House of Beauty

Dear [redacted] We sincerely apologize for the issues with your order however, 1) firstly, you were credited for the missing item of [redacted] tonic; 2) Secondly, to compensate you for the missing item in your gift set, we have send you additional bottle at no additional cost3) The can was dented on the outside, but there was no loss of the liquid, it was just an exterior dentThant you HOB

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

DEAR CUSTOMER,AS OFF YESTERDAY JANUARY THE REMAINING BALANCE WAS REFUNDED BACK TO YOUR CREDIT CARD,SORRY IT TOOK SO LONG BUT WE SWITCHED ACCOUNTING FIRMS AND IT TOOK ALOT LONGER TO CATCH UP,THANK YOU Houseofbeautyworld.com

Dear [redacted] the nails you ordered are a brand new item and even we had over in stock sold out very quickly,the representative that you spoke to today was trying to find out when is the next shipment was comming in but could not get a hold of the buyer because he was extremely busy.you order would have shipped this Friday.as you wish your money has been refunded back to your [redacted] account.have a nice day

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I am not okay with thisI was charged for the order instantly and I called and emailed for a whole week with no response from anybody and kept being hung up on when I calledI do not want to do business with your company if that is how your customers are treatedYou can cancel the shipment and keep your flat ironI needed this flat iron for a gift this past weekend, which is already past and useless to me now since I had to go to [redacted] supply and purchase a different flat ironThis order was placed and your end of the deal was not held up when I did not receive anything and could not even get in contact with anybodyThis is HORRIBLE customer service and I am very displeased with this companyYou will not be getting good reviews from me Regards, [redacted]

Dear ***we have reviewed the phone conversation with our representative and find no basis for your complaint at no time where they rude to you and raise their voice they followed procedure.at no time "I am not dealing with this"was ever said to you.yes you where told politely that you are getting a refund and the money will be available from your bank in 3-business day.we tried to e mail you the conformation of your refund but it came back to us.we appologise for the mix up and the fact that you did not receive your orderagain your funds will be available in 3-business days.thank you

Dear [redacted] .sorry for miscommunication but we show no return comming back from you.we will once again look thru our records and make sure.unfortunatly wigs can only be exchanged and not refunded.we will be in touch with you today as to what we found.and will make sure that once we confirmed your return we will send out another wig asap.thank you Houseofbeautyworld

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: I am rejecting this response because: I am not going to invest money again with your company Your efforts of "using tape & bubble wrap" still failed It still leaked from somewhere I guess I should've just sent the messy package back!!! Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that they called me on 12/4/and asked for my credit card info but up to this point, the refund has not reflected in my account as promised Regards, [redacted] ***

Dear ***.to this date we show no return from you,so please provide me my name is Victor I am in charge of returns and exchanges.just answer my letter and the Revdex.com WILL FORWARD ME YOUR INFORMATION,one I get it and confirm receipt off your package I will ask accounting to process a refund that day.I apologize once again but we have no record of your tracking number.talk to you soon Houseofbeautyworld.com

hi [redacted] after speaking with you today we realized that your replacement order was send to the wrong ***.so we will re ship you out your order on Monday thank you Houseofbeautyword.com

[redacted] dear customer your order shipped the next day tracking number provided.if claim you did not receive order we will check with [redacted] and need be re ship you tomorrow.thank you houseofbeautyworld.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] The only reason they finally refunded the money was because I told them I opened another claim against them with the Revdex.com and I opened a claim with another federal consumer agency as wellNonetheless, I do FINALLY have my money back after months of fighting Thank you! Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

This business is suspect at best; no one answers the telephone at any hour of the day, and there is no voicemail on the number The voicemail on the other number found indicates that phone calls will be returned within hours, but this is NOT the case, nor are emails returnedI ordered a product online on July 6th, and have not received or gotten a response regarding my product at all House of Beauty should be investigated for fraud

Hello dear customer, [redacted] We are apologizing for the lateness of your refund Today [redacted] Freeflow Volumizing Brush D Your refund was $Because you was using discount coupon( sale10) Your money going to be available on your account 3-business days Thank you

Hello dear customer, [redacted] YOU already received our refund for jars Your Refund Transaction ID [redacted] for Refund day was Fri Oct 13:49:Thank you for shopping with usHOB

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have spoken with the USPS Wilson, NC Main Location and have been informed that the driver has no recollection of where the package was left due to the length in time that has passedThe USPS also dents being at fault since the company agreed to not ship the item per my request back on 6/9/when they also agreed to expedite a refund This was told to every representative that I have spoken with in the last monthI also in formated the "Manager" that I spoke with on yesterday of this and I also informed him that I spoke with a previous representative back sometime around 7/or 7/and made that representative aware of this as wellThat same representative stated that they had also spoken with the USPS [redacted] Main location This would have obviously never been an issue had the company done what they agreed to do initiallyThe package would not be lost or stolen and I would have my money backIt seems as though they refuse to admit their wrong doing despite their own notations in the own system regarding this orderI've sent emails...which I have record of also, made mutiple calls, all to no availThis needs to end asap! Regards, [redacted]

Hello Dear customer, [redacted] We been in touch after all this time We are going to send you a call tagOnce the merchandise going to come back to us We will be in touch with you And we are going to resolve this problem Thank you for shopping with us HOB

December 26, , 5:pm
Delivered, Front Door/Porch
STAMFORD, CT ***
Your item was delivered at the front door or porch at 5:pm on December 26, in STAMFORD, CT ***
December 26, , 9:am
Out for Delivery
STAMFORD, CT ***
December 26, , 9:am
Sorting
Complete
STAMFORD, CT ***
December 26, , 5:am
Arrived at Post Office
STAMFORD, CT ***
December 24, , 2:am
Departed USPS Origin Facility
PHILADELPHIA, PA ***
December 24, , 1:am
Arrived at USPS Origin Facility
PHILADELPHIA, PA ***
December 24, , 12:am
Accepted at USPS Origin Sort Facility
PHILADELPHIA, PA ***
December 22,
Pre-Shipment Info Sent to
dear customer your package was delivered to you,thank you House of beauty