House of Beauty

DO NOT ORDER ANYTHING FROM HOUSE OF BEAUTY WORLDCOMBECAUSE THEY DON'T SEND YOU EVERYTHING YOU ORDER! AND IT'S HARD TO GET SOMEONE ONE THE PHONE TO REFUND YOUR MONEY! I HAVE CALLED TIMES AND TALKED TO SOMEONE ! I HAVE NOT GOT A REFUND YET! WHEN THEY SAID THAT THEY WOULD REFUND MY CARD! STAY AWAY FROM THIS SITE!!!!!!!!!!!!!!

Dear., Rebecca we are apologize for the lateness of your shipping we are waiting for manufacturer Your shipping going to be received size="2"> Sincerely,House of Beauty, Inc

Hello Dear customer, [redacted] ***We can't understand why are you rejecting forYou received free product and your moneyWishing you everything the bestThank you for shopping with usHOB

From: Date: Mon, May 5, at 1:PMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [redacted] > ---------- Forwarded message ---------- From: [redacted] < [redacted] > Date: Mon, May 5, at 11:AM Subject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] To: [email protected] Thank you for your help, all transactions are completed

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

Dear customer the money have been refunded to you days ago please check with your credit card company.we apologize for the mix up in your order but we were in constant contact with you at all time and send you an e mail on the day you received your refund.thank you

I have made several attempts to reach this company regarding my order placed Dec 7, and not received This company is suppose to be in business for yrs and I cannot understand how when you donot return calls or answer Emails I paid with Pay Pal and have already contacted them Below is the order and my number to verify that I ordered from your company and waiting over a month for my items are uncalled for as well as no response from this company

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have never received a refund from House of Beauty at all neither have they reached out to me since last yearThe last response they sent was in July when they claimed they made the refund to a [redacted] accountThat was untrue because I never made my purchase by [redacted] - I made the purchase from my debit cardSomeone should take a look at reviews online about this companyThere are hundreds of messages and complaints about the same kind of conduct over the yearsI just wished I had looked at the reviews before I made the purchasePlease find a way to stop them from taking advantage of consumers Regards, [redacted]

[redacted] ***11:AM (hours ago)to me I sent you an email yesterday that I was able to read the merchant's response, as attached below While I do think this is a fair resolve, I have yet to receive the shipping refund for $This morning, I confirmed with my bank that the refund was never issued The merchant sent their response on 12/19/ Should the refund have been issued by then or did they need to wait for my acceptance? How do I follow up to ensure I get the resolution that the company has promised? Can the case be reopened to do this or can Revdex.com assist with this?Thanks, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Dear [redacted] .sorry about the wig not being send to you.it will be shipped tomorrow 12/19/and you should receive it some time next week.thank you for your patience HOBWorld.com

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI did notify the business already that the problem on my end has been fixed when I called them and I have no idea who are living in that houseI sold that house in If an immediate action was taken right away when I called, the delivery of item to the wrong address would have been intercepted since I called 5-days before item was delivered to said addressNobody seemed to hear me, that was my biggest concernThank you Revdex.com for resolving this problem Regards, [redacted] ***

Hello Dear customer, [redacted] We was trying to be in touch with you to help you resolve this problem but we cant find you in the systemCan you call us back or email usPhone# ###-###-#### Email: [email protected] Thank you for shopping with us HOB

Scheduled Delivery: Jan 03, Shipped to: SANTA BARBARA, CA, US Service Type: [redacted] SUREPOST Signed by: Delivered to: SANTA BARBARA, CA, US Date Delivered: Jan 02, your scheduled delivery is January 3rd thank you so much for your patience during these incredibly busy time

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I have tried to track the SHIPPING and it states the same thing order processed true enough the holidays came around but I placed my order on December 06,weeks before the holidays season I needed the products before the 25th I had to go out and purchase more products from another store this is ridiculous I suggest you please be honest with your shipping process so we can be aware that the order will be at least to weeks delayed Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, however their statement is not accurate, not once was I told it would be -days before I received my refundIf they had indeed listened to the recording they would not have made that statementAlso, not once did I state in my complaint that the representative Raised their voice, but they were indeed RudeEmail bounce back - I have advertisement emails from their business, it’s funny that those made it to my email box, but the email in reference to my refund didn’tThe last email advertisement I received came in yesterday at 3:pm Regards, [redacted]

Dear customer, [redacted] We was trying to call you but you hang up all of the time, your package was send to you on January and receive it on January Thank you HOB Tracking Number: [redacted] delivered On Time Expected Delivery Day: Friday, January 15, Product & Tracking Information Postal Product: Priority Mail 1-Day™ Features: USPS Tracking™ Up to $insurance includedRestrictions ApplyPriority Mail Insurance info icon DATE & TIME STATUS OF ITEM LOCATION January 15, , 3:pm Delivered, In/At Mailbox LANSDOWNE, PA *** Your item was delivered in or at the mailbox at 3:pm on January 15, in LANSDOWNE, PA ***January 15, , 8:am Out for Delivery LANSDOWNE, PA *** January 15, , 8:am Sorting Complete LANSDOWNE, PA *** January 15, , 7:am Arrived at Post Office LANSDOWNE, PA *** January 14, , 9:pm Departed USPS Facility PHILADELPHIA, PA *** January 14, , 6:pm Arrived at USPS Facility PHILADELPHIA, PA *** January 14, , 5:pm Accepted at USPS Origin Sort Facility PHILADELPHIA, PA ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me If the package is received on or before April 23rd, and it contains exactly what I ordered, then I will be satisfiedI already created a [redacted] dispute, for which [redacted] has refunded me the I am not sure if [redacted] has also required that House of Beauty refund [redacted] I am willing to do what I can to resolve payment if the shipment of the correct order is received by the date which House of Beauty has stated (April 23rd)If, however, the package is not received by this date, I will consider these terms null and void Regards, [redacted]

dear customer.when you say supposedly lost what does that mean?your package was lost by [redacted] AND they are responsible for this not us.we did file a claim but heard nothing from [redacted] yet.we have no control why your package was lost,but since its been more than weeks we will process your refund back to your mastercard.the money will be available in 3-working days.we are are sorry that this happen to your package and will take it up with [redacted] supervisor about the stories they told you.Have a great holiday Houseofbeautyworld.com

dear customer.you placed an order for 4pcs 4oz shampoo.that item was discontinued by the company so instead we send you exactly the same products in oz bottle so you received almost double what you paid for.you did not place an order for 13oz bottles.please check the confirmation of your order you will see oz not 13oz.the soaps we send you not as you claim.thank you Houseofbeautyworld.com Name Code Qty Unit Price Options Shea Moisture Raw Shea Butter Moisture Retention Shampoo 4oz