Homeclick

I am rejecting this response because:
They did not refund the shipping chargeI did not order the wrong item, they sent the wrong itemwhy must I pay for their mistake

Good Morning, We apologize for the delay in this orderI spoke to the manufacturer and they advised this is back ordered until 2/but that is not a confirmed dateI see you requested this order to be cancelledShould we continue with the cancellation?

We processed a refund to the customers account for $on 1/We do not need the item backThank you

Good Morning,We apologize for the inconveneince but can tell you that the replacemetn shipped via *** *** PRO * ***.We are showing this was delivered on 2/29.Please let us know if anything else is needed.Thank you,Homeclick

We will go ahead and process a full refund for this itemThank you

We have cancelled this order as of 11/26/A confirmation email was also sent out the same dayThank you

We can certainly take care of returning the defective faucetPlease package that item up and we will send you a shipping label via email to return that itemHowever we cannot accept a return of the second faucet

*** ***
I am rejecting this response because:
I have not received a refund for this order as of 1/10/ To reiterate, Homeclick charged my account in October of I would like an immediate refund of the full amount
***
*** ***

We sincerely apologize you had such a bad experience with our companyI do see that you have already spoke to our customer service manager ***He has refunded you for the items and as per your conversation with him, sent a $Homeclick gift card for the troubleIt also looks like
*** has sent a request to have this item taken off of our site completelyPlease allow 24-hours for this to be complete.We apologize again for the trouble we have causedPlease know that we are working to improve out processes every day.
Thank you!

We actually called the customer yesterday 7/to apologize for the delayWe will process a full refund to her account within hoursThank you

Complaint: ***
I am rejecting this response because:
The product was defective when I received it, therefore Homeclick has some responsibility to stand by their products Homeclick is passing off a defective product on to the general public and then placing responsibility for it on the manufacturer As you can tell by their impersonal, prefabricated response, Homeclick does not stand by their products and does not care about their customers I have ordered many times through Homeclick, but never will again Bad customer service means loss of customers, something the owners of Homeclick obviously haven't yet learned Next time I will go to my local hardware or plumbing supply store, who are struggling to stay in business while competing against big box stores and internet suppliers who have no relationship with their customers and do not care if they lose one
Regards,
*** ***

The customer has been refunded as of today 9/Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
How will I get my refund - by check in the mail I hope

Purchased a $dollar item 11/as of January item had not shipped and was not available Customer service kept saying that the item had shipped Representative was not honest about the process

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Good Morning and thank you for the responseSince we are unable to ship another unit due to the damage history, we are able to refund you in full for the full cost of the item, which was $We processed this refund back to the original method of payment on 01/11/You are asking for an additional $refund for the inconvenience and for having to go buy another.
I do understand that it is inconvenient, and for that we apologizeWe can refund another $in addition to the $that we refunded on 01/It is unfortunate that this item cannot ship without being damaged, but we hope to be able to resolve this
Here are two Majestic suppliers designated for your area.
*** *** ***
*** ** ***
***HIRT & ELLCO INCORPORATED*** *** *** ***
*** ** ***
***
Thank you,
*** ***Homeclick

Your order was shipped out via *** *** on 4/27, tracking ***Please allow days for deliveryThank you

Hello and thank you for reaching outWe did already agree to refund an additional $124.08, which is not something we were required to do, but we refunded it as a good faith gestureUnfortunately we are unable to refund anything additional at this pointThank you,
Spencer F
Customer Service Manager

This is a duplicate complaintI responded to the original

We have gone ahead and credited the customer $to dispose of the merchandise