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August 14, 2014Dear Ms. [redacted],PNC Bank, N.A. responded to Ms. [redacted] on August 14, 2015 and considers this matter addressed.Sincerely,Lisa M[redacted]OfficerExecutive Client Relations

PNC Bank, N.A. responded to [redacted] on November 25, 2016, and considers this matter addressed

PNC Bank, N.A. responded to [redacted] on September 13, 2016, and considers this matter addressed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Frankly, PNC Bank is not being honest with you.  They sent me a letter dated 10/30/17 in an envelope postmarked 11/3/17.  I have attached a copy of their letter for your review.  They argue that I signed a contract to pay for the car, but they refuse to acknowledge that the contract I signed for the GAP policy states that they will pay for the vehicle as of the date of the incident.  They didn't comply with the request  that was made for the payoff amount due as of the date of the accident because that's not their standard practice.My contention is that both agreements I signed were equally important, as the purpose of the GAP policy was to make sure they were paid off.  The GAP policy paid them exactly what they asked for.  I have copies of this at home.  Had they bothered to ask a question as to why I wanted the payoff as of the date of the accident, instead of assuming their "standard practice" was correct, this would have never happened.  It is their own fault they didn't get more money because they didn't follow the instructions of the GAP policy.I made payments to them after the accident in good faith that my payments would be returned once they received the money from the GAP policy.  Their "standard practice" is flawed and is the cause of this.
Regards,
[redacted]

Revdex.com:
I am not satisfied at allI did receive a call and he dismissed everything I had to sayHe was also rude and thecmwtter has not been addressedI will be filing a
complaint with The federal trade commission and contacting media outletsPNC is not notifying customers of they're policy changes and stealing money and that is wrong
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
? Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

PNC Bank, N.A. responded to [redacted] on 4-18-17, and considers this matter addressed

PNC Bank, N.A. Responded [redacted] on May 23, 2016, and considers this matter addressed

PNC Bank, N.A. responded to the [redacted] on November 10, 2016 and considers this matter addressed.

From: [redacted]Date: Fri, Sep 23, 2016 at 7:10 PMSubject: You have a new message from the Revdex.com serving Western Pennsylvania regarding complaint #[redacted]To: [redacted]PNC has refunded the NSF charges in full.Thanks

PNC Bank, N.A. responded to [redacted] on July 17, 2017, and considers this matter addressed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have not heard back from them in this matter.  I returned there phone calls but no further response from them.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The employee of [redacted] called me and cussed me out for pressuring this complaint. I am still deciding if I want to file a police report for that incident.when PNC gave [redacted] Poll my name, phone number, what bank I went into to make a transaction and the time of the transaction they gave them private banking information. None of that information is public.PNC only listened to the phone conversation after [redacted] called me and said the questions they were asking me were proprietary and they would not let PNC listen to the conversation and a PNC customer service rep called me and said [redacted] was refusing to let them listen to the call. It took 2 weeks and multiple phone calls to get anywhere with PNC.they should have NOT sold my banking information to [redacted] or anyone. The public needs to know what they are doing and BEWARE of their practices in this regard.
Regards,
[redacted]

October 18, 2017[redacted]RE: Revdex.com of Western Pennsylvania  - Complaint Number [redacted]Dear Mr. [redacted]:This is in response to your complaint filed on August 10, 2017, with the Revdex.com regarding the...

monthly service charge assessed to your PNC Bank, National Association (“PNC”), Virtual Wallet Spend Account ending in XXXX (the “Account”).  Thank you for taking the time to speak with me on August 15, 2017, regarding your complaint.  I appreciate the opportunity to address your concerns.In your complaint and during our conversation you stated that it was never communicated to you that changes were being made to the Virtual Wallet and that you did not want your Account closed.  You further stated that our Chat representative closed your Account against your wishes and was very rude during your interaction.  You are requesting a refund of the fees.  As disclosed in PNC’s Virtual Wallet Fine Print (“Account Agreement”), we will update this Agreement and the Virtual Wallet Features and Fees from time to time.  We may change fees and charges, and we have the right to convert your account from one product to another.  We will inform you of any amendment(1) by mailing notice of the amendment and the amendment itself, in paper form, to the address on file for your statement; or (2) if you have opted to receive online statements in electronic form, by posting the notice of the amendment and the amendment itself on PNC’s secure Online Banking web site.  For more information, please see the “Amendments” section of the Account Agreement.  I have enclosed an additional copy of the Account Agreement for your review.At the time you opened your Virtual Wallet account and prior to June 1, 2017, the $7.00 monthly service charge (listed on your statement as Calculated Service Charge) for the Virtual Wallet product was waived if any of the following requirements were met:• $500 combined average monthly balance in your Spend and/or Reserve Accounts.• $500 in qualifying* monthly direct deposits to your Spend account during the statement period.• Use only ATM, online banking, mobile banking or other self-serve electronic methods to make withdrawals and deposits (i.e., the self-service waiver).• Provide proof of active enrollment in a qualifying educational institutionPNC notified customers of the removal of the self-service waiver option beginning in December 2016 via statement message as well as additional touch points and communications between March and June 2017.  Removing the self-service waiver on Virtual Wallet helps create more consistency and simplicity to our product set.  We apologize for any inconvenience this matter has caused you.  I have enclosed a copy of your statement dated December 9, 2016, for your reference. My review of your Account history indicates that three (3) $7.00 monthly service charges were assessed appropriately on June 9, July 12 and August 9, 2017, when none of the other available methods to have the fee waived were met.  It is PNC’s practice to refund any fee assessed as the result of a bank error, which did not occur in this instance.  PNC is sympathetic to your concerns.  Since you have closed your Account effective August 10, 2017, as a courtesy PNC mailed a Cashier’s check in the amount of $21.00 to your address of record.PNC takes allegations of employee wrongdoing seriously; therefore, we researched your assertion regarding your interaction with a representative via online chat.  Our review of the chat transcript determined that you instructed the representative to close your Account.  Additionally, there was no evidence to support your allegation that the representative was rude or disrespectful during this interaction.  Thank you for allowing me to clarify PNC’s position in this matter and for your feedback.  If you have any further questions regarding this issue, please feel free to contact me directly at [redacted].  I am available Monday through Friday from 8:00 am to 4:45 pm, Eastern Time.Sincerely,Stephanie B[redacted]Executive Client RelationsEnclosuresPNC Reference Number XXXXXXXXXXXX

PNC Bank, N.A. responded to [redacted] on October 2, 2017, and considers this matter addressed

To Whom It May Concern:PNC Bank, N.A. responded to [redacted] on June 16, 2016, and considers this matter addressed.Sincerely, Andrea C[redacted]Bank OfficerExecutive Client Relations

PNC Bank, N.A. responded to [redacted] on November 16, 2015, and considers this matter
addressed.

On Wed, Dec 7, 2016 at 11:20 AM, [redacted]> wrote:[redacted] Good morning.  I just wanted to send you an update on this issue.  PNC Bank, N.A. responded to [redacted] on October 27 and November 23, 2016, and considers this matter...

addressed. Thank you, Aaron B[redacted] Executive Client Relations Lead Representative

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the...

offer I reviewed appear below.
all the company did was send me a letter saying that they are looking into it.  They haven't stopped the pmi which by law they should have.  I do not have a refund for the payments that they received after the pmi should have stopped.  I do not have a new loan payment amount or booklet yet.  So they have done nothing yet.  Nothing has been resolved.
Regards,
[redacted]

On January 30, 2018, PNC refunded fourteen (14) $7.00 continuous overdraft fees. During our conversation on January 30. 2018,  the customer confirmed their satisfaction with the response.