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Homeclick Reviews (236)

Good Afternoon,Please see below [redacted] tracking #s[redacted]

I wish to close this complaint. I received an e-mail from HomeClick and
font-size: 12.8px; font-family: arial, sans-serif;">they are allowing me to bring the item to their warehouse.

Good Afternoon,
 
We are sorry about the inconvenience with the firebrick. We have paid for and shipped the firebrick four (4) different times. It has come damaged all four times. Unfortunately it does not ship well which is why we are unable to ship it again as it will come...

damaged a fifth time. We are more than happy to refund $150.00 for the inconvenience of having to go through a local dealer. But unfortunately we are unable to ship the brick again, I am sorry. 
Thank you,
[redacted]

We apologize however it is the customers responsibility to make sure the merchandise meets state code. We can accept the return however the order would need to be ship back at the customers expense. We will split the restock fee to help alleviate some of the cost as a courtesy.

[A default letter is provided here which indicates your acceptance of the business's response.  If...

you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We have gone ahead and refunded the shipping charge. Thank you

We have refunded the customer half of the order and will keep him updated.

Complaint: [redacted]
I am rejecting this response because:  the response meet my expectation due to not offering a refund of the return shipping cost of $235.  It is expected that return shipping is included in the sales prices or at least a portion.  It is the cost of doing business.  When inferior products are sold, that risk has to be considered.  Transferring that cost to me not only removes you from my shopping options and also to the general public.  This is not good customer service.  The size and weight alone should be considered with the possibility of a customer returning an item if the don't like it.  There has to be some sort of customer satisfaction or assure of such to attract customers.  Without the business can fail.  You are missing the essence of having to bring this matter to the Revdex.com.  I am requesting reconsideration of my request.
Regards,
[redacted]

We apologize for the delay your order was shipped out via [redacted] tracking [redacted]. Thank you

I see that the order was placed on 12/1/15 and had an expected ship date of 12/3/15 as stated in the email confirmation as well. Unfortunately the manufacturer had an outage and was unable to ship the product on the 3rd. Your order was shipped out the next business day which was 12/4/15 and is due...

to deliver tomorrow. The tracking number is [redacted] Please keep in mind that all of our shipments are made from the manufacturer and they are all estimated. At this time we can offer a $25.00 credit that will be processed back to your account for the trouble. Thank you

These products are made a the factory in Chicago -  they are extremely busy and pushing through as many lights as they possibly can. I know the factory is working overtime etc to get caught up on production.  I have contacted the factory direct to get a lead time.  They may be able to ship these lights around 10/19. Once the date gets closer, I will know for sure.

The order has shipped our via Federal Express tracking [redacted]129. We can offer you a 10% credit off of the desk for the inconvenience. This amount will be credited back to your account today. Thank you

We have to send a replacement order out to the customer. In addition we have offered the customer $100.00 discount for the inconvenience. Thank you

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, provided that Homeclick reimburses me for the full amount of my order.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]0, and find that this resolution is satisfactory to me.

We sincerely apologize you are having trouble with the Kohler faucet you purchased from us. The procedure would be to contact the manufacturer for all warranty purposes. If you are having trouble contacting the manufacturer please let us know. I understand that there are plumber fees involved but...

the warranty only covers the item, meaning parts can be sent or a new item if need be.Warranty Information
All products are covered by the manufacturer’s warranty as well as any other warranty required by law. General warranty information for each manufacturer may be obtained by contacting the manufacturer directly. If you have more specific warranty information questions, please call Customer Service at ([redacted].

Good Morning,
We apologize for the inconveneince but can tell you that the replacemetn shipped via [redacted] PRO * [redacted].
We are showing this was delivered on 2/29.
Please let us know if anything else is needed.
Thank...

you,Homeclick

We have refunded the customer $14.49 for the [redacted]. The item was $16.10-$1.61 (discount) totaling $14.49. Thank you

Complaint: [redacted]
I am rejecting this response because:I have received this response from them every 3 weeks, for the past 2+ months! There needs to be more effort on their part to firm up a ship date with the factory, or I will continue receiving this message from them. As a responsible business they need to give a firm ship date (as EVERY other online company could give me accurate ship dates) and stand behind their word. I expect them to spend some extra time on figuring out what needs to happen to get this order completed and be a responsible business that is willing to give out a firm ship date - especially because I was originally given a firm ship date of "Ships in 2-3 weeks". 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
regarding my complaint  [redacted] with Homeclick, per your request, I am writing you to let you know I have not received my replacement sofa yet.

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Description: Home Accessories, All Other Home Furnishings Stores (NAICS: 442299)

Address: 777 New Durham Rd Ste D, Edison, New Jersey, United States, 08817-2859

Phone:

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Web:

www.businessuites.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Homeclick, LLC, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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