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I would like to start by saying that the first part of the problem is that a contractor should really not be installing a decorative gas appliance. It's not the same as installing a gas stove and they do not work the same.The low blue flame is anindication of A) low gas pressure,... B) a venting issue. Most probably itsventing Either the liners are crossed or blocked.Easy way to find out turn the unit on and open the glass door on the unit ifthe flame improves it’s the venting. The reason the flame improves is itsstarving for oxygen and when you open the door your supplying the needed air.If not it’s low gas pressure or a blockage in the line. Please reference page 14 of the owners manual under symptom, main burner flame is a blue, lazy, transparent flame. The reason the blower doesn’twork is the unit has to reach a internal temperature of 110 degrees to turn theblower on otherwise it would blow cold air into the room. It’s meant to worklike that. So bottom line both problems are related. Fix one and you fix theother. As far as the remote it could be defective or just not synced to thereceiver.

Hello and thank you for reaching out.We did already agree to refund an additional $124.08, which is not something we were required to do, but we refunded it as a good faith gesture.Unfortunately we are unable to refund anything additional at this point.Thank you,Spencer FCustomer Service Manager

Good Afternoon Ms [redacted] , I understand that we originally only authorized the return of the following: 1/of the *** [redacted] Leaning Desk with Shelves in Black 1/of the *** [redacted] [redacted] Leaning Shelf 5-Tier in BlackA return was not originally authorizedfor the second [redacted] due to the fact that we were informed it was broken during assemblySo it was delivered in one piece, but then broke when attempting to put it togetherSo while we are unable to compensate for the return shipping charges that were incurred, we agree to meet you int he middle and refund you in full for the second [redacted] which you still have, which comes out to an additional refund of $ This is in addition to the $we agreed to refund for the items you have returned alreadyWe feel this is fair and please let me know if anything else is neededThank you, Spencer FCustomer Service Manager

I am rejecting this response because:I just checked with FedEx once again and the order did not ship FedEx still does not have the box This is what happened the last time and the box never made it to FedEx

Good Morning- I am not sure if you are receiving our emails but this was already taken care of on 2/You were refunded on 2/in fullWe do not need the damaged merchandise backAn email was also sent yesterday at 4:30PM to [redacted] Thank you From: [redacted] Sent: Tuesday, February 21, 4:PM To: [redacted] Subject: RE: [redacted] / [redacted] Good Afternoon ***, Thank you so much for emailing and I’m sorry that it has been such a pain to get your refund! I do see that we submitted for a full refund ($490.45) back to the [redacted] ending in [redacted] on 2/7/I checked with my Payment Processor, and they are confirming that the refund was in fact issued back to that same card as follows: TRANSACTION ID TRANSACTION TIME TRANSACTION TYPE CARD TYPE ACCOUNT NUMBER EXPIRATION DATE CURRENCY AMOUNT RESPONSE MESSAGE COMMENTCOMMENT [redacted] Dec 19, 2:06:PM Authorization [redacted] 10/USD Approved [redacted] Feb 7, 8:37:PM Credit [redacted] 10/USD Approved [redacted] My rep at the payment processor tells me that if your bank still cannot find the refund after providing them with the above info, to please let me know and we will ask them to resolve with the bankCan you please let me know what you find out? Looking forward to getting this resolved Thank you, [redacted] | Director of Customer Service(office & fax) ###-###-####, (email) [redacted] Connect with HomeClick: The information contained in this electronic mail transmission is intended only for the use of the individual or entity named in this transmissionIf you are not the intended recipient of this transmission, you are hereby notified that any disclosure, copying or distribution of the contents of this transmission is strictly prohibited and that you should delete the contents of this transmission from your system immediatelyAny comments or statements contained in this transmission do not necessarily reflect the views or position of HomeClick, LLC or its subsidiaries and/or affiliates

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I will consider the matter resolved, once I receive a full refund of my damaged item

Complaint: ***
I am rejecting this response because:
I have received this response from them every weeks, for the past 2+ months! There needs to be more effort on their part to firm up a ship date with the factory, or I will continue receiving this message from themAs a responsible business they need to give a firm ship date (as EVERY other online company could give me accurate ship dates) and stand behind their wordI expect them to spend some extra time on figuring out what needs to happen to get this order completed and be a responsible business that is willing to give out a firm ship date - especially because I was originally given a firm ship date of "Ships in 2-weeks".
Regards,
*** ***

As a courtesy we will send the customer a prepaid labelHowever the item clearly states it is a CRAFTMADE light kitNo where in this description does it say it is universalWe have never had a problem with this since we opened our businessWe apologize for any confusionThank you

Good Afternoon,
We will send a Fedex Call tag to pick up the packagePlease have the item available for the fedex pick upOnce received back we will credit your accountThankyou

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards, *** ***

I am working with the manufacturer to provide the tracking informationThe one that I have does not workI am waiting to hear from the manager at *** and will get back you

My apologies you are correct, it looks like the refund was started in May but for some reason never fully processedI have gone ahead and processed the refund back to your account todayWe are very sorry for the trouble

Complaint: ***
I am rejecting this response because:I have not yet received my refund in the amount of $which you assured me would be reflected in my bank card statement The statement came out on 9/24/2014, and there is no refund Please handle this
today
Regards,*** ***

We sincerely apologize for the trouble and your disappointment, It looks as though the package was delivered today at 1PM via ***.?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
The company sold us a product that was
defective. The company DIRECTED US to call a service provider in order to determine which parts were defective. Yes, they replaced the parts; however, they did not tell us until AFTER we incurred the charge for the service call that they would not cover the service call. Were we supposed to install the replacement parts in the gas fireplace by ourself? The warranty should have included parts AND service
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,

Complaint: ***
I am rejecting this response because:
This business makes a practice of promising that items are in stock and will be
delivered promptly, only to then "discover" that they are actually "special order' or "back ordered." There are dozens of complaints online from other customers that had the exact same experience This is a classic bait and switch, and, in California, constitutes an unfair business practice for which you could be sued
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
id="docs-internal-guid-1e3e6119-225e-3531-89ae-918421b2f526">
They will not provide me with a tracking number for the soap dispenser and only said they had it on the day I filed the complaint and in emails related
that it was too late b/c they already mailed it out coincidentally on the day I filed the complaintNo one has been able to give me a tracking number for that itemThis is not surprising since for the first month they were notified l was given a "fake" tracking number which was actually for the original orderThus the soap dispenser had never even been ordered or looked into at that timeHOwever, every time I called it was "on the way." I am thinking that by now it is not on its way
l was told that by one of the managers they would not communicate with me b/c I went to the Revdex.comSo, when I asked for the managers superior and the tracking number for the item he refused to give me that information
I want a full refund for both faucets, as they have to match and the one faucet is actually misadvertised and it not the inch spout reach that is advertised or that they checked into when I called them PRIOR to purchasing/installingI want nothing to do with this companyI want a FULLY refundThey told me I can't have one b/o the items have been open - even though one is broken and one is actually the wrong size (mis-advertised)
Regards,
*** ***