to be sent to customers. If Mr. [redacted] has any questions, the rebate processing company can be reached at (866) 578-0117.
We appreciate having the opportunity to respond to Mr. [redacted]'s complaint.
Sincerely,
James T. M[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.In addition to the store credit already offered to us, we're asking for enough store credit to purchase a 3-year warranty on the next washing machine we buy from HHGregg. My family will have to eat the tax/installation/delivery fees required to purchase from your company, but the only way we come away from this whole experience with a clean taste in our mouths is if HHGregg (or their warranty company) goes the distance and does what is right. We bought five years of protection from you, and when the product you carried in your stores, sold to countless customers, and put your reputation on broke too many times, you cut our service plan off at the knees after only 2.5 years…without refunding a dime of the unused portion of the plan.Please understand that to me and my family, you are one company (you and your warranty company). We don't care who has the authority to do what. Someone needs to step up and make this right. Your previous response is callous, insincere, and unhelpful. 
Awaiting Your Response,
[redacted]

August 5, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. Richardson:I have received your letter regarding [redacted]’s concerns about the order.I...

apologize for any inconvenience Mr. [redacted] experienced. The model he ordered is on backorder through the manufacturer. Our store personnel canceled the order and processed a refund. He should receive it in the next few business days if he has not received it already. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

March 6, 2015Peggy [redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his price match...

request.I apologize for any inconvenience Mr. [redacted]xperienced. We regret that we are unable to honor his request. According to our records, the ipad was purchased in June of 2014. Given the length of time that has passed, we are unable to verify whether the lower price qualified.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I purchased a oven on Nov. 18th, 2016. It was delivered on 11-23, on 11-24 whiler cooking for Thanksgiving, I attempted to open the top oven door and my door shattered glass everywhere. There after I have been insulted by the appliance manager JP, as he identified himself and lied to by the general manager Shawnta Y[redacted]. Every time I call, they put me on hold for extensive long periods to tell me she is on lunch, etc.
I'm 100% totally dissatisfied with my experience with hhgregg in Ford City.