Homeclick

Review: I had ordered a wall scone from HomeClick on June 25th. The order was processed on June 27th. The item arrived on July 1st in damaged state. I first contacted them on July 2nd, with all details of the purchase. On July 7th, early morning, I was asked to send a picture of the damaged scone, which I did immediately. After a reminder they acknowledged the receipt of all information on July 8th morning. Its been 30 hours since then, and I have still not received the return authorization number to get the refund process started. I have sent two emails, with no results.

Business

Response:

We actually called the customer yesterday 7/9 to apologize for the delay. We will process a full refund to her account within 48 hours. Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. I will consider the matter resolved, once I receive a full refund of my damaged item.

Review: I purchased a chair from this company on December 22nd, with a guarantee that the item would be shipped by December 24th. Their return policy states, "If the merchandise ordered by you is not shipped by the estimated ship date, Homeclick offers you the choice of (1) canceling your order with a prompt, full refund of any payments you have made, or (2) accepting delivery at a specific later date."

I received no notice about shipments until January 3rd. Prior to that, I sent multiple emails and filled out the cancellation form on their website requesting that they cancel the order. I also tried calling several times, but only got a voicemail box.

The only email we got back was from one of their reps, [redacted], letting us know that the item was shipped January 2nd. HomeClick has refused to communicate at all, except when I asked when they will be delivering the item.Desired Settlement: I want the charge reversed, and we want the FedEx shipment cancelled before it reaches us. I am planning to reject the shipment and refuse to sign if it gets here.

Business

Response:

The customers account was credited in full on Tuesday January 7th. An email was also sent to the customer to confirm this

UserID: [redacted]

Date: 01/07/2014 20:09:15

Tran Type: Order

TranID: [redacted]

Subject: HomeClick.com Refund Notification

__________________________________________________

Dear [redacted],

This is an automated message, please do not reply.

Regarding your ORDER #[redacted], credit in the amount of $159.89 was issued.

This amount should appear as a credit on your next statement.

Thank you,

HomeClick.com

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On 2/16/14, we purchased an [redacted] Comfort Systems Loft Small Direct Vent Fireplace Insert with Remote Ready Millivolt - Product number DVL25IN33 (Order Number [redacted]) from HomeClick.com. On or about 9/2014, we paid a California-licensed General B Contractor ([redacted] to install the unit.

Since its installation, there were many issues with the unit: (1) the blower in the unit does not operate so heat cannot escape, (2) the unit often has low flames of bluish color which two contractors have confirmed are unit related and not due to the gas line, and (3) the remote control sensor does not work consistently even when the remote control is directly in front of the sensor.

When we contacted Homeclick.com, [redacted] (the sales rep who sold us the unit) advised us to contact [redacted] directly which we did. In response, [redacted] sent us a new heat sensor which we used to replace the existing heat sensor. The blower problem was not resolved. So we contacted Homeclick.com again and [redacted] again advised us to contact [redacted] directly which we did. This time, [redacted] sent us a new blower. At the recommendation of another fireplace distributor in the bay area, we contacted [redacted] Plumbing (###-###-####) to come replace the blower. When his company arrived, they advised us that even if they replace the blower, the other issues will remain making the unit useless. They declined repairing the unit. We also contacted [redacted]'s only [redacted] dealer to see if they could repair these issues. They also did not call us back.

When we contacted [redacted] again, he asked us to call [redacted] at ###-###-#### and ask for [redacted]. On 1/20/2015, we contacted [redacted] who referred us to his manager "[redacted]". [redacted] said that because I bought it online, there's nothing they can do, that my unit has no warranty and that Homeclick.com is not an authorized reseller (all of these statements contradict what [redacted] had told us).Desired Settlement: This unit has not worked since the date of its installation and despite repeated attempts to have it replaced or repaired, nothing has been done by either Homeclick.com or [redacted].

Business

Response:

I would like to start by saying that the first part of the problem is that a contractor should really not be installing a decorative gas appliance. It's not the same as installing a gas stove and they do not work the same.The low blue flame is anindication of A) low gas pressure, B) a venting issue. Most probably itsventing Either the liners are crossed or blocked.Easy way to find out turn the unit on and open the glass door on the unit ifthe flame improves it’s the venting. The reason the flame improves is itsstarving for oxygen and when you open the door your supplying the needed air.If not it’s low gas pressure or a blockage in the line. Please reference page 14 of the owners manual under symptom, main burner flame is a blue, lazy, transparent flame. The reason the blower doesn’twork is the unit has to reach a internal temperature of 110 degrees to turn theblower on otherwise it would blow cold air into the room. It’s meant to worklike that. So bottom line both problems are related. Fix one and you fix theother. As far as the remote it could be defective or just not synced to thereceiver.

Consumer

Response:

I am rejecting this response because:1) telling me that a licensed contractor is not authorized to install a gas fireplace is rediculous. 2) The pilot was reviewed by the original licensed contractor who installed the unit, a subsequent licensed contractor who had installed our furnace and a third licensed contractor who another gas fireplace seller referred is to and who specializes in repairing gas units (and who we called to come replace the blower but who ultimately said fixing the blower would not fix the other issues). All confirmed there was nothing wrong with the pilot or the installation.3) when the units flames do work (about 25% of the time as its hit or miss), the unit reaches very high temperatures - to the point where neither the unit not wall can be touched because they will burn your hand. Even when the unit reaches such a high temperature for ten plus minutes, the blower does not work.4) this unit - which is less than a year old and hasn't worked properly since installed- is defective and I should not be required to call more people to come over to see it to prove it to you. I am not asking for a refund. I am asking you to send someone to repair it or to replace it.

Business

Response:

We will go ahead and process a full refund for this item. Thank you

Review: On 11/10/2013 I purchased online from homeclick shower door. Delivery day was 11/20/2013. I did not get it on 11/20/13. I called to company and they sad that somebody had to call me to schedule delivery time.Again nobody called me back. On 12/21/13 I called again (spoke with [redacted]) and appointment was made for 11/22/13. My son was all day home waiting for delivery. Nothing was delivered. After that I was in contact with so many people (supervisor at homeclick, operator and supervisor at roadway delivery company) nobody could tell me why my order was not delivered, where is my order and when it will be delivered. Everyone promised to find out within one hour and let me know what is going on but nobody called me back. Till now I do not know what happened with my purchase. On 11/23/13 I scheduled appointment for door instolation and paid $50.00. After this horrible service I had canceled (unfortunately) my order. I want to punish people who is responsible for this kind of service and I want them to reimburse me $50.00 for instollation which did not happened.My order #[redacted]. Roadway tracking #3[redacted].Desired Settlement: Pay me $50.00 and for inconvenience and frustration mail me this order for free - I deserve it for such a horrible service and next time it will teach them how to treat their customers.

Business

Response:

We apologize you had a problem with the trucking companya and your order was not delivered in time. We have refunded your account in full however we cannot refund you for any more than the money you paid us. Thank you

Consumer

Response:

Review: [redacted]

I am rejecting this response because:It is not me who has problems with delivery. It is you who can not arrange the proper delivery and I am the one who was suffering .It is your responsibility to check if customer got the order but whenever I called nobody knew anything. This is not the way the company should work. Because of this your company should be punished and I had to be reworded with my item free of charge. This is the only way I will accept your apology. I had never get such horrible service before.

Regards,

Review: I ordered a new toilet to replace my old one on 8/2/14. I had called to confirm my order on 8/2/14. I was assured that the toilet would be delivered to my home within 1 week. The next week I was sent an e-mail that the toilet would be delivered on 8/30/14. On 9/1/14, I called and was assured that the toilet was in and being processed. Then I was sent an e-maiL that the toilet would be sent on 9/30/14. On 10/1/14 & 10/2/14 I called and was told that it will be delivered sometime next week ( nodate was given).Desired Settlement: I would like to have the toilet delivered to my home as soon as possible without further delay. And an explanation why I am receiving poor service for an item that was "in stock" over 60days ago.

Business

Response:

Good Afternoon,Please see below UPS tracking #s[redacted]

Review: Home click advertised and illustrated a tub spout with a shower diverter. I received one without the diverter. They that I should return the product at my cost. They emailed me that the manufacturer does not even make a diverter spout. they never refunded me for the product they never refunded my initial shipping charge. They do not respond to my emails.Desired Settlement: credit my full payment including shipping back to my payment credit card.

Business

Response:

The customer has been refunded as of today 9/25. Thank you

Consumer

Response:

I am rejecting this response because:

They did not refund the shipping charge. I did not order the wrong item, they sent the wrong item. why must I pay for their mistake.

Business

Response:

We have gone ahead and refunded the shipping charge. Thank you

I ordered two pairs of lights from this company and they were to be shipped to Singapore. They ship my lights to the wrong location, lost my lights through the process, told me they had been discontinued, and that I should now try to re-order the pair through some other company that may have them even though they have been discontinued. Now I have a client with only one light in Singapore and one light never to be found again.

I have had a terrible experience with this company, they are unreliable and I will never order through them or refer them again.

Review: I ordered a chair from their website on 10/13/2014 which is a replica of a designer chair. The chair on their website shows a photo of the chair with a bracket system that holds the back seat as a double bracket, as is the original design and in a brownish/ orange toned walnut color. What I received is a chair with 3 brackets, not 2 on the back which is not consistent with the photos online or with the original design. The wood is not brown/ orange toned either, but brown with grey tones - again not what is shown on their website. I have spoken to several people and sent emails with very clear pictures to an employee named [redacted] ([redacted]). Communication began the day I received the chair on 10/30 upon opening the box. They agreed to refund the chair but I would be responsible for return shipping. I replied that I should not be responsible for return shipping since they clearly didn't send what was pictured on their site. [redacted] agreed to contact the manufacturer and assured me he would sort it out by the end of the day on two occasions via email - the last promise was on 11/11. After several emails on 10/30, 11/3, 11/4, 11/5, 11/6 & his final promise to sort it by 11/11, I called him again 11/13. I asked him if he cannot sort it, let me know, as I felt it was time to file a dispute with my credit card company and with Revdex.com. He asked me not to do that and once again assured me he would have it resolved the next day. Since then, he has not returned my calls or emails regarding the status. I called again this morning at 9:30am PST and was told the supervisor,[redacted], would call me back after her meeting. I never heard from [redacted] either. I called again and was told she left for the day. I have waited for resolution for 20 days and I still haven't received a refund or return labels or any update from [redacted] or[redacted]. The chair is not what is shown on their website, they are aware of this and still not resolving it.Desired Settlement: I want a full refund of $195.75 to my credit card and return shipping labels provided for order #[redacted] ([redacted].

Business

Response:

We will be emailing you a prepaid label within 24-48 hours. Thank you

Review: Homeclick states during purchase it will be delivered within 5-7 business days and til this date I haven't received my product. On the 4th I received an email to track my order through [redacted] and when I did, it said it already attemted to its own address rather then to attempt to my address. Clearly I'm extremely irate and feel this absurdity should be addressed immediately. Homeclick truly disappointed me as a customer. Customer service representative was not engaging nor knowledgeable to my situation just continuously kept on repeating herself robotically. It's a shame!Desired Settlement: I just want my damn dining table and to never come across Homeclick while online shopping everrrrrrr again.

Business

Response:

We sincerely apologize for the trouble and your disappointment, It looks as though the package was delivered today at 1PM via [redacted].?

Review: Ordered a kitchen sink and drain December 8, 2013 from online company Homeclick.com. Received no comfirmation email for the product order, only an email with a revised ship date for the products of January 3rd, 2014. Placed a phone call immediately to numbers listed on the company's website requesting an immediate cancelation of the order. Our current kitchen renovation requires the job to be completed before the revised ship date for the sink. I have already had to purchase and install a different sink. Phone calls to any of Homeclick's phone lines are unanswered. Multiple left phone messages and email requests receive no reply. I have ordered may items via the internet for our home remodel. Never have I delt with such shockingly poor customer service from an online company before. I am simply requesting the order and any charges to be canceled.Desired Settlement: A complete cancelation of the order and no charges made to me.

Business

Response:

We apologize however ir looks as though this order was cancelled back on 12/30/13 and an email was sent. I have copied the cancellation confirmation email below . Thank you

UserID: [redacted]

Date: 12/30/2013 12:06:23

Tran Type: Order

TranID: [redacted]

Subject: HomeClick.com Cancellation Confirmation

__________________________________________________

Dear [redacted]

This is an automated message, please do not reply.

We are contacting you in regards to ORDER # [redacted].

The following item(s) were cancelled as we are not able to fulfill the order. You will be refunded.

Quantity

Description

Reason

1

Blanco/Silgranit II Diamond Super Single Bowl Kitchen Sink in Cinder

Does Not Want

1

Blanco/Decorative Basket Strainer in Cinder

Does Not Want

Thank you,

HomeClick.com

Review: Advertising complaint: their site states that the faucet I bought has a 7.5 reach spout which was untrue. After paying a plumber to install we realized this is actually at least 9.5 reach spout. I told them repeatedly that it is incorrect but after months they still were advertising the faucet falsely. ANd as I paid someone to install it already I was A"stuck' with keeping it .

Problem is the soap dispenser is broken - broken since the day I received it. I wrote at least 8 times and then called. They tole me they took car of it but never did. Finally got in touch with a manager who was "taking care of it" but nothing has happened. I am stuck with a broken faucet after many months of complaints.

They have not made any resolution. Because the faucets much match I bought two. Thus they BOTH must be returned b/c I can't find a match for the broken one. No one at HOmeclick will make a move to fix this. They just want me to go away and keep the broken product.Desired Settlement: I got a letter after 8 attempts and that was OVER a month ago - has done nothing to resolve

Got a phone call - nothing came out of it.

I want a refund for the faucets at this point for both faucets. So I can go and find TWO Matching faucets.

Business

Response:

We can certainly take care of returning the defective faucet. Please package that item up and we will send you a shipping label via email to return that item. However we cannot accept a return of the second faucet.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

They will not provide me with a tracking number for the soap dispenser and only said they had it on the day I filed the complaint and in emails related

that it was too late b/c they already mailed it out coincidentally on the day I filed the complaint. No one has been able to give me a tracking number for that item. This is not surprising since for the first month they were notified l was given a "fake" tracking number which was actually for the original order. Thus the soap dispenser had never even been ordered or looked into at that time. HOwever, every time I called it was "on the way." I am thinking that by now it is not on its way.

l was told that by one of the managers they would not communicate with me b/c I went to the Revdex.com. So, when I asked for the managers superior and the tracking number for the item he refused to give me that information.

I want a full refund for both faucets, as they have to match and the one faucet is actually misadvertised and it not the 7.5 inch spout reach that is advertised or that they checked into when I called them PRIOR to purchasing/installing. I want nothing to do with this company. I want a FULLY refund. They told me I can't have one b/o the items have been open - even though one is broken and one is actually the wrong size (mis-advertised).

Review: We have ordered 2 chairs from Homeclick on 11/6 order #[redacted] A shipping label was created on 11/11. I placed a call to Homeclick on 11/14 and 11/17 to inquire about the shipping status, they advised me the item is at a warehouse and waiting for carrier to pick-up. They promised to email communication between them and the vendor; I never received. I tried tracking the package on 11/18 and STILL said label created; no movement. I spoke to [redacted] at Homeclick who said she will personally contact the vendor and rely the message by end of day. At 4:35 pm I called to inquire about any updates from the vendor or[redacted]. The representative stated that they must have lost the package but will send a new package today. When I asked for the new tracking number, she couldn't provide saying the warehouse has it. I asked for her to furnish me with this information, I have now been on hold for 22 minutes.

Business

Response:

We apologize for the delay your order was shipped out via [redacted] tracking [redacted]. Thank you

Review: I ordered 2 desk items on February 16th 2015. I was told on the order that the desk was expected to ship to me on or before 3/9/15. I didn't get any update on the shipment on 3/9 so I called the company. They said they would look into it. I received notice on 3/12 that the order was delayed and would ship on or before 3/20. On 3/13 I received another notice that the order is being further delayed and would ship on or before 3/25. As we approached 3/25 and I didn't hear anything I checked in with them via phone. They told me it was being shipped out that week and I'd receive the desk by 4/3. Today is 4/2 and I just received another notice that the order is being delayed and will ship on or before 4/3. I am 8 months pregnant and order this 2 months ago so I could function putting this together. I need the shipment now without further delay (most importantly) and I'd like compensation for the inconvienence.Desired Settlement: I need the shipment now without further delay (most importantly) and I'd like compensation for the inconvienence.

Business

Response:

The order was shipped on 4/1 via YRC freight, tracking number [redacted]. It looks like you were handling this with [redacted] already as of 4/6. Thank you

Review: On Feb 12 2014, I ordered via homeclick.com $947.61 worth of merchandise. My order # is [redacted]. At the time of order, all items show plenty in stock. 3 items (faucets and accessories) they promised to deliver on or before Feb 18. 2 (Toto toilet and sink) items they promised to deliver on or before March 5. On Feb 28, I noticed that I have not received the 3 items they promised and called. They then postponed the shipment to March 17, citing their distributor ran out of stock. On March 5, I noticed the remaining 2 items were not shipped either. However, this time it took me calling them 3 times to find out one of the items won't be delivered until mid April. Since these items were ordered for my bathroom remodel, I couldn't wait that long. And I found these readily available at a local retailer so I decide to cancel the order. The agent was very resistant. She cancelled the Toto toilet and sink but she said she cannot cancel the faucets by herself because the distributor has to confirm it. I don't believe their arrangement with their distributor shall have any bearing on this case. She processed a $470.60 refund, $477.01 short of the payment I actually made. The refund notice also said the credit would not be processed until my next statement period. I request full refund of $947.61 immediately. It is simply not a fair practice to delay delivery and then delay on refund.Desired Settlement: I request full refund of $947.61 immediately.

Business

Response:

We apologize however our records indicate that you place an order on 2/12 totaling $1050.93 with a discount of $43.93. This made the new total charged $1007.00. Everything on the order was cancelled except for a Broan recessed fan $103.32. At total refund of $903.68 has been given. We got this number by taking the total charge of 1007.00 minus the $103.32= total refund of $903.68.

Review: Purchased a gas fireplace; parts found to be defective. Homeclick then provided replacement parts, but is refusing to pay for the service call to have the parts installed.Desired Settlement: The service call cost me $410, of which Homeclick has issued a credit of $40; they still owe me $370.

Business

Response:

We apologize but the warranty of a product only covers replacement parts. It does not cover any expense that the customer will incur to install the parts.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The company sold us a product that was defective. The company DIRECTED US to call a service provider in order to determine which parts were defective. Yes, they replaced the parts; however, they did not tell us until AFTER we incurred the charge for the service call that they would not cover the service call. Were we supposed to install the replacement parts in the gas fireplace by ourself? The warranty should have included parts AND service.

Regards,

Business

Response:

The product was not installed by a Majestic certified tech. For this reason the installation of the replacement parts are not covered under warranty. The cost of installation will not be refunded by Homeclick.

Review: 10/29/2014 I ordered a [redacted] sofa, chair and ottoman from homeclick. The website indicated that the products were in stock and be delivered by 11/16/2014. I never heard from Homeclick on delivery, and called several times to check on when the items should arrive. Each time I was told the item was delayed at the manufacturer and we would be emailed when it was ready for delivery, which was never received. On 1/25/2015 the local trucking service called to set up a delivery time for 1/26/2015. There was damage to both the ottoman and sofa. I immediately called homeclick about the damage and was told they would contact the manufacturer to determine replacement time. On 2/5/2015 I was emailed that I could accept a $150.00 credit if I chose to keep the damaged items, which I refused, requesting a replacement. I never heard back and phoned again on 2/9/2015 to see what the status was. I was told the replacements were ordered, and should arrive within 2 weeks. On 2/24/2015 I called to check on the status, and was told the items appeared to have shipped, but they were waiting on tracking info, and would email be by end of day with that info-which I never received. On 3/3/2015 I phoned again, spoke with Malcolm,tand asked to speak to a supervisor-I was told she was busy. He told me my order had not been processed because the manufacturer requires the damaged items to be returned before replacement, and he would call back within 24 hours to let me know the status after checking with the manufacturer. He applied a $95 credit to my account for the inconvenience. I received and email on 3/4/2015 indicating replacements should arrive by 3/25/2015. On 3/25/2015 I had not heard anything further, called again, only to be told the manufacturer indicated the item is on backorder and should be available on 4/2/2015. I asked to speak to the manager, and was told she was on another line, but an email had been sent to her regarding my issue.Desired Settlement: Immediate replacement of the damaged items purchased. Homeclick received payment for these items 10/29/2014 and still has not delivered undamaged furniture. The amount of time waiting for the first shipment was ridiculous(3 months!!!) and now I have been waiting another 2 months for replacement. In what universe is it ok to hold onto payment for items that still have not been delivered 5 months later?? Homeclicks customer service department representatives have told me such a variety of stories with each phone call, it begs the question whether they have any idea on what is going on. And really-why should a customer have to call so many times to check on an order-why is there no one on staff making sure there is quality communication with the customers regarding delivery times and resolving issues? $95 was a nice gesture, but quite insulting when you compare what my time is worth and the amount of it I have spent on the phone attempting to resolve this order.

Business

Response:

We are working on a resolution and will get back to you shortly.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

this complaint has not been resolved. The company has contacted me, and I am still waiting on replacements.

Regards,

Business

Response:

The replacement order was picked up this morning via [redacted], [redacted], tracking [redacted]. Please allow 3-4 business days to deliver. The trucking company will contact you to schedule a delivery date and time. Thank you

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

regarding my complaint [redacted] with Homeclick, per your request, I am writing you to let you know I have not received my replacement sofa yet.

Review: I ordered a comforter on-line on 12/10/2015 money was taken from my account and I received an e-mail stating I will receive my comforter by 12/23/2015 then a few days later another e-mail saying my order was on back order and it will ship on or before 1/15/2015. It is now 1/19/2015 and I do not have my package. I will never order a product through this as I was just told drop company. I was just told by a customer rep that my order has still not shipped and I should just refund my money. Again, they have had $189.99 of my money since 12/10/2015 and they are just telling me because I call I will not be getting my package.Desired Settlement: I want a phone call from a manager.

Business

Response:

Good Morning, We apologize for the delay in this order. I spoke to the manufacturer and they advised this is back ordered until 2/26 but that is not a confirmed date. I see you requested this order to be cancelled. Should we continue with the cancellation?

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered a beautiful hanging clock from homeclick.com. I used my [redacted] Credit Card to make the purchase for $122.40. The clock came via [redacted] and was damaged. It was broken in large pieces. On top of that, when the battery was put in the clock, the clock did not run. I immediately left a message on their complaint line. The next day I received a call from [redacted], Cust. Service Rep, asking me to send photos (which I did). She advised me that the manufacturer probably did not want the item back, and she would get process my refund. That was 09/14. Since then I have heard nothing. I have left several detailed messages and several voice mail messages. No one will respond to me. I'm assuming they are trying to ignore me until the 30 days is up, therefore, not having to issue a refund. The product was packaged very poorly; how could the item not be broken? Also, it is obvious [redacted] was not gentle. No shipping receipt was left with the package. The [redacted] man left the package, rang the doorbell, and took off faster than I could open the front door. I am disappointed, as I really wanted the clock and would accept another perfect one in it's place. Please help me.Desired Settlement: I would accept a refund on my credit card or another clock. The damaged clock is sitting here, ready to be picked up. I am a Senior Citizen, and I am pretty sure I am being conned.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I have not yet received my refund in the amount of $122.40 which you assured me would be reflected in my bank card statement. The statement came out on 9/24/2014, and there is no refund. Please handle this today.

Regards,

Consumer

Response:

I received a refund on my credit card.

Thank you so much for resolving this issue for me

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Saturday, November 09, 2013 Order No. [redacted]

I placed the above order and did not receive the item that was advertised on the website. Item was to weight 50 pounds--I have the description, instead I received an item weighing 30 pounds and notified Homeclick immediately. They have repeatedly failed to answer my phone calls or emails. They asked I pay for return shipping which is over 300.00 for an item that cost 259.00.

They sent the wrong item and I have all the supporting documentation.

The item is in plastic and I have the original box.Desired Settlement: I want this item picked and Home click needs to pay for the return since the wrong item was sent.

I would be happy to send you the supporting file.

The item they originally advertised falsely is not longer available on their website

Business

Response:

We processed a refund to the customers account for $220.15 on 1/27. We do not need the item back. Thank you

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: Homeclick states during purchase it will be delivered within 5-7 business days and til this date I haven't received my product. On the 4th I received an email to track my order through estes express and when I did, it said it already attemted to its own address rather then to attempt to my address. Clearly I'm extremely irate and feel this absurdity should be addressed immediately. Homeclick truly disappointed me as a customer. Customer service representative was not engaging nor knowledgeable to my situation just continuously kept on repeating herself robotically. It's a shame!Desired Settlement: I just want my damn dining table and to never come across Homeclick while online shopping everrrrrrr again.

Business

Response:

This is a duplicate complaint. I responded to the original.