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PNC Bank, N.A. responded to Mr. [redacted] on May 3, 2018, and considers the matter addressed.

PNC Bank, N.A. responded to [redacted] on October 26, 2017, and considers this matter addressed.

PNC Bank, N.A. responded to Mr. [redacted] on July 21, 2017, and considers this matter addressed.

PNC Bank, N.Aresponded to? *** ***? on October 3, 2016, and considers this matter addressed

Good Afternoon PNC Bank, N.A. responded to [redacted] on June 13, 2017 and considers this matter addressed. Lauren R[redacted]Executive Client Relations

August 14, 2014Dear Ms. [redacted],PNC Bank, N.A. responded to Ms. [redacted] on August 14, 2015 and considers this matter addressed.Sincerely,Lisa M[redacted]OfficerExecutive Client Relations

We did not have insurance from February to May.  NOW we know that our insurance was dropped in February, but we were UNAWARE until May that we were not covered.  Apparently, we had mail in...

IL which was not forwarded to our present address in WA.  PNC continued to charge us the same mortgage amount in February, March, and April, which included the insurance, so we naturally assumed that we were still covered.   The fact remains that PNC did not inform us until May 19th that we were being charged a certain (exorbitant) amount.  If we had received that May letter in February, we would have immediately acted upon it, as we indeed did upon its reception in May.  We are amazed and extremely disappointed that PNC will not accept at least some of the responsibility of the mix-up, and reimburse us at least a good part of the huge amount of money we were forced to pay. Dave & Hilda Kernc

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

PNC Bank, N.A. responded to [redacted] on September 13, 2016, and considers this matter addressed.

PNC Bank, N.A. responded to [redacted] on September 26, 2017, and considers this matter addressed.

On Tue, Jul 19, 2016 at 2:01 PM,  wrote:Dear Ms. [redacted] PNC Bank, N.A. responded to [redacted] on July 19, 2016, and considers this matter addressed. Sincerely, Lisa M[redacted] Client Relations Manager Executive Client Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

PNC Bank, N.A. responded to [redacted] on November 25, 2016, and considers this matter addressed

PNC Bank, N.A. responded to Mr. [redacted] on April 21, 2016 and considers this matter addressed.Melissa G[redacted]Executive Client Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Frankly, PNC Bank is not being honest with you.  They sent me a letter dated 10/30/17 in an envelope postmarked 11/3/17.  I have attached a copy of their letter for your review.  They argue that I signed a contract to pay for the car, but they refuse to acknowledge that the contract I signed for the GAP policy states that they will pay for the vehicle as of the date of the incident.  They didn't comply with the request  that was made for the payoff amount due as of the date of the accident because that's not their standard practice.My contention is that both agreements I signed were equally important, as the purpose of the GAP policy was to make sure they were paid off.  The GAP policy paid them exactly what they asked for.  I have copies of this at home.  Had they bothered to ask a question as to why I wanted the payoff as of the date of the accident, instead of assuming their "standard practice" was correct, this would have never happened.  It is their own fault they didn't get more money because they didn't follow the instructions of the GAP policy.I made payments to them after the accident in good faith that my payments would be returned once they received the money from the GAP policy.  Their "standard practice" is flawed and is the cause of this.
Regards,
[redacted]

Please see the enclosed signed Financial Release Form.

January 18, 2017? “PNC Bank, N.Aresponded to? *** ***? on January 18, 2017, and considers this matter addressed”? Thank you, CJ

PNC Bank responded to the customer on 7-7-2017 and considers the matter addressed.

Good Afternoon PNC Bank, N.A. responded to Ms. [redacted] on February 19, 2016 and considers this matter addressed. ThanksLauren R[redacted]Executive Client Relations

PNC Bank, N.A. responded to [redacted] on January 23, 2017, and considers this matter addressed.