Homeclick

I wish to close this complaintI received an e-mail from HomeClick andthey are allowing me to bring the item to their warehouse

We sincerely apologize you are having trouble with the Kohler faucet you purchased from usThe procedure would be to contact the manufacturer for all warranty purposesIf you are having trouble contacting the manufacturer please let us knowI understand that there are plumber fees involved but the warranty only covers the item, meaning parts can be sent or a new item if need be.Warranty Information All products are covered by the manufacturer’s warranty as well as any other warranty required by lawGeneral warranty information for each manufacturer may be obtained by contacting the manufacturer directlyIf you have more specific warranty information questions, please call Customer Service at ( [redacted]

We have refunded the customer half of the order and will keep him updated

We have gone ahead and refunded the customer today 3/2/We apologize for the delayThank you

Good Afternoon,Please see below [redacted] tracking #s [redacted]

We sincerely apologize for the delayThe parts were shipped out yesterday via [redacted] , [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: the response meet my expectation due to not offering a refund of the return shipping cost of $ It is expected that return shipping is included in the sales prices or at least a portion It is the cost of doing business When inferior products are sold, that risk has to be considered Transferring that cost to me not only removes you from my shopping options and also to the general public This is not good customer service The size and weight alone should be considered with the possibility of a customer returning an item if the don't like it There has to be some sort of customer satisfaction or assure of such to attract customers Without the business can fail You are missing the essence of having to bring this matter to the Revdex.com I am requesting reconsideration of my request Regards, [redacted]

We apologize but we cannot accept the second used faucet backWe will however accept the defective faucet backThank you

I see that the order was placed on 12/1/and had an expected ship date of 12/3/as stated in the email confirmation as wellUnfortunately the manufacturer had an outage and was unable to ship the product on the 3rdYour order was shipped out the next business day which was 12/4/and is due to deliver tomorrowThe tracking number is [redacted] Please keep in mind that all of our shipments are made from the manufacturer and they are all estimatedAt this time we can offer a $credit that will be processed back to your account for the troubleThank you

We sincerely apologize you had such a bad experience with our companyI do see that you have already spoke to our customer service manager [redacted] He has refunded you for the items and as per your conversation with him, sent a $Homeclick gift card for the trouble.It also looks like [redacted] has sent a request to have this item taken off of our site completelyPlease allow 24-hours for this to be complete.We apologize again for the trouble we have causedPlease know that we are working to improve out processes every dayThank you!

We sincerely apologize for the delayA replacement order has been made and will be shipped by the end of this weekWe will follow up with tracking informationThank you

We sincerely apologize you are having trouble with the Kohler faucet you purchased from usThe procedure would be to contact the manufacturer for all warranty purposesIf you are having trouble contacting the manufacturer please let us knowI understand that there are plumber fees involved but the warranty only covers the item, meaning parts can be sent or a new item if need be.Warranty InformationAll products are covered by the manufacturer’s warranty as well as any other warranty required by lawGeneral warranty information for each manufacturer may be obtained by contacting the manufacturer directlyIf you have more specific warranty information questions, please call Customer Service at ( [redacted]

I wish to close this complaintI received an e-mail from HomeClick and they are allowing me to bring the item to their warehouse

The replacement order was picked up this morning via [redacted] , [redacted] , tracking [redacted] Please allow 3-business days to deliverThe trucking company will contact you to schedule a delivery date and timeThank you

Good Afternoon,We apologize for the troubleWe have gone ahead and refunded the shipping back to your account todayThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me /> Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, provided that Homeclick reimburses me for the full amount of my order Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] Better Business... Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: This business makes a practice of promising that items are in stock and will be delivered promptly, only to then "discover" that they are actually "special order' or "back ordered." There are dozens of complaints online from other customers that had the exact same experience This is a classic bait and switch, and, in California, constitutes an unfair business practice for which you could be sued Regards, [redacted]

As of 4/the customer has been refunded in full for the itemThank you