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On 6-29-2017, a second dispute was filed and provisional credit applied to customer's account. We provided this information to the customer. Per REG E regulations, there are timeframes for the dispute process. We are monitoring this until the final resolution

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is in response to PNC's letter of June 26, 2017, and recent voice messages concerning my inquiries and complaints to the RevDex.com ("Revdex.com") (copied here). Not only are the facts in the response substantially false, but they do not speak to the fundamental issues involved here, which surround PNC's policies, compliance of those policies, and accountability of same.I made a payment to my account on its due date of May 20, 2017. There were continual issues with PNC's mobile app that day (this has been noted contemporaneously). Because of said issues, the payment was not submitted until after the cutoff time of 7:00 PM on May 20, 2017. The PNC representative I spoke with on that day coached me through making the payment via its website because of the issues with the app. They also confirmed making notation to my account of the issues, and assured that any fees in conjunction with the payment being potentially late would be reversed.On June 5, 2017, I advised the representative of my May 20, 2017 experience, and asked that she review the notes accordingly. Her response was that her supervisor would return the interest to my account, but not the late fee. I replied that if, and only if PNC would not comply with its own policy concerning reversal of late and interest fees as well as the Fair Credit Billing Act (FCBA), I would institute proceedings to close my account.When speaking to Ms. M[redacted] on June 7, 2017, she credited my account the $25.00 late fee, and explained by admission, that what occurred on June 5, 2017 was not standard protocol or PNC's policy. And that PNC does does waive interest and not the late fees, not one or the other. Whether my inquiry to the RevDex.com prompted this response from PNC is unknown. But I was not advised that PNC was returning the late fee as a courtesy, but rather to be in compliance with the bank's own policy, which clearly was not carried out on June 5, 2017.While subjective, I would argue that PNC not complying with FCBA and its own policies would be grounds to forcing my account closed. Further, if my account was closed due to misinformation or miscommunication, I can't imagine why the business has been so difficult to cure this issue and resort to falsities concerning the dispute. If PNC's position remains concerning reopening my account, which was only closed because of its miscommunication, non-compliance and/or misrepresentation of its own policy, I have no choice but to request that the Revdex.com document this matter for public consumption, and escalate this matter to the Federal Trade Commission, State Attorney General, and the three (3) major Credit Bureaus.
Regards,
[redacted]

PNC Bank, N.A. responded to Ms. [redacted] in writing on December 28, 2015,
and considers this matter addressed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference,...

details of the offer I reviewed appear below.
[redacted]PNC bank said that today 8/9/16  they contacted me ?I have NOT been contacted by PNC bank either by phone or email  I have also checked my junk email folder as wellI have not spoke to or been emailed by PNC bank- they are  not telling the truth..

I have reviewed the response made by the business in reference to complaint ID [redacted], and though I am not satisfied with this response, I will accept it and will not pursue further action at this time.
Regards,
[redacted]

PNC responded to [redacted] on December 10, 2015 and she considers the matter addressed.  Thank you.Melissa G[redacted]Executive Client Relations

Sine this complaint, I have only spoken with PNC twice.  Once I called PNC to get an update because they were calling at 9AM CST leaving message for me to return their call.  I work from 9-5CST, so this is a really difficult time to arrange to speak with them.  So, I called back and spoke with an Executive Team that outlined my case was still being worked and PNC was waiting on Micheal K[redacted] to respond.  I have been waiting for their EO department to call me back from this day and I have not heard back regarding this dispute from Christmas.  I even went into the branch and no one can provide me with an update..

PNC Bank, N.A. - Is responding to the customer directly on 01/19/2017 and considers this matter to be addressed.

PNC responded to [redacted] on July 17,  2015 and she considers the matter resolved. Thank you.  [redacted]Executive Client Relations

This is new information concerning the above referenced matter. This complaint is not resolved. The business stated they would respond to me in writing over two weeks ago, and have since been non-responsive to my calls and emails.My complaint against the business is that it failed to comply with its terms and conditions, and honor its contractual obligation. The business charged late and interest fees for payment that was made late as a result of technical issues with its website and app. The business offered to return the interest fees, but not the late fee.In its initial response, the business admitted fault for not returning both fees, and advised that the circumstance was not standard business practice. The business forged my account closed however as a result of its erroneous penalties to my account. I requested that my account be reopened as the businesses mistake and account closure after 5 plus years of business and a large credit limit would negatively affect my credit.Regards,[redacted]

to me I thank you for forwarding my reply but I must correct a major error I made. I said that I was told that there was intentional...

mistreatment toward me when I meant that I was told that there was NO intentional mistreatment towards me. Please forgive me and pass on my apologies and correction.Thank You and God Bless    [redacted]

PNC Bank, N.A. responded to [redacted] on August 18, 2017 , and considers this matter addressed.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I...

reviewed appear below.
Regards,
[redacted]A PNC representative did contact me. But she didn't answer my very basic questions. I was told by various PNC representatives that the hold on my account would only be for 24 hours to resolve the issue, but my account was frozen for clear over a solid week of business days. The PNC rep that I spoke with  mailed me many many many pages of PNC rules and regulations to back up their actions, however, because of there being so many pages, many of which were not relevant AT ALL to my situation, I had a very hard time sorting through them to make sense of anything that was supposed to back up PNC's decision to freeze my account for over 7 business days. At this point, I feel like the safest option is to switch my money to a different bank because I cannot afford for PNC to randomly freeze my account again without explanation. I feel more dissatisfied with PNC as a business now than even while my account was frozen due to the representative belittling what their neglegence and inefficiency cost me.

6/7/17Dear Ms. [redacted]: PNC Bank, N.A. responded to [redacted] on June 7, 2017, and considers this matter addressed.  Sincerely,Andrea M[redacted]Executive Client Relations.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[PNC did indeed try to contact me, and left a message on my phone...but never called back nor accepted my return calls.  On one occasion they again called to say that they were looking into the complaint and there was no reason for me to speak with them other then to provide new information.  Since this exchange I was charged again for a late fee of $35 for overdrawing from my account on the 8th of February.  The problem I have with this is that on the 7th, I had funds in the account, and on the web page from the bank I was informed that on the 8th they would draw an amount that would exceed the amount I had in the bank.  I purposely waited until the next day to deposit funds to see if the bank would again change the account in their favor. Sure enough, on the 8th, the same withdrawal I was warned about posted on the "7th"!!! I was immediately charged a late fee!  This is what I am talking about when I say underhanded.  If the charge posted on the 8th like the account page stated, I would have been able to deposit the funds without a fee.  Since they posted the withdrawal near midnight on the 7th, they could automatically charge me a fee.  They do this on an ongoing basis to thousands of people...look online and you will see forums of people complaining that PNC is unfairly charging late fees and posting withdrawals at near midnight so as to not allow for people to add funds in time!!! It is a legal scam they are putting on the people.  Anyone reading this, stay away from PNC!!!! ]
Regards,
[redacted]

PNC Bank, N.A. responded to [redacted] on July 3, 2017 and considers this matter addressed.

PNC Bank, N.A. responded to Ms. [redacted] on October 20, 2015, and considers this matter addressed

May 13, 2016 PNC Bank, N.A. responded to [redacted] on May 4, May 11 and May 12, 2016, and considers this matter addressed. Thank you,ACB

PNC Bank, N.A. responded to [redacted] on August 8, 2017, and considers this matter addressed.

PNC responded to Ms. [redacted] by written response on April 3, 2018, and considers the matter resolved.  Thank you.