Homeclick

The order is being picked up tomorrow via [redacted]. We have already given the  $170.00credit for the delays and would like to offer another $230.00 for the trouble. We sincerely apologize for this mess and thank you so much for your patience.

We sincerely apologize that the item was back ordered and we did not properly inform you. We have cancelled your order as of 12/7. Thank you

We have gone ahead and refunded $182.01.

We apologize that we did not respond to  your email. We normally respond back within 24 hours so I can't understand why you didn't receive a response. In the mean time your order was shipped out 1/22 via Federal Express. The tracking information was emailed to you on 1/22. Currently the order...

is out for delivery today. If you do not want the toilet please go ahead and refuse delivery. Please let me know once you refuse delivery and we will credit your account. Thank you

We have gone ahead and refunded the customer today 3/2/15. We apologize for the delay. Thank you

Good Afternoon,
 
  This order was shipped 8 months ago. I do not see that we were contacted at all regarding this order. I called UPS and they have confirmed this package was delivered to the shipping address on...

file 2 [redacted] This was delivered on 3/25 via UPS [redacted]. Thank you

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com: Thankyou for this. We do see that this has been refunded and apologies unreservedly for this report. Please ensure that this is completely wiped from this companies history.I had emailed andcalled on a number of occassions but it seems you were responding to my Mother in law and not to me. This was the cause of the communication. Thank you for your quick response. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]  How will I get my refund - by check in the mail I hope.

We sincerely apologize you are having trouble with the Kohler faucet you purchased from us. The procedure would be to contact the manufacturer for all warranty purposes. If you are having trouble contacting the manufacturer please let us know. I understand that there are plumber fees involved but...

the warranty only covers the item, meaning parts can be sent or a new item if need be.Warranty InformationAll products are covered by the manufacturer’s warranty as well as any other warranty required by law. General warranty information for each manufacturer may be obtained by contacting the manufacturer directly. If you have more specific warranty information questions, please call Customer Service at ([redacted].

Complaint: [redacted]I am rejecting this response because:The responsibility lies with the supplier and the shipper. Since their shipper has damaged the product 4 times they should have the shipper pay for the damages and get the package to its destination undamaged at the shippers expense.Whose responsibility is it to ensure that the product you are selling and shipping arrives at its destination in one piece? In our company that responsibility lies on us as the supplier and if damages occur during shipping by our contracted third party then we make sure the shipper absorbes the cost of goods damaged by them.We have informed Homeclick of the problem with their packaging of this product and how to protect the product during shipping so it would arrive to us in one piece. For crying out loud they dont even have the box stamped fragile or handle with care. Besides suggesting how to package the product we also suggested they ship via UPS since they seem to get things right almost all the time. The total package included many parts to make up the final product, without the part they seem unable to ship correctly the entire product is useless to us and for that reason alone we can not and will not accept their terms.We have listed below what we will accept or we will continue to reject this claim and take it to the next step no matter how long it takes.We are representing our customer and our policy is to get them what they paid for UNDAMAGED
1- they ship the product to us in one piece or they contact a dealer near us and have that dealer ship the product to us at Homeclicks expense
2. they can refund $300.00 to us by crediting our credit card to pay for the time, aggrevation and mileage that will be required for us to send  an employee to another city to purchass the part and transport it ourself  in addition to the credit issued to our card for the damaged part due to their inability to get the product to us in one piece and to pay for any difference in cost of this piece that would is greater than what we paid to Homeclick originally
Respectfully, [redacted] , [redacted]

I wish to close this complaint. I received an e-mail from HomeClick andthey are allowing me to bring the item to their warehouse.

We sincerely apologize you had such a bad experience with our company. I do see that you have already spoke to our customer service manager [redacted]. He has refunded you for the items and as per your conversation with him, sent a $100 Homeclick gift card for the trouble.It also looks like [redacted] has...

sent a request to have this item taken off of our site completely. Please allow 24-48 hours for this to be complete.We apologize again for the trouble we have caused. Please know that we are working to improve out processes every day. Thank you!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

I am rejecting this response because:I just checked with FedEx once again and the order did not ship.  FedEx still does not have the box.  This is what happened the last time and the box never made it to FedEx.

Good Afternoon,We will send a Fedex Call tag to pick up the package. Please have the item available for the fedex pick up. Once received back we will credit your account. Thankyou

We apologize but we cannot accept the second used faucet back. We will however accept the defective faucet back. Thank you

As a courtesy we will send the customer a prepaid label. However the item clearly states it is a CRAFTMADE 3 light kit. No where in this description does it say it is universal. We have never had a problem with this since we opened our business. We apologize for any confusion. Thank...

you

We would need the receipt showing the items were donated. Once that is provided we will process a refund to your account.

Complaint: [redacted]
I am rejecting this response because:
This business makes a practice of promising that items are in stock...

and will be delivered promptly, only to then "discover" that they are actually "special order' or "back ordered."  There are dozens of complaints online from other customers that had the exact same experience.  This is a classic bait and switch, and, in California, constitutes an unfair business practice for which you could be sued.  
Regards,
[redacted]

Good Morning and thank you for the response.Since we are unable to ship another unit due to the damage history, we are able to refund you in full for the full cost of the item, which was $230.88.We processed this refund back to the original method of payment on 01/11/2016.You are asking for an additional $300.00 refund for the inconvenience and for having to go buy another. I do understand that it is inconvenient, and for that we apologize.We can refund another $150.00 in addition to the $230.88 that we refunded on 01/11.It is unfortunate that this item cannot ship without being damaged, but we hope to be able to resolve this. Here are two Majestic suppliers designated for your area. [redacted]
[redacted]
[redacted]HIRT & ELLCO INCORPORATED[redacted]
[redacted]
[redacted] Thank you,[redacted]Homeclick