Homeclick

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Good Afternoon, We are sorry about the inconvenience with the firebrickWe have paid for and shipped the firebrick four (4) different timesIt has come damaged all four timesUnfortunately it does not ship well which is why we are unable to ship it again as it will come damaged a fifth time
We are more than happy to refund $for the inconvenience of having to go through a local dealerBut unfortunately we are unable to ship the brick again, I am sorry. Thank you,*** ***

A replacement order has already been shipped out on 9/and is scheduled to be delivered today*** tracking number is ***Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

I would like to start by saying that the first part of the problem is that a contractor should really not be installing a decorative gas applianceIt's not the same as installing a gas stove and they do not work the same.The low blue flame is anindication of A) low gas pressure, B) a venting issue
Most probably itsventing Either the liners are crossed or blocked.Easy way to find out turn the unit on and open the glass door on the unit ifthe flame improves it’s the ventingThe reason the flame improves is itsstarving for oxygen and when you open the door your supplying the needed air.If not it’s low gas pressure or a blockage in the linePlease reference page of the owners manual under symptom, main burner flame is a blue, lazy, transparent flame. The reason the blower doesn’twork is the unit has to reach a internal temperature of degrees to turn theblower on otherwise it would blow cold air into the roomIt’s meant to worklike thatSo bottom line both problems are relatedFix one and you fix theother. As far as the remote it could be defective or just not synced to thereceiver

Warranty only covers the itemIt does not cover any installation or plumber feesWe shipped out a new item on 6/22/Thank you

Complaint: ***
I am rejecting this response because:I had already been told the sofa had shipped on 4/22/and was in transit to me. I have difficulty accepting that their words are true.I have not received the item after paying for it months ago. I will require reimbursement for the items
Regards,
*** ***

*** ***
I am rejecting this response because:
I have not received a refund for this order as of 1/10/ To reiterate, Homeclick charged my account in October of I would like
an immediate refund of the full amount
***
*** ***

We have gone ahead and refunded the customer in full for the light

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, provided that the replacement sofa shows up this week as indicated. If I do not receive the sofa by Friday, July 10th, I will assume that HomeClick is not following through on their promise of having the sofa shipped on the date indicated, and will request that arbitration continueI no longer have the credit card that the sofa was charged to, and would appreciate the proposed credit back to me as a check.
Regards,
*** ***

I am rejecting this response because:1) telling me that a licensed contractor is not authorized to install a gas fireplace is rediculous. 2) The pilot was reviewed by the original licensed contractor who installed the unit, a subsequent licensed contractor who had installed our furnace and a third licensed contractor who another gas fireplace seller referred is to and who specializes in repairing gas units (and who we called to come replace the blower but who ultimately said fixing the blower would not fix the other issues)All confirmed there was nothing wrong with the pilot or the installation.3) when the units flames do work (about 25% of the time as its hit or miss), the unit reaches very high temperatures - to the point where neither the unit not wall can be touched because they will burn your handEven when the unit reaches such a high temperature for ten plus minutes, the blower does not work.4) this unit - which is less than a year old and hasn't worked properly since installed- is defective and I should not be required to call more people to come over to see it to prove it to youI am not asking for a refundI am asking you to send someone to repair it or to replace it

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
 this complaint has not been resolved.  The company has contacted me, and I am still waiting on replacements.
Regards,
[redacted]

I wanted to notify you that I finally got the missing part.  However, the fact that the business does not respond to emails sent through their website and their phone system does not allow you to leave a message or reach a customer service representative is very problematic.  This needs to...

be addressed with the company.Thanks, [redacted]cell ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I only accept this condition if I receive a shipping label for BOTH the faucet and the replacement soap dispenser you SUPPOSEDLY sent out to me already.  I say supposedly because since October you have told me it is in the mail and so far it has not happened.  I want to make sure this is a FULL REFUND - as the box has been opened and as you know the product is defective b/c you refuse to replace the broken part for almost 4 months now. In addition, I want to know what the  tracking number for that part you sent out so I can wait and send these out together (again, that is IF you sent it on the date you said you did or at all).  I have asked several times and you have REFUSED to send me the tracking number.  I also want to be home when it comes as I always make sure a neighbor grabs things when I'm  not home.  I can't do any of these things if you continue to play games.  I have already purchased a replacement faucet and have a plumber coming (for the second time) to install it. As soon as he does this I can then return the faucet. It may take a couple of weeks, as I am still waiting to hear back about the tracking number, as I only want to make ONE trip to the post office.  Finally, I think it is despicable how you do business and rather than erase my comments off your FB page which are all TRUE you should have simply apologized and been honest instead of lying to keep my money and stick me with a broken item and making me go through these lengths to get you to do what is the ONLY RIGHT THING.  Satisfied with these results? I have no choice when dealing with a dirty company such as yours - I am out money for a plumber b/c you couldn't  just replace a part and be honest about your product on line.  So you made out better in this deal than myself.  I do hope that you lost a lot of money due to my TRUE comments about my experience with your company.  I am sure you did.  That makes me very satisfied! 
Regards,
[redacted]

We have gone ahead and cancelled this order as of today 1/6/15. Thank you

The order was shipped on 4/1 via YRC freight, tracking number  [redacted]. It looks like you were handling this with [redacted] already as of 4/6. Thank you

This email is in response to complaint ID [redacted]. We have reached out to the client directly and come to a mutual agreement. All disputes have been resolved.   Could you please let me know how the client responds?   Thank you,   [redacted]...

[redacted] BusinesSuites

Good Afternoon Ms. [redacted], I understand that we originally only authorized the return of the following: 1/1 of the [redacted] Leaning Desk with 2 Shelves in Black1/2 of the [redacted] Leaning Shelf 5-Tier in BlackA return was not originally authorizedfor...

the second [redacted] due to the fact that we were informed it was broken during assembly. So it was delivered in one piece, but then broke when attempting to put it together.So while we are unable to compensate for the return shipping charges that were incurred, we agree to meet you int he middle and refund you in full for the second [redacted] which you still have, which comes out to an additional refund of $124.08. This is in addition to the $227.48 we agreed to refund for the items you have returned already.We feel this is fair and please let me know if anything else is needed.Thank you,Spencer FCustomer Service Manager

We apologize but the warranty of a product only covers replacement parts. It does not cover any expense that the customer will incur to install the parts.