Homeclick

Good Afternoon, This order was shipped months agoI do not see that we were contacted at all regarding this orderI called UPS and they have confirmed this package was delivered to the shipping address on file [redacted] This was delivered on 3/via UPS [redacted] Thank you

We have gone ahead and cancelled this order as of today 1/6/Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meI only accept this condition if I receive a shipping label for BOTH the faucet and the replacement soap dispenser you SUPPOSEDLY sent out to me already I say supposedly because since October you have told me it is in the mail and so far it has not happened I want to make sure this is a FULL REFUND - as the box has been opened and as you know the product is defective b/c you refuse to replace the broken part for almost months nowIn addition, I want to know what the tracking number for that part you sent out so I can wait and send these out together (again, that is IF you sent it on the date you said you did or at all) I have asked several times and you have REFUSED to send me the tracking number I also want to be home when it comes as I always make sure a neighbor grabs things when I'm not home I can't do any of these things if you continue to play games I have already purchased a replacement faucet and have a plumber coming (for the second time) to install itAs soon as he does this I can then return the faucetIt may take a couple of weeks, as I am still waiting to hear back about the tracking number, as I only want to make ONE trip to the post office Finally, I think it is despicable how you do business and rather than erase my comments off your FB page which are all TRUE you should have simply apologized and been honest instead of lying to keep my money and stick me with a broken item and making me go through these lengths to get you to do what is the ONLY RIGHT THING Satisfied with these results? I have no choice when dealing with a dirty company such as yours - I am out money for a plumber b/c you couldn't just replace a part and be honest about your product on line So you made out better in this deal than myself I do hope that you lost a lot of money due to my TRUE comments about my experience with your company I am sure you did That makes me very satisfied! Regards, [redacted]

We apologize but the warranty of a product only covers replacement partsIt does not cover any expense that the customer will incur to install the parts

We apologize however it is the customers responsibility to make sure the merchandise meets state codeWe can accept the return however the order would need to be ship back at the customers expenseWe will split the restock fee to help alleviate some of the cost as a courtesy

Good Afternoon Ms [redacted] , I understand that we originally only authorized the return of the following: 1/of the *** [redacted] Leaning Desk with Shelves in Black1/of the *** [redacted] Leaning Shelf 5-Tier in BlackA return was not originally authorizedfor the second [redacted] due to the fact that we were informed it was broken during assemblySo it was delivered in one piece, but then broke when attempting to put it together.So while we are unable to compensate for the return shipping charges that were incurred, we agree to meet you int he middle and refund you in full for the second [redacted] which you still have, which comes out to an additional refund of $This is in addition to the $we agreed to refund for the items you have returned already.We feel this is fair and please let me know if anything else is needed.Thank you,Spencer FCustomer Service Manager

The replacement is made to order and the manufacturer is currently producing the pieceThe manufacturer as advised the order will ship out first of next weekI have also included a copy of their email belowWe have already given the customer $credit for the delays and would like to offer another $for the troubleI will follow up the first of next week and get the tracking information Hello Jennifer, I have just received confirmation that this order – [redacted] is complete and will ship out first of next week I am very sorry for any delays in information

Good Afternoon, We are sorry about the inconvenience with the firebrickWe have paid for and shipped the firebrick four (4) different timesIt has come damaged all four timesUnfortunately it does not ship well which is why we are unable to ship it again as it will come damaged a fifth timeWe are more than happy to refund $for the inconvenience of having to go through a local dealerBut unfortunately we are unable to ship the brick again, I am sorry Thank you, [redacted]

We have gone ahead and refunded the shipping chargeThank you

We sincerely apologize for the lack of communication and response on this orderWe will look into making the necessary changes to make sure this does not continueThank you again

The order was shipped on 4/via YRC freight, tracking number [redacted] It looks like you were handling this with [redacted] already as of 4/Thank you

Good Morning, We apologize for the inconveneince but can tell you that the replacemetn shipped via [redacted] PRO * [redacted] We are showing this was delivered on 2/Please let us know if anything else is neededThank you,Homeclick

Complaint: [redacted] I am rejecting this response because:The product was defective when I received it, therefore Homeclick has some responsibility to stand by their products Homeclick is passing off a defective product on to the general public and then placing responsibility for it on the manufacturer As you can tell by their impersonal, prefabricated response, Homeclick does not stand by their products and does not care about their customers I have ordered many times through Homeclick, but never will again Bad customer service means loss of customers, something the owners of Homeclick obviously haven't yet learned Next time I will go to my local hardware or plumbing supply store, who are struggling to stay in business while competing against big box stores and internet suppliers who have no relationship with their customers and do not care if they lose one Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory providing that they follow through with thisI still have not received my furniture and have not heard any updates from them Regards, [redacted] ***

The order has shipped our via Federal Express tracking [redacted] We can offer you a 10% credit off of the desk for the inconvenienceThis amount will be credited back to your account todayThank you

We have refunded the customer $for the [redacted] The item was $16.10-$(discount) totaling $Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThanks to Revdex.com.ORG, I finally received my replacement parts yesterdayRevdex.com.ORG did a great job I wish I can say the same to homeclick customer serviceThey are truely the worstTHANK YOU Revdex.com Regards, [redacted] **

Complaint: [redacted] I am rejecting this response because: this complaint has not been resolved The company has contacted me, and I am still waiting on replacements Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] 0, and find that this resolution is satisfactory to me