Home Satellite

February 2, 2016 “PNC Bank, N.Aresponded to *** *** on February 2, 2016, and considers this matter addressed” Thank you,CJ

PNC Bank, N.Aresponded to *** * *** on September 25, 2017, and considers this matter addressed

From: *** ***>Date: Mon, Jan 4, at 4:PMSubject: Re: You have a new message from the Revdex.com serving Western Pennsylvania regarding complaint #***.To: [email protected] has reached out to me and have provided a refund.I consider the matter
over.I appreciate your help.*** ***

12-7-- JLH - Issue resolved directly with client

PNC Bank, N.Aresponded to Ms*** *** on December 1, 2015, and considers this matter
addressed

PNC Bank, N.Aresponded to *** *** on October 3, 2016 , and considers this matter addressed

March 2, 2018*** ***
*** *** *** ***
*** ** ***RE: Revdex.com Case ***Dear Mr***:This is in response to your complaint filed on December 21, 2017, with the Revdex.com regarding your PNC Bank, National Association (“PNC”), Spend account ending in XXXX (the “Account”), which is part of your PNC Virtual Wallet with Performance SpendThank you for taking the time to speak with me on December 27, 2017, and on several follcalls regarding your complaintI appreciate the opportunity to address your concerns.In your complaint, you stated that on November 29, 2017, you utilized the Bill Pay feature in PNC Online Banking and authorized payment from the Account in the form of a check payable to Louviers in the amount of $X,XXX.XX (the “Check”), which was cashed on December 11, You stated that you discovered your payment was not received by Louviers due to an error in the address you provided, but rather was negotiated by JP Morgan ChaseYou claimed that you requested that a dispute be filed but a dispute was not filed and feel that PNC is not taking this matter seriouslyYou have requested an explanation for why the return of your funds has not been expedited, and how a check can be deposited into an account for the wrong payeeFinally, you requested that your money be returned.Our records reflect that the Check, or check number XXXX, cleared your Account on December 11, Further, our records indicate that on December and December 19, 2017, the item was disputedOur research indicates there was a misunderstanding in the type of dispute that needed to be entered for this situationOn December 22, 2017, the dispute was corrected to reflect a claim to recover this check.On December 26, 2017, PNC filed a claim for the Check with the deposit bank, JP Morgan ChasePNC has confirmed that Chase has received all of the information they have requested to complete their review and we continue to request updates from Chase on this matter.As of the date of this letter, the claim remains pending with JP Morgan ChaseWe will notify you once the claim has been resolvedWe regret the inconvenience you are experiencing; however, PNC cannot finalize any resolution of this matter without JP Morgan Chase’s responsePNC recommends contacting JP Morgan Chase regarding their research into this matter.Please accept our apologies that your original disputes were not processed correctlyYour feedback has been shared with the appropriate levels of management for further review.Thank you for allowing me to clarify PNC’s position in this matterIf you have any questions or additional concerns, please call me directly at XXX-XXX-XXXXI am available Monday through Friday from 8:AM to 4:PM, Eastern Standard Time.Sincerely,XXXXXXXX XXXXX Executive Client RelationsPNC Reference Number XXXXXXXXXXXX

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

On Fri, Oct 14, at 2:PM, *** *** * ***> wrote:*** PNC Bank, N.Aresponded to *** *** on October 14, and considers this matter addressed. Thank you! Chris K***Executive Client Relations

I have read the laws on having PMI insurance droppedThe laws at the time of the loan are what applyIt states mortgage companies are required to drop PMI insurance after the loan had
reached 78% of the original appraised value at the time of the loadNow I am well under half of the loan value and they still will not drop the PMII will only be satisfied when this is taken off my loan and I an credited all the money paid to PMI after my loan to value was below 78% Thank You James Clanin

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

On Wed, Jan 18, at 8:AM, *** *** * ***> wrote:Good Morning *** Please update Ms***’s case to reflect the following: PNC Bank, N.Aresponded to Ms*** in writing on January 18, 2017, and considers this matter addressed. Thank you,Ann Ann
* ***Assistant Vice President Client Relations ManagerExecutive Client Relations

PNC does not have a signed release from the customer in order to provide the Revdex.com a responseWe will attempt to communicate resolution directly with the customer- *** 5/17/

PNC Bank, N.Aresponded to *** *** on September 15, 2017, and considers this matter addressed

Please see the enclosed Signed Release Form

9-9-JME PNC Bank, N.Aresponded to *** *** on September 7, 2016, and consider this matter addressed

PNC Bank, N.Aresponded to *** *** on August 29, and considers this matter addressed.Thank you,Melissa G***Executive Client Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.You are correct in stating that I opened the checking account in 2015; what you are failing to acknowledge is that Money Market that was opened at the same time to avoid any penalties that had over $40,at the time we were charged. We were told by the East Brunswick branch that keeping the money market account would avoid incurring any fees. I would like to know why, after so many years of having the account, is it suddenly an issue that we have started incurring fees. Why was my mother told to open a credit card to avoid future penalties? Why was I told that changes were made to the account, but no one could explain them to me without the presence of my mother who is a joint account holder? Why was she then able to change the address on the accounts without my presence? I did receive your call, and returned your call each time, but was still unable to speak with you. The customer service we have received has been terrible and we have been given different stories at every turn. This has been a terrible experience.
Regards,
*** ***-***

PNC responded to *** *** on and considers that matter resolved. Thank you. BNB