Homeclick

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I will consider the matter resolved, once I receive a full refund of my damaged item.

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

As of 4/8 the customer has been refunded in full for the item. Thank you

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Review: I ordered the Jesper Office Parson Expresso 63" Desk with Return and File Cabinet on May 27th, 2015. I received the order via FedEx on 6/2/2015. When I opened the box to the filing cabinet I noticed that the top right corner was damaged. I contacted homeclick the next day on 6/3/2015 and asked for a replacement filing cabinet. I also emailed them pictures of the damage and explained to them that this was damaged during the shipping process. It is now 20 days later and I have yet receive a new filing cabinet or a response from homeclick on how they are going to handle my damaged item.Desired Settlement: I would like to receive a new undamaged filing cabinet

Business

Response:

We sincerely apologize for the delay. A replacement order has been made and will be shipped by the end of this week. We will follow up with tracking information. Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered a rug from Homeclick on 12/20/2014 and my order confirmation said that it would ship ON OR BEFORE 1/5/2015. My [redacted] checking account was charged $182.01 on 12/23/2014. On 1/5/2015 I called Homeclick because I had yet to receive the rug nor receive any type of shipping notification yet my bank account was charged. The customer service rep informed me that the rug was on back order until June 2015 yet no one communicated this to me. I asked him to cancel my order immediately because this was unacceptable and to credit my refund back to my bank account ASAP and still my refund has not been issued! They are stealing innocent customers' money and not providing them with the product!Desired Settlement: They need to refund my account for $182.01 immediately.

Business

Response:

We have gone ahead and refunded $182.01.

Review: I ordered sofas from Homeclick on November 1 and my credit card was charged. The sofas promised guaranteed delivery by November 24. However, the sofas did not arrive on the 24th. I called and was told I would receive a return telephone call regarding the shipment that same day. I did not receive a return phone call. Upon contacting Homeclick the next day, I was told that my sofas had been discontinued (!) although this is not actually true from [redacted] (the sofa manufacturer). I had not been refunded my money at that time.

I received a call back from a customer service person who told me he would work to resolve the issue. He said the sofas were not actually discontinued.

However, the next day, I called again (once again, they did not contact me) and I was told that they could not get the sofas for potentially another four to six weeks. I cannot wait. I asked for a refund to be processed, which still has not occurred.

This was the worst shopping and customer service experience I have ever had.Desired Settlement: I would like a refund and I would like other shoppers to be aware of the terrible customer service. A store should not be able to take your money, keep you waiting for three weeks and then never send your product.

Business

Response:

We have cancelled this order as of 11/26/14. A confirmation email was also sent out the same day. Thank you

Review: Purchases two leather chairs November 28th from this business. Both chairs arrived damaged. The vendor would not honor a return exchange. They insisted that I donate the chairs to a charity then they would credit our account, nor any acknowledgement of receipt we emailed them. We went ahead and donated the chairs as they said to do and still no refund to our credit card.Desired Settlement: Refund- Credit Card

Business

Response:

We would need the receipt showing the items were donated. Once that is provided we will process a refund to your account.

Review: I ordered a zephyr Modena hood from home click on 8/21. The product was to ship on or before 9/4. I did not receive the product after being promised that it would ship next week, then it was out of stock and they were waiting for more hoods from the distributor. I pointed out that the website still says it will ship in 7-10 days. Today I called back and was told to would be 2-3 weeks before the product would be shipped. The website still says will ship in 7-10 days. The company has collected and used my money and anyone else that thought they would receive the hood. I now have to get a replacement hood and pay for expedited shipping and buy the hood at a higher cost!Desired Settlement: I want home click to pay for the difference in my purchasing another hood from another company and freight costs as well as any additional expenses I incur with purchasing a new hood.

Business

Response:

We sincerely apologize that the item has been delayed. The shipments given are only estimated ship dates. In this line of business it is very hard to guarentee a specific date. WE have gone ahead and cancelled the order as per your prior request however we would not be able to pay you anymore than the amount of the item. Thank you

Consumer

Response:

Review: [redacted]

I am rejecting this response because: Your site continues to say that the item will ship in 7-10 days. Even though thursday I was told it would be another 2-3 weeks before it was received then you had to ship the hood. This practice is deceptive and false advertising! You had my payment for almost a month. You continued to tell me the item would ship next week etc. I had to rush another hood and pay additional fees. I feel that you should reimburse me the difference.

Regards,

[redacted]

Business

Response:

We apologize, our site has since been updated. However we have refunded your account in full but we cannot refund anymore than the purchase price

Review: I ordered a coffee table from Homeclick and they sent me a table with a broken. It took them weeks to send me another replacement and the replacement leg was also broken. Horrible company and customer service.Desired Settlement: I want a refund for the damaged item I received

Business

Response:

We have gone ahead and refunded the customer in the amount of $183.02. Thank you

Review: The product was shipped and damaged upon delivery. I immediately reported it to the company and after several days shipped a second replacement item which was also damaged in shipment.

The company indicated that the damaged part would be replaced which has been several weeks and no communication or replacement part.Desired Settlement: Replacement of broken light glass as soon as possible

Business

Response:

The customer has received a new replacment and all is well

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: They sold me a product that does not meet the standard or code defined by the state of Massachusetts.

Failed to provide adequate support to return the item which will fail inspection and can not be installed.Desired Settlement: Free shipping when it was sold to me. They should assist and acquiring a "reasonable" rate for the return.

Reasonable is $200 which is what other websites charge for shipping.

They should waive the restocking fee. Item is being returned because it fails to meet code and can not be installed.

Business

Response:

We apologize however it is the customers responsibility to make sure the merchandise meets state code. We can accept the return however the order would need to be ship back at the customers expense. We will split the restock fee to help alleviate some of the cost as a courtesy.

Review: I purchased a sofa from this company. The sofa has been reported because of failure to perform. The frame is broken. The sofa has a one year full warranty. The company states the sofa is no longer in production. I contacted the manufacture and found this to be a lie. The sofa is still in production. This company fails to honor their product warranty.Desired Settlement: Replace defective product with new item

Business

Response:

That is not the information we have in the notes. It looks like we sent an email to the customer on 8/26. We offered the customer a full refund however she would need to donate the couch and send us the paperwork. The customer did not want to do that. We would be more than happy to refund the customer once we are sent the donation document. I have provided the emails of the request below. Thank you

UserID: [redacted]

Date: 08/26/2013 13:16:10

Tran Type: Order

TranID: [redacted]

Reason: Other Info Changes

Department: CS

Subject:

__________________________________________________

From: merchandise disposition

Sent: Monday, August 26, 2013 1:16 PM

To: 'Kim Bone'

Subject: RE: Homeclick.com Order Number: [redacted]

Good Afternoon Kim,

Coaster has offered us two options.

You can donate the item for a refund and purchase a different item or you can keep for the

compensation.

Thank you,

Breanne

Homeclick.com LLC

From: Kim Bone [mailto:[email protected]]

Sent: Sunday, August 25, 2013 10:32 PM

To: merchandise disposition

Subject: Re: Homeclick.com Order Number: [redacted]

I responded to this email, not happy with the compensation offered and never heard back. I take it

that this is the best offer you have and I have no choice but to keep the defective couch, that is

only a few months old. I will be contacting the Revdex.com in your area and the manufactures area about

not following the warranty that came on the couch. I will give you a few days to honor the

warranty, which states a full refund or another item in its place. Nowhere on the warranty did it

say to donate, get a receipt in the the manufactures name, mail it in, wait for refund, and in the

mean time have nowhere to sit. thanks, Kim

Sent from my iPad

Consumer

Response:

Review: [redacted]

I am rejecting this response because: Again this company fails to address the root cause of the problem. Which is complete failure to honor the manufacture warranty. The warranty states full replacement within one year of purchase for defective merchandise. Well this is certainly defective merchandise reported within three weeks of purchase. They expect me to return at my expense and inconvenience for their incompetence and second hand merchandise. The warranty states full replacement. I have contacted Coaster the original manufacture, they responded that they do indeed continue to manufacture this specific loveseat. Also they state defective merchandise is to be replaced of equal or more value in full. Not $300 as offered by this retailer. I do not understand reluctance of a reputable business to fail and honor their warranty. I do not want the defective coach only a replacement. They can pick up the defective one upon delivery of a new loveseat in good condition.

Regards,

Business

Response:

The item has been discontinued and there is no further stock available that we can get. We will go ahead and have the couch picked up and donated. A credit will be issued in full as soon as this is done. Thank you

Review: I placed an order for a Hansgrohe Contemporary Soap Dispenser part number: [redacted] on October 22nd 2014. My credit card was charged in full. On October 29th, homeclick sent me an email informing me that they did not have the product available until January 15th 2015. I called the homeclick number to cancel my order, but was routed to voicemail and left a message. I called the number a few days later and once again left a message to cancel my order, but did not hear back from Homeclick. As of this date (January 4), I have not heard from Homeclick. I expect a full refund of 37.95.Desired Settlement: Full refund of 37.95 for order # [redacted]

Business

Response:

We have gone ahead and cancelled this order as of today 1/6/15. Thank you

Consumer

Response:

[redacted]

I am rejecting this response because:

I have not received a refund for this order as of 1/10/15. To reiterate, Homeclick charged my account in October of 2014. I would like an immediate refund of the full amount.

Business

Response:

We have refunded the customers order as of 1/13/15. Thank you

Review: On October 6, 2014 I ordered 34"[redacted] silver painted glass curio cabinet. I was notified it wold be shipped and it was shipped. It arrived on my driveway as a large box of broken glass on November 3, 2014. I notified them that day that it was completely broken and needed to be picked up immediately ....it should not have been delivered because it was broken when it was taken off the truck because there was broken glass on the street. I have talked to [redacted] every day and begged them to get this large box of broken glass off my driveway. They claim it is the responsibility of shipping company I did not hire, or my fault because I said they could deliver it while I was not at home. Then he said they had authorized it to be picked up but [redacted] said they did not authorize it. In the meantime while they argue amongst themselves, I have a large box of broken glass on my driveway that I did not break. I have asked and asked to speak with a manager but was not allowed to and was refused the manager's phone number.Desired Settlement: First and most immediately, I want this large box of broken glass on my driveway picked up and cleaned up. Then, I want my Oder filled and a new curio cabinet delivered safely and put in my home.

Business

Response:

We have gone ahead and credited the customer $150.00 to dispose of the merchandise.

Review: Received delivery of a medicine cabinet with a broken mirror 9 11 14 . Immediately called and sent Emails and continue to do so without this being resolved.Desired Settlement: I no longer wish to take up space with a damaged medicine cabinet and carton,any other company would have given me a shipping label and replaced damaged item or a full refund.

I request a full refund

Business

Response:

A replacement order has already been shipped out on 9/19 and is scheduled to be delivered today. [redacted] tracking number is [redacted]. Thank you

Review: Ordered a Snow Joe/2030 PSI 1.76 GPM 14.5 Amp Electric Pressure Washer on January 8, 2014. Was immediately charged for product even though they did not have it in stock. I was not told until January 29th via email that the product would not be coming until March. I have called repeatedly to get refunded and cancel the order. The company only has a machine and no one answers the phone for cancellations. Called again today on February 25, 2014 requesting a refund and cancelled order.Desired Settlement: I would like a refund of $139.99 immediately and the order cancelled. Thank you,

Business

Response:

We apologize for the delay and have cancelled and refunded this item as requested. Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: This is my second complaint about this business. Once again, I attempted to place an order. They incorrectly charged me too much, failing to apply a gift card (which I had been sent for my last disastrous order). To apply the gift card, they cancelled my prior order which pushed my shipping date back two days (from 12/1 to 12/3).

Then, I was repeatedly assured my item would be shipped out on 12/3, but it is now 12/4, the day after its "Ship By" date and the item still has not come (although my card was charged right away!).

I am now being told it will be another one to two days until my item ships because the manufacturer allegedly had a power outage. Which is not the same thing as I was told yesterday (why was the power outage not mentioned when I was assured my item would be sent out yesterday 12/3)?

The original order has also still not officially been cancelled although I was told that would be corrected within 48 hours.Desired Settlement: I want my item shipped and I want my bill to be reduced as a result of repeated hassle and delays in shipment. I have now made five separate phone calls to try to get this item sent out, wasting hours of my time. I do NOT want another gift card as I am in this position only because I tried to use the gift card from the last time they failed to deliver my order! I never, ever want to do business with this company ever again but I feel I should be compensated for the time and hassle I spent trying to get an item delivered as promised!

Business

Response:

I see that the order was placed on 12/1/15 and had an expected ship date of 12/3/15 as stated in the email confirmation as well. Unfortunately the manufacturer had an outage and was unable to ship the product on the 3rd. Your order was shipped out the next business day which was 12/4/15 and is due to deliver tomorrow. The tracking number is [redacted] Please keep in mind that all of our shipments are made from the manufacturer and they are all estimated. At this time we can offer a $25.00 credit that will be processed back to your account for the trouble. Thank you

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered a wedding gift for a friend from Homeclick on Oct 16th. In December I spoke with my friend and found out they never received the gift. I used the tracking function that Homeclick provided me with and found that the package had been returned to their company. I was never notified and still have not been refunded. I have spoken with the company on the phone on two separate occasions and was assured I would be refunded and I have also e-mailed their customer service 3 times, still no refund. My friend never received the gift, they never informed me, and they will not refund my money. I am concerned this is not a real business entity.Desired Settlement: I would simply like a refund for the money I paid on a product that was never delivered. $135.00.

Business

Response:

We have gone ahead and refunded the customer today 3/2/15. We apologize for the delay. Thank you

Review: It took two weeks for any tracking information when I ordered a table on 1/13/1515 order # [redacted] I emailed them multiple times with no response till I stated I would report them to you guys at Revdex.com on 1/26/15 I then received tracking information within hours. I moved into my new apt and put it together only to find 2 of the 4 table legs were badly damaged. One table leg has rotten/moist wood blackened and the other leg had a piece broken off where it needed to be connected. I called HOMECLICK 2/5/15 [redacted] assisted me. He asked me for photos of the damage leg pieces which I provided 12 of them. 2/12/15 [redacted] emailed me the placement parts were being shipped from the manufactor. On 2/26/15 fed ex came to my door and delivered a brand new table top. Which I didn't ask for or need. I specifically sent photos and emailed and called them regarding the two table legs that attach and support the actual table. I tried calling HOMECLICK again to report this issue as I am beyond frustrated and done with thier incompetent service and they were closed due to a snow storm. I have a incomplete table with damaged legs that are rotten and broken and another table top which I don't need. I ordered this in January it's now March and I have no where to eat my dinners at still and I spent $241.On this item That I can't even use and no one will call, email or correct this issue after I have tried multiple times to get this handled either by phone email etc. I left another voicemail on 3/5/15 and have not heard back from anyone to fix this.Desired Settlement: I want them to come pick up this damaged table free of cost and the extra table top I didn't ask for and provide me with a full refund. I want a FULL refund before they pick the table up as I do not trust them to provide me with good service as this point. I had to email stating I would report them to the better business beauro before they would even reply to a email from me which is unacceptable. Only am I now reporting them since I bought this table in January and its March and I still have two damaged leg pieces and can not use this broken table.

Business

Response:

We apologize that you have received damaged merchandise and for the lack of response. We will go ahead and refund your account in full today and we do not need the merchandise back. Thank you for your patience.