House of Beauty

Handwritten attachment

Dear ***we apologize about the confusion we were sure that you got your wig because it was shipped from our Florida warehouse.Then when you informed us you did not get the wig we processed a refund back to your credit card.now you inform us that you cancelled your credit card.after speaking
with you on may we are sending you a check that you should receive some time next week,sorry for the confusion.Houseofbeautyworld.com

Dear ***Here is your shipping information
valign="top" "">Standard (3-days)
Tracking Information
--Set to send confirmation--
Shipped
Will ship within hours
Will ship in 2-days
Will ship in 4-days
Will ship in 1-weeks
Will ship in 2-weeks
Will ship in 4-weeks
Will ship in 6-weeks
No longer available UPS
Fedex
USPS
DHL Tracking #
We spoke with you yesterday and explain that you need to go to your post office and take a clam of them.It usual take days
Thank you
HOB

dear customer.we will be in touch with you today about your refund.because we already manually refunded you we could not do another manual refund so please provide us with credit card info so we can take care of this problem.thank you Houseofbeautyworld.com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I have not received a refund to my credit card as yetThe return label was sent to me and I returned the used/rusted product, however I want a full refund to my account before I accept the response.
Thank you.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me At this time.
Regards,
*** ***

Dear customer,
We apologize for any inconvenienceYour order will be shipped today and you will receive it till TuesdayThank you for your business

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before
sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear Leo.1)the shipping that we charge is flat shipping so it does not matter if you buy jar or it will still be $2)we do not sell defective or used merchandise.3)we no longer carry this item and have nothing else to send you.4)if you provide us with a credit card we will refund you for the
jar you have,please call ###-###-#### so we can process your refund.We do not keep records of credit cards on file not safe.thank you HOBWORLD.COM

Dear ***.we apologize for not getting the wig to you on time.we will send you a shipping label to return the wig as soon as it comes back here you will receive full refund.unfortunatly with snow storms and counting some shippments will get delayed.thank you

Hello, Dear customer
We are apologizing for our mistake
But we send you your product with no charge for youThank you for shopping with us

hi ***.we are sorry to hear you are claiming not to receive your package.we will be in touch with you today or tomorrow to try to rectify the situation.again our apologies Houseofbeautyworld.com

dear Millcent.we will be in touch with you tomorrow to help resolve this order problem.please except our apology.Houseofbeautyworld.com

Dear customer.some one from our office will be in touch with you tomorrow.the problem could be 1(this wig only comes one size and 2(there is no money back on wig purchases.talk to you tomorrow Houseofbeautyworld.com

Dear ***.we are not sure what company you are referring to,but we are not the manufacturer of this product only a dealer.as a dealer we are more than happy to exchange or refund any unused product in the time allowed which clearly stated on our web site.but if are looking to return a product
after using it for month we think its a bit unreasonable to say the least.so please accept our apologies but we kindly decline.there is not a company in this world that will take a used product back after month.sorry we could not help you further but we are not a used furniture store where we sell garbage.just for your information this product been around for more than years and we sell over jars a month with not complaint.thank you Houseofbeautyworld.com

ok we will be in touch with you this week thank you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I feel as though this company has no intentions on ever refunding my money as if they did they would have done so, long before now as the promised they would in the initial complaintI will not accept this response until refund is received because I refuse to have to open and file a thrid complaint over something that should have long been resolvedIf you provide someone with a check number and a time frame for receipt, you would have already taken care of sending the refundIt is my belief that this too will not happen as it didn't the last time.
Regards,
*** ***

Dear ***.we received your message about the mistake we will be more than happy to ship out more pcs of spray it curly in the next few days.because of bad weather on the east coast alot of our shipments got delayed,so we were out of product and had nothind to ship.sorry HOBWorld.com

we don't understand you received bottle that was missing and got a refund for the second bottle what else is there thank you

Hello,we spoke with *** *** today
we very apologize for delay and she will receive a check from Houseofbeauty in a few days
the reason why she don`t get her order depend from manufacture
thank you