Homeclick

Review: I purchased a vanity light fixture on 5-27-2014 from Homeclick and have discovered there is a defect. There is six arms each with a bulb on each arm of the fixture and the far left arm bulb continues to burn out. I used the halogen bulbs that came with the fixture and after that I tried LED bulbs and both have burned out. I have tried to communicate with Homeclick three times. Twice via email and once leaving message on phone in a period of two weeks with no response. In my last email I informed them that if I didn't hear from them I would file complaint.Desired Settlement: I have no confidence in the light fixture so I would like a refund.

Business

Response:

We have gone ahead and refunded the customer in full for the light.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: I had ordered a [redacted] shower door and hinges from HomeClick on Sep-2 2014. The order was shipped on Sep 19. The item arrived on Sep 27. I started to install the shower door on Sep 29, when come time to install the hinges I noticed the hinges have missing parts. I contacted them the same day, with all details of the purchase. I was asked to send a picture of the hinges and point out the area of the hinges that have missing parts, which I did immediately. After a reminder they acknowledged the receipt of all information on Sep-30 morning. I asked homeclick to send me those missing parts and they said ok they will get back with me with confirmation number. Its been 14 days since then, I didn't received any phone call or email from homeclick and I have still not received the replacement parts or return authorization number to get the refund process started, but really all I am asking from homeclick is send me those missing parts. I have called homeclick customer service numerous of times, with no results. I called homeclick again this morning Oct 14, the customer service agent told me he will calls me back with shipping confirmation number, I waited all day and sure enough no phone call or email from homeclick customer service.Desired Settlement: Send me the parts that I needed to finish install my shower door. Homeclick customer service needs to do a better job, stand behind their words and do what they say they going to do.

Business

Response:

We sincerely apologize for the delay. The parts were shipped out yesterday via [redacted], [redacted]. Thank you

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. Thanks to Revdex.com.ORG, I finally received my replacement parts yesterday. Revdex.com.ORG did a great job I wish I can say the same to homeclick customer service. They are truely the worst. THANK YOU Revdex.com.

Regards, [redacted]

Purchased a $900 dollar item 11/2015 as of January 2016 item had not shipped and was not available. Customer service kept saying that the item had shipped. Representative was not honest about the process.

Review: 8/25 placed an and order ([redacted]). 8/31 I was charged for entire order. 8/29 received an email that 1 item would ship later then expected - on 9/23. 9/4 called and cancelled that item as it had not been shipped yet and was no longer needed ([redacted]). Received that item ANYWAYS! Requested return RMA, returned item 9/23. They received item on 9/26 @ 12:58 signed by "[redacted]" (could provide proof of delivery). Called on various occasions as to the refund of that item([redacted])(transaction #[redacted]) was assured that the refund would be issued 9/20, found out on 10/3 that they 'were waiting for that vender to issue their refund first. It has been 22 days/15 business days, and I have yet to see that refund for a product that I CANCELED, and never should have been shipped.

There were so many problems with this company 1. failure to successfully cancel an item, 2. SENDING an item that was canceled, 3. delaying my refund. Never mind the emails stating that items shipped were not what arrived (3 different shipments for 5 ordered/1 canceled items) and the lack of follow up and confusion as to my refund. I want to conclude my business with them, already. Never again.Desired Settlement: I would kindly appreciate my refund. Thank you.

Business

Response:

We have refunded the customer $14.49 for the [redacted]. The item was $16.10-$1.61 (discount) totaling $14.49. Thank you

Review: Business explicitly represented that specific item was in stock and would be sent out within 2 days of placing order. I placed order based on that representation. Item was in fact back-ordered and was not available for shipping for 2 weeks. I had to follow up to find this out -- business never informed me that item had not shipped as promised.Desired Settlement: This appears to be a classic bait-and-switch. I have already canceled my order, but I want the company to be prevented from engaging in this unfair business practice in the future.

Business

Response:

We sincerely apologize that the item was back ordered and we did not properly inform you. We have cancelled your order as of 12/7. Thank you

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

This business makes a practice of promising that items are in stock and will be delivered promptly, only to then "discover" that they are actually "special order' or "back ordered." There are dozens of complaints online from other customers that had the exact same experience. This is a classic bait and switch, and, in California, constitutes an unfair business practice for which you could be sued.

Regards,

Review: I placed an order and was charged for an item that the company did not have in stock. One week transpired from the time of order and I was then informed the item would not be available for 2 months, despite the fact that at the time of order I was charged and told the item was in stock and would ship the next day. I immediately called for a cancellation of the order and a refund. 5 days have gone by and I have not received notification of the cancellation nor the full refund of the money. I have called and emailed customer service and nothing has been resolved.Desired Settlement: Full Refund

Business

Response:

We have cancelled this order as of 10/20/14. Thank you

Review: They are refusing to issue me a refund on an item I returned to them.

HomeClick cancelled my first order without even telling me and it was only WHEN I CONTACTED THEM about the correct shipping address and asking about the status of my order, that the cancellation was discovered. Only when I called did they agree to "reinstate" the order. That was over a month after the first order was even supposed to arrive.

- THEN THEY CONTACTED ME TO SAY THE ITEM WAS NO LONGER AVAILABLE IN THE FINISH I WANTED BUT THEY WERE GOING TO SEND A SIMILAR ITEM.

- That item I received in the mail (and then returned) was NOTHING like the item in the picture on the website or what I was promised by email. It was not even close to what it looks like online and the finish was not correct. I was issued a return ID, I also labelled the return package correctly, and I packaged it in the same "secure" packaging that they sent it to me in and I shipped the JVI Designs/2 Light Ambient Lighting Semi Flush item back to them. Now they are saying that they won't issue a refund to me. They owe me $193.60

I have received nothing but a headache EVERY STEP OF THE WAY from this entire process. I am not liable for THEM sending me the wrong item, but they are LIABLE for returning the money they took from me. I have already spent additional money on shipping the item back to them - and ITEM THAT WAS INCORRECT IN THE FIRST PLACE!!!Desired Settlement: I want a refund of the $193.60 they took from me!

Business

Response:

This has already been taken care of.

Review: I ordered the Craftmade Townsend Clear Glass ceiling fan light kit (Order Number [redacted]) from Homeclick.com. I hired an electrician to install it... Discovered it is missing a switch that would make it adaptable as a light fixture for ceiling fan brands OTHER than Craftmade. This is not specified in the product description. When I requested a refund, I received instructions for returning it. However, I don't believe I should have to pay to ship the item back. Their product description failed to mention that the kit is ONLY compatible with Craftmade ceiling fans. Had the item been properly described with this information, I would not have purchased it in the first place and therefore, would not need to return it. I refuse to pay upwards of $40 to ship it back. Homeclick needs to CLEARLY state in the product description that the light fixture only works with Craftmade ceiling fans.Desired Settlement: In addition to refunding my money, I would like Homeclick to pay the cost of return shipping of the item. I would also like to see "ONLY COMPATIBLE WITH CRAFTMADE CEILING FANS" added to the product description so that others don't have to deal with this nonsense. This is simple common sense and good business practice.

Business

Response:

As a courtesy we will send the customer a prepaid label. However the item clearly states it is a CRAFTMADE 3 light kit. No where in this description does it say it is universal. We have never had a problem with this since we opened our business. We apologize for any confusion. Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]0, and find that this resolution is satisfactory to me.

Review: Ordered a toilet, order #[redacted], on 1/14/14 at 12:30 pm. Website says "order before 1 pm for same day shipping".

I emailed them after a few days and received a response that they take 5 days longer for paying with my bank account.

I emailed them again after 5 days, but they were "closing early because of weather".

Today, 1/22/14, I emailed them asking them to cancel the order.

False promises and poor customer service.Desired Settlement: Cancel order, refund money. They shouldn't be in business. Horrible service.

Business

Response:

We apologize that we did not respond to your email. We normally respond back within 24 hours so I can't understand why you didn't receive a response. In the mean time your order was shipped out 1/22 via Federal Express. The tracking information was emailed to you on 1/22. Currently the order is out for delivery today. If you do not want the toilet please go ahead and refuse delivery. Please let me know once you refuse delivery and we will credit your account. Thank you

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Oversized item (furniture) was left at my front door by carrier. Item was too large for me to handle and it took several days for me to get the proper assistance in opening the box . At this time, I noticed the item was damaged and unusable. I immediately contacted Homeclick. I was told that this was a [redacted] issue and [redacted] may or may not assist because it was the 4th day after the item was delivered.

I sent photographs of the carton to Homeclick.

I was told they do not pick up damaged goods and that I would have to dispose of this myself. This is a serious problem, as I live in a small apartment and have no place to properly dispose of this oversized item, nor am I physically capable of moving it. This is a large piece of damaged furniture that needs to be removed from my premises immediately. Homeclick has not sufficiently addressed this and everytime I speak to someone, they explain to me why it is not their responsibility.

Are you kidding me??? I order something online that is delivered in unusable condition and now I am stuck with it AND the company states that I am responsible for disposing of it????

This must be removed from my apartment immediately before I or my young children get hurt.Desired Settlement: Homeclick needs to facilitate and expedite removal of the trash they delivered to my home immediately.

A crash course in customer services is highly recommended to this organization.

Business

Response:

As of 4/8 the customer has been refunded in full for the item. Thank you

Review: Re: order [redacted] placed on December 19, 2014

Order was never shipped. Received multiple revised shipping dates over past (almost) 4 months. Credit card was charged, however the company seems to have no idea if the products they sell are even available.Desired Settlement: I would like a refund for the full amount of the charge ($267.90) if the product is not delivered as of the most recent "revised expected ship date" of 3/15/2015. Should this product not ship on that date and be received in "new" condition free from defects, I will alert my credit card company of Homeclick.com and their fraudulent business practices.

I expect, as stated above, that I will receive this product in perfect condition after being shipped no later than 3/15/15 (the most recent date promised by the company). Should this sale ever be finalized, I would like a partial charge-back to the credit card for an amount that reflects the vast inconvenience this company's borderline fraudulent practices have caused me.

Business

Response:

We have refunded the customer half of the order and will keep him updated.

Review: I placed an order on December 21, 2014. Box 1 of 2 was delivered on December 30th. Box 2 of 2 was never shipped. On January 5th I contacted Homeclick to see where the 2nd box was (containing half of the desk from the order). On January 8th I got a response from [redacted] stating the box will ship on January 9th. No tracking followed. I contacted Homeclick again. On January 12th, [redacted] stated that they still don't have the tracking number. On January 14th [redacted] contacted me to let me know that the 2nd box still have not been shipped, but will be shipping on January 14th. I was given a tracking number that did not work. On January 15th [redacted] stated to give FedEx some more time to update their tracking page. On January 16th the tracking still was not updated. On January 17th I contacted FedEx and was told that the label was created, but the product was never brought over to FedEx. I still do not have my desk. It's been almost a month. Please help.Desired Settlement: I want the 2nd box so that I can get the desk finally assembled. I also want a $200 refund for the inconvenience and having wasted hours of my time on contacting Homeclick without resolution. I also want to be conpensated for the inconvenience of not having a desk that was supposed to be here weeks ago. This desk is part of a $762 order, which had two other items - one of them was missing a part and another one had a damaged part. I am now in the process of getting that resolved too. Because of this awful experience, I want $200 back on my credit card.

Business

Response:

The order has shipped our via Federal Express tracking [redacted]129. We can offer you a 10% credit off of the desk for the inconvenience. This amount will be credited back to your account today. Thank you

Consumer

Response:

I am rejecting this response because:I just checked with FedEx once again and the order did not ship. FedEx still does not have the box. This is what happened the last time and the box never made it to FedEx.

Review: I ordered a bathroom vanity on Dec. 2 (Order #[redacted]) and received an order confirmation indicated that this item will arrive on or before Dec. 4. However, I have not receive the items on that date nor any explanations about the late delivery. On Dec. 8, it was my first time to contact their customer service and they told me that they would investigate into it and call me back on Dec. 9. I didn't hear anything from them on Dec. 9, so I had to call them back to check my order again. At this time, I just simply wanted to cancel my order since I've waited longer enough. I told[redacted] (their customer service) that I wanted to cancel my order and got the full refund of my payment. Per their confirmation email, if I do not receive this item on or before Dec. 4, I can choose to get the full refund of my payment. However, [redacted] told me that he could not cancel my order at this time since they didn't know what happened. Is that my responsibility to figure out what happened? [redacted] explained that if my order has already been shipped, the only thing I can do is return it after I receive it and I will be responsible for the return shipping fee. First, I didn't receive my item on time and then I could not cancel it and may pay extra for returning it? I just can not believe it.

On Dec. 11, I received an email indicated that the revise ship date is Dec. 12 (after 10 days ago, they finally figure out what happened) and on Dec. 12, I receive an email indicated that my order has been canceled since " Do not want it". I canceled my order due to their late delivery without any explanation and unprofessional customer service. Not because I didn't want it.

Overall, I have several complaints: 1. Late delivery without any explainations; 2. Could not do what they promised to their customers; 3. Do not respond my complaints officially ( I provided my feedback and complaints, they just ignored); 5. Terrible customer serviceDesired Settlement: I hope that they could respond to my complaints officially instead of ignoring it.

Business

Response:

We sincerely apologize for the lack of communication and response on this order. We will look into making the necessary changes to make sure this does not continue. Thank you again

Review: Seller is stating that the item I bought was composite leather that is not indicated on the website for this item that I purchased and she tried to convince me that composite leather was real leather. Composite leather is synthetic leather which is not real leather. I contacted the manufacturer and was told that the sectional I purchased was bonded leather and vinyl which is not indicated whats so ever on the advertised item. The manufacturer which is Tosh Furniture has stated that they do not have full leather for this item in there warehouse and if so was ever requested that it would take around 2-3 months for me to receive a full leather sectional. Again, I question the type of leather due to the description that was listed under the picture of the furniture on their website. I was informed by [redacted] ###-###-#### at homeclick verbally and by email that this item was a composite leather and bonded leather which results to a full leather sectional.I questioned composite leather as fake leather and again [redacted] from homeclick informed me that composite leather was real leather even though composite leather is not indicated on their website as a type of leather that you will receive. Upon arrival of the item, I still questioned the material of the sectional, so therefore I called the manufacturer of the furniture which is Tosh Furniture ###-###-#### and was informed by [redacted] that my order ([redacted]) was indeed half bonded leather and half vinyl(plastic), which was requested to by Homeclick to be shipped to me. Therefore since I was sold half of the cheapest leather (bonded leather) not near top grain leather and a half plastic couch , then I should have half my money back. Not to mention I received it almost 2 weeks after the purchase date because this unit had to be made with these specific instructions by homeclick which is also falsely advertised on their website for delivery times.Desired Settlement: I am requiring either half my money back or either a furniture replacement of a full, real leather sectional that was advertised.

Business

Response:

The customer contacted us with questions regarding the leather on this couch. We gave the customer the contact information for the manufacturer directly. We did not hear back after that until the customer received the item. If she would now like to return the item there would be a 15% restocking fee and she would have to thip the item back at her cost. We have a 3 day return policy so the order would need to be given a return authorization number by 10/9.

Review: I ordered 2 tables in May. I've been contacted several times about fake delivery schedules that are later cancelled. Upon contacting the company several times, I was told that the delivery company "lost" my furniture. A new order was placed. This has in circles for months. Yesterday I received my delivery cancellation call, deliver was supposed to be Friday 7/11.Desired Settlement: I want my furniture ASAP. It would also be appropriate for a few hundred dollars in compensation for my troubles.

Business

Response:

We have to send a replacement order out to the customer. In addition we have offered the customer $100.00 discount for the inconvenience. Thank you

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory providing that they follow through with this. I still have not received my furniture and have not heard any updates from them.

Regards,

Review: I purchased 3 toilets on Dec 6, 2013. I didn't receive any emails regarding the delivery time or date, until Jan 28, 2014, when my contractor received a phone call for the delivery. The contractor has moved since late Dec, 2013 to a new location. So I called Homeclick to change the delivery address. The first customer service person told me to contact the 3rd party trucking company directly. When I called them, the trucking company told me that they cannot change the address on their own and that they needed authorization from the original purchasing company. I called Homeclick back and the customer service hung up on me in the middle of my explanation. I called back 3 times and the same customer service person hangs up on me. I called for the 4th time and another operator answered the phone. She told me that they cannot change the delivery address once it's been shipped. Well, if we can't receive the product, I asked her to cancel the order. She refused.Desired Settlement: I expect them to give me a full refund for the purchase amount.

Business

Response:

The order was delivered to the customer and we also gave him a $50.00 gift card for the trouble. Thanks

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,