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I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I...

reviewed appear below.
Regards,
[redacted]A PNC representative did contact me. But she didn't answer my very basic questions. I was told by various PNC representatives that the hold on my account would only be for 24 hours to resolve the issue, but my account was frozen for clear over a solid week of business days. The PNC rep that I spoke with  mailed me many many many pages of PNC rules and regulations to back up their actions, however, because of there being so many pages, many of which were not relevant AT ALL to my situation, I had a very hard time sorting through them to make sense of anything that was supposed to back up PNC's decision to freeze my account for over 7 business days. At this point, I feel like the safest option is to switch my money to a different bank because I cannot afford for PNC to randomly freeze my account again without explanation. I feel more dissatisfied with PNC as a business now than even while my account was frozen due to the representative belittling what their neglegence and inefficiency cost me.

PNC Bank, N.A. responded to [redacted] on August 18, 2017 , and considers this matter addressed.

PNC responded to [redacted] on December 10, 2015 and she considers the matter addressed.  Thank you.Melissa G[redacted]Executive Client Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference,...

details of the offer I reviewed appear below.
[redacted]PNC bank said that today 8/9/16  they contacted me ?I have NOT been contacted by PNC bank either by phone or email  I have also checked my junk email folder as wellI have not spoke to or been emailed by PNC bank- they are  not telling the truth..

PNC Bank, N.A. responded to Ms. [redacted] in writing on December 28, 2015,
and considers this matter addressed.

PNC Bank, N.A. responded to [redacted] on August 25, 2015, and considers this matter addressed.

to me I thank you for forwarding my reply but I must correct a major error I made. I said that I was told that there was intentional...

mistreatment toward me when I meant that I was told that there was NO intentional mistreatment towards me. Please forgive me and pass on my apologies and correction.Thank You and God Bless    [redacted]

6/7/17Dear Ms. [redacted]: PNC Bank, N.A. responded to [redacted] on June 7, 2017, and considers this matter addressed.  Sincerely,Andrea M[redacted]Executive Client Relations.

Good Afternoon,PNC Bank, N.A. responded to [redacted] on January 9, 2017 and considers this matter addressed.Lauren R[redacted]Executive Client Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and though I am not satisfied with this response, I will accept it and will not pursue further action at this time.
Regards,
[redacted]

Sine this complaint, I have only spoken with PNC twice.  Once I called PNC to get an update because they were calling at 9AM CST leaving message for me to return their call.  I work from 9-5CST, so this is a really difficult time to arrange to speak with them.  So, I called back and spoke with an Executive Team that outlined my case was still being worked and PNC was waiting on Micheal K[redacted] to respond.  I have been waiting for their EO department to call me back from this day and I have not heard back regarding this dispute from Christmas.  I even went into the branch and no one can provide me with an update..

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your...

reference, details of the offer I reviewed appear below.
I have returned their calls multiple times and the gentlemen that calls is never available. I leave messages telling him my work hours and he still calls during work hours. Once he called just before 5pm and left a message and I called him back at 5:10 and he was not available. So far it's been a game of phone tag. He called me today actually and hasn't returned my call yet.

This is new information concerning the above referenced matter. This complaint is not resolved. The business stated they would respond to me in writing over two weeks ago, and have since been non-responsive to my calls and emails.My complaint against the business is that it failed to comply with its terms and conditions, and honor its contractual obligation. The business charged late and interest fees for payment that was made late as a result of technical issues with its website and app. The business offered to return the interest fees, but not the late fee.In its initial response, the business admitted fault for not returning both fees, and advised that the circumstance was not standard business practice. The business forged my account closed however as a result of its erroneous penalties to my account. I requested that my account be reopened as the businesses mistake and account closure after 5 plus years of business and a large credit limit would negatively affect my credit.Regards,[redacted]

PNC responded to [redacted] on July 17,  2015 and she considers the matter resolved. Thank you.  [redacted]Executive Client Relations

December 7, 2016 PNC Bank, N.A. responded to [redacted] on November 30, 2016, and considers this matter addressed. Thank you, ACB

“PNC Bank, N.A. responded to Mr [redacted] on 6-1-2016, and considers this matter addressed.Deborah S[redacted]Executive Client Relations  Quality Analyst

PNC Bank, N.A. responded to [redacted] on July 5, 2017 and considers this matter addressed.

PNC Bank, N.A. responded to [redacted] on March 14, 2018 via email and considers this matter addressed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

PNC responded to Ms. [redacted] by written response on April 3, 2018, and considers the matter resolved.  Thank you.