Homeclick

The order was delivered to the customer and we also gave him a $50.00 gift card for the trouble. Thanks

I am showing the return authorization email was sent out on 7/19. I have copied and pasted the exact email that was sent out with the time and date stamped. Thank you
 
UserID: Auto EmailerDate: 07/19/2016 16:49:13Tran Type: OrderTranID: [redacted]Subject: Request...

Approved__________________________________________________   Dear [redacted]...⇄ is an automated message, please do not reply.  Thank you for thinking of HomeClick.com for your shopping needs. We are happy to honor your request to return / exchange / replace your item(s) from Order Number [redacted]. Description    Quantity      CAPSL074W   --&am...⇄ Caps/Classy Caps Classy 4" x 4" P 14  Your Return Authorization (RA) # is [redacted]For a timely resolution please follow these instructions:   Customers are responsible for returning the item in the original Manufacturers packaging and in new saleable condition. Please properly package your return within another box and insure the item so a claim can be filed with the carrier if damage occurs during return shipping. Please Write the RA number on the Outside Shipping Box (Nothing can be written on the manufacturers packaging or your return will be refused) All products must be returned to us in the same manner it was delivered to you (shipped Freight, returned Freight; shipped Parcel, returned Parcel) Please keep a record of the tracking number and shipping carrier used to return the shipment.   Ship merchandise to  HomeClick.com [redacted]
  If you have any questions, please do not hesitate to e-mail us at [redacted].  Thank you, HomeClick.com

Good Morning- I am not sure if you are receiving our emails but this was already taken care of on 2/7. You were refunded on 2/7 in full. We do not need the damaged merchandise back. An email was also sent  yesterday at 4:30PM to [redacted] Thank you  From: [redacted] ...

Sent: Tuesday, February 21, 2017 4:30 PM To: [redacted] Subject: RE: [redacted] Good Afternoon [redacted], Thank you so much for emailing and I’m sorry that it has been such a pain to get your refund! I do see that we submitted for a full refund ($490.45) back to the [redacted] ending in [redacted] on 2/7/17. I checked with my Payment Processor, and they are confirming that the refund was in fact issued back to that same card as follows:  TRANSACTION ID TRANSACTION TIME TRANSACTION TYPE CARD TYPE ACCOUNT NUMBER EXPIRATION DATE CURRENCY AMOUNT RESPONSE MESSAGE COMMENT1 COMMENT2 [redacted] Dec 19, 2016 2:06:02 PM Authorization [redacted] 10/20 USD 490.45 Approved [redacted] Feb 7, 2017 8:37:35 PM Credit [redacted] 10/20 USD 490.45 Approved
[redacted]  My rep at the payment processor tells me that if your bank still cannot find the refund after providing them with the above info, to please let me know and we will ask them to resolve with the bank. Can you please let me know what you find out? Looking forward to getting this resolved.  Thank you, [redacted] | Director of Customer Service(office & fax) ###-###-####, (email) [redacted] Connect with HomeClick: The information contained in this electronic mail transmission is intended only for the use of the individual or entity named in this transmission. If you are not the intended recipient of this transmission, you are hereby notified that any disclosure, copying or distribution of the contents of this transmission is strictly prohibited and that you should delete the contents of this transmission from your system immediately. Any comments or statements contained in this transmission do not necessarily reflect the views or position of HomeClick, LLC or its subsidiaries and/or affiliates.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before...

sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory providing that they follow through with this. I still have not received my furniture and have not heard any updates from them.
Regards,
[redacted]

Good Afternoon Ms. [redacted],
 
I understand that we originally only authorized the return of the following:
 
1/1 of the [redacted] [redacted] Leaning Desk with 2 Shelves in Black
1/2 of the [redacted] [redacted]...

[redacted] Leaning Shelf 5-Tier in BlackA return was not originally authorizedfor the second [redacted] due to the fact that we were informed it was broken during assembly. So it was delivered in one piece, but then broke when attempting to put it together.
So while we are unable to compensate for the return shipping charges that were incurred, we agree to meet you int he middle and refund you in full for the second [redacted] which you still have, which comes out to an additional refund of $124.08. 
This is in addition to the $227.48 we agreed to refund for the items you have returned already.
We feel this is fair and please let me know if anything else is needed.
Thank you,
Spencer FCustomer Service Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

The product was not installed by a Majestic certified tech. For this reason the installation of the replacement parts are not covered under warranty. The cost of installation will not be refunded by Homeclick.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
/>
Regards,
[redacted]

We will be emailing you a prepaid label within 24-48 hours. Thank you

There has been some unforeseen production delays and we sincerely apologize for the long delay. We are currently looking at 3 more weeks for this item to ship. However the factory is stating this is an unconfirmed ship date. You have already received a 15% credit for the delay. Unfortunately we...

cannot offer any additional credit on this order. We are very sorry for the trouble.

I ordered 2 Toto toilets from Homeclick as well as two Kichler Lights - All 4 products showed in stock on their website and I received tracking for the Toto toilets the same night the order was placed and tracking for the lights came two days later. One of the toilets cam damaged and with one three minute call they told me to discard the broken toilet and sent me a new toilet that very same day.
I have had a wonderful experience with Homeclick and have shared this experience with friends and family.

I would like to start by saying that the first part of the problem is that a contractor should really not be installing a decorative gas appliance. It's not the same as installing a gas stove and they do not work the same.The low blue flame is anindication of A) low gas pressure,...

B) a venting issue. Most probably itsventing  Either the liners are crossed or blocked.Easy way to find out turn the unit on and open the glass door on the unit ifthe flame improves it’s the venting. The reason the flame improves is itsstarving for oxygen and when you open the door your supplying the needed air.If not it’s low gas pressure or a blockage in the line. Please reference page 14 of the owners manual under symptom, main burner flame is a blue, lazy, transparent flame. The reason the blower doesn’twork is the unit has to reach a internal temperature of 110 degrees to turn theblower on otherwise it would blow cold air into the room. It’s meant to worklike that. So bottom line both problems are related. Fix one and you fix theother. As far as the remote it could be defective or just not synced to thereceiver.

We sincerely apologize for the delay. The parts were shipped out yesterday via [redacted]. Thank you

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We apologize that you have received damaged merchandise and for the lack of response. We will go ahead and refund your account in full today and we do not need the merchandise back. Thank you for your patience.

Complaint: [redacted]
I am rejecting this response because:I have been waiting on this replacement order since Jan 2015, and have had the promise of the product shipment several times before.  The last information I received from the company was on 5/20/205 indicating that it would ship in 28-35 days, and we are well past that now. I do not trust that the item will arrive.  I would appreciate a reimbursement for the damaged goods that I paid for in full in October 2014.
Regards,
[redacted]

Hello and thank you for reaching out.We did already agree to refund an additional $124.08, which is not something we were required to do, but we refunded it as a good faith gesture.Unfortunately we are unable to refund anything additional at this point.Thank you,Spencer FCustomer Service Manager

We have cancelled this order as of 10/20/14. Thank you

I ordered two pairs of lights from this company and they were to be shipped to Singapore. They ship my lights to the wrong location, lost my lights through the process, told me they had been discontinued, and that I should now try to re-order the pair through some other company that may have them even though they have been discontinued. Now I have a client with only one light in Singapore and one light never to be found again.

I have had a terrible experience with this company, they are unreliable and I will never order through them or refer them again.

We will cancel the replacement and credit the customer. Thank you