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PNC Bank, N.Aresponded to *** * *** on September 25, 2017, and considers this matter addressed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. Like I
originally statedI was DUPPED into signing something that was explained as ONLY BEING NAMED because of my name on the deed...which I offered to reverse! I was never part of the HARP refinance, nor should I have been!! I had no reason nor credit to have been part of this with someone who was only by boyfriend at the time! For your reference, details of the offer I reviewed appear attached! This should be illegal if it isn't already, and certainly not protecting MY consumer rights.
Regards,
*** ***

12-7-- JLH - Issue resolved directly with client

PNC Bank, N.Aresponded to *** *** on September 12, 2016, and considers this matter addressed

PNC Bank, N.Aresponded to *** *** on August 29, and considers this matter addressed.Thank you,Melissa G***Executive Client Relations

PNC Bank, N.Aresponded to *** *** on December 14, 2015, and considers this matter
addressed

Please see the enclosed Signed Release Form

March 2, 2018*** ***
*** *** *** ***
*** ** ***RE: Revdex.com Case ***Dear Mr***:This is in response to your complaint filed on December 21, 2017, with the Revdex.com regarding your PNC Bank, National Association (“PNC”), Spend account ending in XXXX (the “Account”), which is part of your PNC Virtual Wallet with Performance SpendThank you for taking the time to speak with me on December 27, 2017, and on several follcalls regarding your complaintI appreciate the opportunity to address your concerns.In your complaint, you stated that on November 29, 2017, you utilized the Bill Pay feature in PNC Online Banking and authorized payment from the Account in the form of a check payable to Louviers in the amount of $X,XXX.XX (the “Check”), which was cashed on December 11, You stated that you discovered your payment was not received by Louviers due to an error in the address you provided, but rather was negotiated by JP Morgan ChaseYou claimed that you requested that a dispute be filed but a dispute was not filed and feel that PNC is not taking this matter seriouslyYou have requested an explanation for why the return of your funds has not been expedited, and how a check can be deposited into an account for the wrong payeeFinally, you requested that your money be returned.Our records reflect that the Check, or check number XXXX, cleared your Account on December 11, Further, our records indicate that on December and December 19, 2017, the item was disputedOur research indicates there was a misunderstanding in the type of dispute that needed to be entered for this situationOn December 22, 2017, the dispute was corrected to reflect a claim to recover this check.On December 26, 2017, PNC filed a claim for the Check with the deposit bank, JP Morgan ChasePNC has confirmed that Chase has received all of the information they have requested to complete their review and we continue to request updates from Chase on this matter.As of the date of this letter, the claim remains pending with JP Morgan ChaseWe will notify you once the claim has been resolvedWe regret the inconvenience you are experiencing; however, PNC cannot finalize any resolution of this matter without JP Morgan Chase’s responsePNC recommends contacting JP Morgan Chase regarding their research into this matter.Please accept our apologies that your original disputes were not processed correctlyYour feedback has been shared with the appropriate levels of management for further review.Thank you for allowing me to clarify PNC’s position in this matterIf you have any questions or additional concerns, please call me directly at XXX-XXX-XXXXI am available Monday through Friday from 8:AM to 4:PM, Eastern Standard Time.Sincerely,XXXXXXXX XXXXX Executive Client RelationsPNC Reference Number XXXXXXXXXXXX

PNC Bank, N.Aresponded to *** *** on October 3, 2016 , and considers this matter addressed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.You are correct in stating that I opened the checking account in 2015; what you are failing to acknowledge is that Money Market that was opened at the same time to avoid any penalties that had over $40,at the time we were charged. We were told by the East Brunswick branch that keeping the money market account would avoid incurring any fees. I would like to know why, after so many years of having the account, is it suddenly an issue that we have started incurring fees. Why was my mother told to open a credit card to avoid future penalties? Why was I told that changes were made to the account, but no one could explain them to me without the presence of my mother who is a joint account holder? Why was she then able to change the address on the accounts without my presence? I did receive your call, and returned your call each time, but was still unable to speak with you. The customer service we have received has been terrible and we have been given different stories at every turn. This has been a terrible experience.
Regards,
*** ***-***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear incorrect.The reaponse was extremely late in a timely manner and onky partially correct I was run around in circles I spoke to EWS and they advised there was nothing found on my record warranting a denial There obviously is a system glitch I was told based on this to call PNC and request an override of the denial I did exactly that and went back and forth for weeks making no ground Nobody knew what was going on and kept blaming the other party A conplete lack of knowledge on policy and procedure Why was I given an override option if it doesn’t existIf PNC does not wish to have my business then I will not bank thereHowever, my wife has her accounts there and it would make my life easier to bank thereI still would like to open the account but I doubt I am going to get anywhere based on my prior experience Can you please explin why EWS tells me there was no reason for denial but PNC tells me EWS told them my score was low and to deny me? Makes no sense at all I want whatever issue between the two companies resolved ASAP to not scorn my banking reputation in an unwarranted manner Thank you.
Regards,
*** ***

May 24, 2018*** * *** *** *** ***
*** ** ***
REF: Revdex.com complaint ID ***Dear Ms***,This letter is in response to your recent inquiry filed with the Revdex.com and received by PNC Bank, National Association ("PNC"), regarding your experience in applying for
a cosigner releasePNC is the lender on four (4) Undergraduate Alternative Loan Program ("UALP") loans that you cosigned for *** ***The loans are serviced by *** *** *** ("***").Your concern, as we understand it, is that you feel you were not fully notified by *** of the requirements to release the cosigner from the loansYou are also concerned about how long it took for you to be notified of the decision.On 11/3/*** contacted *** and inquired about the cosigner release optionThe *** representative explained that there must be consecutive on-time payments to apply for a cosigner releaseThe representative reviewed your account and confirmed out of the required consecutive on-time payments were made for one of your four loansOne more payment was needed before you could submit an application to request to have the cosigner released from that loan.During a call on 11/29/*** requested that the cosigner be released for the loan discussed on the prior callThe loan was reviewed and *** sent *** a notification on 12/7/that explained she may be eligible to apply for a cosigner releaseThe notice referenced the consecutive on-time payment requirement and that there may be different eligibility criteria for loans based on your lenderYou contacted *** on 12/18/to inquire about the cosigner release benefitThe representative mentioned the Cosigner Release Benefit letter sent to *** on 12/7/17.Although you and *** were informed of the consecutive on-time payment requirement that is needed to apply for the cosigner release*** representatives could have better explained during the phone conversations the additional requirements considered with the application for release, including credit and income verificationThis information is disclosed on our website as well as on the cosigner release application form that must be completed in order to release a cosignerWe apologize that information was not better explained to you when you contacted *** initiallyPlease note this has been addressed with the *** representatives.On 1/8/you called *** and requested to be released on the loan; however, you were advised that only the borrower could request and apply for the releaseOn that same day *** called in to request the application to release her cosigner and *** mailed the application to her.You state that the application was submitted on 12/17/17; however, the signature date on the application is 1/22/and the fax transmission displays a sent date of 1/23/As a result of a system issue, the fax was not received by PNC until 4/11/Upon receipt and review of the application, it was determined that you did not qualify at this time for the cosigner release benefitOur PNC representative reached out to you to apologize for the length of time it took for you to receive a response on your request and discussed with you the reason for the denialA copy of the notification is enclosed.I would like to extend my apologies regarding the incomplete information that you had been provided initially regarding the cosigner release requirements and the delay with processing your application to release the cosigner.If you have questions or concerns regarding this response, please email me at *** or call 412-762-I am available Monday through Friday from 8:a.mto 5:p.mFor questions regarding your account, please contact *** at ***Loan representatives are available Monday through Friday from 7:a.mto 9:p.m., ET.Sincerely,Rome W***PNC Client Solution Specialist

PNC does not have a signed release from the customer in order to provide the Revdex.com a responseWe will attempt to communicate resolution directly with the customer- *** 5/17/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

PNC Bank, N.Aresponded to *** *** on March 7, 2018 via phone and considers this matter addressed

9-9-JME PNC Bank, N.Aresponded to *** *** on September 7, 2016, and consider this matter addressed

I have read the laws on having PMI insurance droppedThe laws at the time of the loan are what applyIt states mortgage companies are required to drop PMI insurance after the loan had
reached 78% of the original appraised value at the time of the loadNow I am well under half of the loan value and they still will not drop the PMII will only be satisfied when this is taken off my loan and I an credited all the money paid to PMI after my loan to value was below 78% Thank You James Clanin

On Wed, Jan 18, at 8:AM, *** *** * ***> wrote:Good Morning *** Please update Ms***’s case to reflect the following: PNC Bank, N.Aresponded to Ms*** in writing on January 18, 2017, and considers this matter addressed. Thank you,Ann Ann
* ***Assistant Vice President Client Relations ManagerExecutive Client Relations

JME 11-30-PNC Bank, N.Aresponded to *** *** on November 30, 2015, and considers this matter
addressed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have
determined that the statements are not true. For your reference, details of the offer I reviewed appear below
I was NOT contacted by PNC at all regarding the complaint to the Revdex.comNot on the date they state or any other dateThe issue is NOT resolved
Regards,
*** ***