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PNC Bank, N.A. responded to Mr. [redacted] on July 26, 2016, and considers this matter addressed.

JME 3-24-16 PNC Bank, N.A. responded to [redacted] on March 24, 2016, and considers this matter addressed

PNC does not have a signed release from the customer in order to provide the Revdex.com a response
and we will attempt to communicate resolution directly with the customer

PNC Bank, N.A. responded to [redacted] on July 22, 2015, and considers this matter addressed

PNC Bank, N.A. responded to Ms. [redacted] on September 18, 2015, and considers this matter addressed.

JM 3/12/2018  PNC Bank, N.A. responded to ** [redacted] on February 21, 2018 via telephone.  The appropriate level of management was notified of Mr. [redacted]’s concerns regarding the behavior of branch employees and Mr. [redacted] was contacted by management to discuss his concerns on February 23, 2018.

May 13, 2016 PNC Bank, N.A. responded to [redacted] on May 4, May 11 and May 12, 2016, and considers this matter addressed. Thank you,ACB

On Thu, Sep 1, 2016 at 12:07 PM, [redacted]> wrote:Hi [redacted] PNC Bank, N.A. responded to [redacted] on August 30, 2016 and considers this matter addressed. Thank you.   Chris K[redacted]Executive Client...

Relations269-544-3953

PNC Bank, N.A. responded to [redacted] on August 8, 2017, and considers this matter addressed.

12/20/16Dear Ms. [redacted]PNC Bank, N.A. responded to [redacted] on December 20, 2016, and considers this matter addressed.  Sincerely,Andrea M[redacted]Executive Client Relations

PNC Bank, N.A. responded to [redacted] [redacted] on 2/16/16, and considers this matter addressed

PNC Bank, N.A. responded to Mr. [redacted] on December 19, 2017, and considers this matter addressed.

3/24/17 Dear Ms. [redacted]PNC Bank, N.A. responded to [redacted] on March 27, 2017, and considers this matter addressed. Sincerely,Andrea M[redacted]Executive Client Relations.

PNC Bank, N.A. responded to Ms. [redacted] on October 20, 2015, and considers this matter addressed

Good Afternoon,PNC Bank, N.A. responded to Mr. [redacted]  on January 5, 2017 and considers this matter addressed.ThanksLauren R[redacted]Executive Client Relations

April 2, 2018[redacted]Re: Revdex.com Case [redacted]Consumer Financial Protection Bureau Case XXXXXX-XXXXXXXDear Mr. [redacted]:This is in response to your complaint filed on December 2, 2017 with the Revdex.com and February 1,...

2018 with the Consumer Financial Protection Bureau regarding your PNC Bank, National Association (“PNC”), checking account ending XXXX (“Account”). Thank you for taking the time to speak with me on December 5, 2017, regarding your complaint. I appreciate the opportunity to address your concerns.While no specific Account activity was referenced in your complaint, below are the disputes PNC has received from you as of the date of this letter regarding alleged unauthorized transactions that have posted to your Account.On August 5, 2017, PNC received a dispute from you alleging an unauthorized ATM withdrawal transaction in the amount of $230.00 that posted to your Account on August 4, 2017. Upon receipt of this dispute PNC began an investigation into the disputed transaction which included a review of your Account history as well as the location and amount of the transaction in question. Our records confirm that your PNC Bank debit card ending in XXXX was closed on August 5, 2017. On August 11, 2017, based on the results of our investigation, PNC finalized your dispute and final credit in the amount of $230.00 was issued to your Account and written notification of this was mailed to your address of record. In addition, my review of your Account determined that no fees were assessed to your Account related to this transaction.On October 5, 2017, PNC received a dispute from you alleging two (2) unauthorized debit card transactions in the amount of $60.91 and $58.55 from Pittsburgh Supershuttle that both posted to your Account on October 2, 2017. Upon receipt of this dispute PNC began an investigation into the disputed transactions which included a review of your Account history as well as the location and amounts of the transactions in question. Provisional credit in the amount of $119.46 was issued to your Account while we conducted our investigation and written notification of the provisional credit was mailed to you. Our records confirm that your PNC Bank debit card ending in XXXX was closed on October 5, 2017. On December 18, 2017, based on the results of our investigation, PNC finalized your dispute and written notification was mailed advising you of this decision and that the provisional credit that was previously issued to your Account in the amount of $119.46 was made final. In addition, my review of your Account determined that no fees were assessed to your Account related to these transactions.On October 5, 2017, PNC received a dispute from you alleging an unauthorized Pin Point of Sale (“POS”) transaction in the amount of $19.42 from Rite Aid that posted to your Account on October 2, 2017. Upon receipt of this dispute PNC began an investigation into the disputed transaction which included a review of your Account history as well as the location and amount of the transaction in question. Our records confirm that your PNC Bank debit card ending in XXXX was closed on October 5, 2017. On October 11, 2017, based on the results of our investigation, PNC finalized your dispute and final credit in the amount of $19.42 was issued to your Account and written notification of this was mailed to your address of record. In addition, my review of your Account determined that no fees were assessed to your Account related to this transaction.On October 5, 2017, PNC received a dispute from you alleging two (2) unauthorized debit card transactions in the amount of $14.36 from Kaffeehaus and $14.74 from McDonalds that both posted to your Account on October 2, 2017. Upon receipt of this dispute PNC began an investigation into the disputed transactions which included a review of your Account history as well as the locations and amounts of the transactions in question. Provisional credit in the amount of $29.10 was issued to your Account while we conducted our investigation and written notification of the provisional credit was mailed to you. Our records confirm that your PNC Bank debit card ending in XXXX was closed on October 5, 2017. On October 25, 2017, based on the results of our investigation, PNC finalized your dispute and written notification was mailed advising you of this decision and that the provisional credit that was previously issued to your Account in the amount of $29.10 was made final. In addition, my review of your Account determined that no fees were assessed to your Account related to these transactions.On October 30, 2017, PNC received a dispute from you alleging an unauthorized Pin Point of Sale (“POS”) transaction in the amount of $23.52 from Kuhn's Kitchen that posted to your Account on September 5, 2017. Upon receipt of this dispute, PNC began an investigation into the disputed transaction which included a review of your Account history as well as the location and amount of the transaction in question. Our records confirm that your PNC Bank debit card ending in XXXX was closed on October 5, 2017. On November 2, 2017, based on the results of our investigation, PNC finalized your dispute and final credit in the amount of $23.52 was issued to your Account and written notification of this was mailed to your address of record. In addition, my review of your Account determined that no fees were assessed to your Account related to this transaction.On November 14, 2017, PNC received a dispute from you alleging an unauthorized debit card transaction in the amount of $52.79 from Olive Garden that posted to your Account on September 5, 2017. Upon receipt of this dispute, PNC began an investigation into the disputed transaction which included a review of your Account history as well as the location and amount of the transaction in question. Provisional credit in the amount of $52.79 was issued to your Account while we conducted our investigation and written notification of the provisional credit was mailed to you. Our records confirm that your PNC Bank debit card ending in XXXX was closed on October 5, 2017. On December 18, 2017, based on the results of our investigation, PNC finalized your dispute and written notification was mailed advising you of this decision and that the provisional credit that was previously issued to your Account in the amount of $52.79 was made final. In addition, my review of your Account determined that no fees were assessed to your Account related to these transactions.On November 14, 2017, PNC received a dispute from you alleging an error related to an ATM withdrawal transaction in the amount of $403.00 that posted to your Account on November 1, 2017. The information provided in the dispute indicated that the funds were not received from the non-PNC ATM. Upon receipt of this dispute, PNC began an investigation into the disputed transaction. Provisional credit in the amount of $403.00 was issued to your Account while we conducted our investigation and written notification of this provisional credit was mailed to you. PNC initiated a chargeback request through the Star Station Network to the ATM owner. Subsequently, the ATM owner provided documentation stating that this transaction was valid and there were no errors or faults that occurred during the processing of your transaction. As a result, on November 28, 2017, PNC denied your dispute and written notification of this decision was mailed advising you that the provisional credit in the amount of $403.00 that was previously issued to your Account would be reversed in five (5) business days from the date of the letter. On December 5, 2017, the provisional credit was reversed from your Account.On November 21 and 24, 2017, PNC received several disputes from you alleging eleven (11) unauthorized ATM withdrawal transactions totaling $1,377.00 that posted to your Account between November 1 and 20, 2017 and five (5) Pin Point of Sale (“POS”) transactions totaling $133.60 that posted to your Account between November 6 and 17, 2017. Upon receipt of these disputes, PNC began an investigation into the disputed transactions which included a review of your Account history as well as the locations and amounts of the transactions in question. In addition, ATM film was also reviewed. Our records confirm that your PNC Bank debit card ending in XXXX was closed on November 21, 2017. During our investigation of your disputes, PNC noted a prior ATM transaction that was not disputed which was made by the same individual that conducted one of the disputed transactions. As a result, on November 28, 2017, PNC denied your disputes and written notification of this decision was mailed to you.On November 30, 2017, PNC received a dispute from you alleging two (2) unauthorized ATM withdrawal transactions in the amount of $403.00 and $103.00 that both posted to your Account on November 20, 2017. Upon receipt of this dispute, PNC began an investigation into the disputed transactions which included a review of your Account history as well as the location and amounts of the transactions in question. Our records confirm that your PNC Bank debit card ending in XXXX was closed on November 21, 2017. On December 6, 2017, based on the results of our investigation, PNC finalized your dispute and final credit in the amount of $506.00 was issued to your Account and written notification of this was mailed to your address of record. In addition, my review of your Account determined that no fees were assessed to your Account related to this transaction.As disclosed in the Closing your Account section of our Account Agreement for Personal Checking, Savings, and Money Market Accounts (“Account Agreement”), which you received at the time of Account opening, “You or the Bank can close your Account at any time by providing written notice. We are not required to close the Account at your request until all known authorized or outstanding items (including checks, ATM, point-of-sale, ACH and other electronic transactions) have been paid from your Account and any outstanding disputes (including but not limited to disputes regarding electronic transfers, ACH transactions or other unresolved internal research requests/disputes concerning the Account) have been resolved. We will not reopen a closed Account except as necessary to resolve any outstanding disputes.According to our records, your Account closed on February 6, 2018. As of the date of this letter the balance owing on your Account is $112.55. If you would like to make payment arrangements, please contact PNC's Recovery Department at [redacted].Thank you for allowing me to clarify PNC's position. If you have additional questions or concerns, I may be reached at [redacted], extension XXX-XXX-XXXX, Monday through Friday, between the hours of 8:00 a.m. and 5:00 p.m. (ET).Sincerely,Executive Client RelationsPNC Reference Number XXXXXXXXXXXX and XXXXXXXXXXXX

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

PNC Bank, N.A. responded to [redacted]  on 6-11-18 via phone and considers this matter addressed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I did get a respond from PNC. However, the matter hasn’t been resolved. A lady called a few times to see if Mony Network had did anything on my behalf. She did tell me she was closingbtj case with Revdex.com but would keep an open case with PNC. Today is May 21, 2018 and Istill haven’t received my $887.00. PNC isn’t moving nor is Money New work sending them a dispute because they feel like it’s on PNC due to  He fact that the transaction wasn’t completed and The PNC ATM didn’t properly disperse my money back out of the machine and stopped working. PNCcis saying they understand the machine malfunction but need Money Network to send a Dispute first in order to give me back my $887. I’m not sure if I should be filling a complaint against Money Network for not cooperating with PNC!!! I don’t understand why it has taken so long to handle this issue. PNC has spoken with many Supervisor which has verbally given them them information they need but still will not move forward with the dispute. I understand there are procedures that should be followed but I need to know what she NEXT STEP when the procedure you have in place fails. It’s almost June 1, 2018 and O feel like I haven’t gotten anywhere with receiving my money back.... I am concerned and overwhelmed. However, I still need my $887.00......