House of Beauty

Dear *** *** we will be more than happy to refund you $in a form of a check that is being mailed to you on 6/19/I hope you feel better HOB

Hello, Dear customer
*** ***We are apologizing for the lateness of delivery your correct productYour tracking # ***
Thank you for shopping with usHOB

See Handwritten Attachment:

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution is satisfactory to me. I will consider this totally closed when delivered :)
Regards,
*** ***

The job was simply Not done right in accordance to my medical issue I was trying to get a full coverage wig instead I got a mop with see through tracks and mest up closure sticking out, didn’t blend the hair two complete different colors ,complete different texturesI just want my
money back 150$ plus 50$ of extra hair that was not needed to buy 200$.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

*** ***4:PM (minutes ago)to me Yes I have received the remaining credit amount from House of Beauty and we can consider this complaint closed

Dear *** sorry for the confusion we will process and ship your order out Asap we will provide you with tracking number please give us 24-hours to resolve this for you thank you

Dear customer,
Your order was refundedWe apologize for any inconvenience

Dear Customer.First thing you should do is call your bank because the way our system is set up there is no way we can charge twice for the same purchase.according to our records first you got a refund of $and then another refund for $13.90.so your whole entire purchase is refunded.Please
understand that we are not interested in any customers money that does not belong to us.so after checking you will realize that you are mistaken.thank you Houseofbeautyworld.com

Dear customer, *** *** 255);">We are apologizing for this inconvenience, *** *** manufacture sold out of leave in conditioner, and have some problem to make it right now, I see that you are waiting for too long so we refund you already
Refund: Refund Transaction ID *** for and you will see it on your account in 3-business daysThank you
HOB

Handwritten Response

Dear *** ** ***
We are apologize for mast up your orderYour order has been fully refundedYour money going to be available by Thursday of this weekWe are real apologize
HOB

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I understand and thank you for the refund that you felt was sufficientI was asking for a full refund due to the fact you charged for shipping and handling on my cardYou never told us that you didn't have the product until we contacted youWe would have never found out that you were not able to complete the order due to you not having the product in stock if we had not called youYou were going to try and keep our money and it took you from the date of the original order until 10/30/to refund what you wanted to give usI want the difference to be credited to my card which is $The total cost was $68. Quality customer service is still the order of the day and the business.
Regards,
*** ***

Hello Dear customer,
*** ***
We are apologizing for the lateness of your refund
We are going to send you check today
Your check # ***
It's going to be delivered to you in to business days
Thank youHOB

Dear *** we will do as you wish please except our apologies for the mix up thank you Houseofbeautyworld

Dear *** * ***The day aftter we received your complained we spoke to you and resolved your matter to your satisfaction thank you HOBWorld.com

December 26, , 10:pm
Arrived at USPS Facility
SPRINGFIELD, MA ***
December 22, , 6:pm
Departed USPS Origin Facility
PHILADELPHIA, PA ***
December 21, , 3:pm
Arrived at USPS Origin Facility
PHILADELPHIA, PA ***
December 20, , 8:pm
Departed USPS
Facility
WHITE PLAINS, NY ***
December 20, , 4:pm
Arrived at USPS Facility
WHITE PLAINS, NY ***
December 18, , 4:pm
Forwarded
TROY, NY
December 18, , 10:am
Out for Delivery
WATERFORD, NY ***
December 18, , 9:am
Sorting Complete
WATERFORD, NY ***
December 18, , 8:am
Arrived at Post Office
WATERFORD, NY ***
December 18, , 6:am
Departed USPS Facility
ALBANY, NY ***
December 17, , 9:pm
Arrived at USPS Facility
ALBANY, NY ***
December 17, , 6:am
Departed USPS Facility
PHILADELPHIA, PA ***
December 17, , 2:am
Arrived at USPS Origin Facility
PHILADELPHIA, PA ***
December 17, , 1:am
Accepted at USPS Origin Sort Facility
PHILADELPHIA, PA ***
December 16,
dear customer your package was out for delivery to you on the 18th of December,We received your order on Sunday AND SHIPPED IT ON TUESDAY AND WAS OUT FOR DELIVERY ON THURSDAY,but it was refused by somebody,so we are processing a credit for the purchase.we provided you with the tracking number and all the information associated with your purchase.thank you HOBWorld.com

Business response could not be posted

*** *** *** ***
*** *** *** *** *** ** *** **
*** ** *** ***
*** *** *** I wanted to take this time to thank you for your attention to this complaint Since February this company had taken my payment
and never sent my product and I was unable to get any response from them after numerous attempts. After they received the complaint from your department they have since April 7th now credited my credit card and cancelled product I am very happy I contacted you for assistance to get the results I needed. Once again, thank you. *** ***
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