Horizon Services, Inc.

On time-- very friendly. Did a great job at a fair price. Would recommend to anyone.

Review: Horizon came out to replace the furnace, they took an electronic air cleaner that was installed by [redacted] which is the builder for my home. This was unauthorized and practically stolen from home. I have had this piece in my home since it was built, it was part of an upgrade and the total price I paid was $720.00. I had one of their guys come out and he called them company and verified it was taken and that they need to replace the air cleaner. They only offered to pay me $100.00 in place of replacing it. I would like a brand new electric air cleaner because I have adopted kids in my asthma and because I paid for the upgrade.myDesired Settlement: I would like to have a brand new electric air cleaner placed back in my unit like it was before they arrived at my home. I will only take the exact same kind that I had please. Thanks for your time. I have a receipt here that shows what I paid for the extra upgrade. I live in a $750,000 house so it's about the principle. I don't go to Horizon and steal things from them so I would like this resolved peacefully and respectfully.

Business

Response:

Summary of Business Activity:

MTD Transactions: 7,245

YTD Transactions: 113,485

We understand that you have spoken with our Customer Relations Manager on multiple occasions regarding your concern. We have brought your comments to the attention of our upper management team and our Operations Manager and have conducted our due diligence.

At this time we are unable to take responsibility for what the homeowner believes occurred 5 years ago. Policies that we have in place ensure that our records indicate the detail of every job created and in no instance was their proof or reason to believe Horizon Services removed the equipment in question. Since we cannot – nor can the homeowner – provide substantial evidence that we removed his electric air cleaner 5 years ago, we are unable to appease his demands.

As a one-time courtesy, extended to a past customer, we did offer the homeowner a $100 gift card. This offer was rejected. We are unable to take any further action at this time. Thank you.

Consumer

Response:

The team from Horizon did a great job. They were knowledgeable and professional at all times and with all steps of the repair. They arrived when they promised and finished the work when stated. Overall a very positive experience.

Efficient and well done valve replacement. Professional communication and worked a little on price. Overall, a bit on the expensive side. But for a same day call, this is what you get.

Very nice, and mannerly. Did a clean job

Today was my second year for Horizon's heating maintenance service. As part of the promotion in signing with the company, this service call was a free one. I received a phone call informing me that a technician was in the area and would arrive in a half hour. He arrived on time. He introduced himself, put on his shoe covers and was ready to do his job. He explained what he would be doing and even asked if I wanted to watch. I had been hearing gurgling in the pipes in my baseboard heating so it was no surprise to hear there was a problem with air in the system. He explained that the problem would be solved with purging, answered all my questions in an understanding manner, and I agreed to having it done. Afterwards, he explained the maintenance service program and cost for the next year and I signed up for it. He also reminded me of the plumbing and air conditioning service available and the perks offered when signing up for the program. I already had the company for air-conditioning service. I feel this technician was very professional, friendly and knowledgeable and was satisfied with his work.

Tech was knowledgeable about the problem & about services.

[redacted]. was very professional and did a very nice job on my annual HVAC cleaning, even identified and fixed a leak in my condensate line as part of the service. Another good experience with Horizon Services!

[redacted] has serviced our system for the past two years and the work has been outstanding. We make sure to ask for him each and every service call. I highly recommend him and suggest you give him a try.

I was very pleased with the service and education I received during my heating system maintenance. Rocco thoroughly explained how my heaing system worked, the status of the components, and made suggestions for future upgrades. Very helpful.

[redacted] gave us prompt,professional service with a smile,the price was high compared to other plumbers;however, the service an guarantee is great,would recommend anytime.

My experience with Horizon was great! The drain technician was very knowledgeable and friendly. I was very happy with his work!

[redacted]. Is professional tech. He always gets the job done for us & is a pleasure to talk to. We welcome [redacted] to our house anytime.

[redacted]. was very professional and friendly. He answered all of my questions about my heater and duct work and showed me how to make changes to them myself.

Got here on time, worked clean and efficiently, had respect for my home, honest about pricing, although I believe most plumbing services are too expensive. The best part is the problem went away when I next used my shower.

Very friendly, Very Knowledgeable, explained to me what the problem was and even showed me. Will reccomend to others and hope when I need service again I hope to get [redacted]

I had a burst pipe which had burst and needed repair. The technician from Horizon, [redacted]. showed up at the appointed time, was courteous, knowledgeably repaired the pipe, and advised me on how to prevent the pipe from freezing again. Job well done.

The Horizon technician ([redacted]) was very friendly and professional. He arrived on time as scheduled. He also took the time to minimize any mess in my home.

The technician, [redacted], was great when he came to our house to check out the heater. He showed up on time, clean, used his shoe covers, was polite and great with our dog. He worked efficiently and did a great job answering all of our questions in great detail. He's the type of person you feel comfortable having in your home and made for a very nice experience! Thank you!

Received A/C service today, 4/3/2015, from [redacted]. with Horizon Services. [redacted]. did a great job and was especially polite, informative and truly professional.