House of Beauty

[To assist us in
bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: They do not answer the phone nor do they return phone calls and they did not ship the following day which would of reached me the desired dayInstead it shipped days after in the evening which caused me to not receive my package when desiredI have receoved my package in less time when shipped the day after I placed my order or the same day I orderedThis is not the first time that I have a problem that is problemI am finished with this company with their incompetenceI am not the only person with these type of complaints, they need new management to solve their customer service issues, if they want to remain in business
Regards,
*** ***

dear *** sorry about the mistake the right product will be shipped to you asap thank you for your business HOBWorld.com

Dear *** your refund has been processed on 6/25/and the funds will be available 3-days from today.Thank you for your business Houseofbeautyworld.com

Dear ***.we are sorry that you feel we could not give you a straight answer but our customer service is not involved in buying products.the truth is we paid for this product to the manufacturer they shipped it to us and it got stock in customs in New York for already month.and they could care
less to give you an answer, we are told every time we call weeks but they cannot give us a reason for this hold up.so we are out a lot of money and cannot fulfill orders.we processed a refund back to your card today so the money has been refunded.we thank you for your business you been a long time customer and we appreciate that very much.thank you Houseofbeautyworld.com

dear customer.as you mentioned here you received a second package from us inside the package is the missing item from your first order,we could only send you pcs because the manufacturer is out of stock on this item.the second can was refunded back to your credit card and the money will be
available on jan 19th.sorry for the inconvenience Houseofbeautyworld.com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: Heres a copy of my credit card statement...if you don't want to refund me the money that I DO NOT owe you, then it's all good with me. I will just leave this unsettled for future customers to see. Anyways, house of beauty have so many complaints in *** ***. I don't know how you guys do business by selling me items that are tampered and used
Regards,
*** ***

Dear *** ***.you were send an e mail stating that the product you ordered is discontinued and we only have *** natural the one with olive oil you never answer usat this point we will process your refund back to your credit card,the fund will be available in 3-working days.thank you
Houseofbeautyworld.com

After placing an order 3weeks agoI still haven'treceived my product i've orderedEverytime I call I get the vmailEvery now and then someone would answerBut keep getting the run aroundThese people are crooked

Dear Customer,*** ***
face="arial, helvetica, sans-serif">
Upon review of our records regarding your order HOB-***, we have discovered that you have received the merchandise, and you have also received a money backwe would like to offer you a couple of options to resolve this matter:
option One: you can provide us with your credit card information so we can get compensated for the product we have shipped to you.
option Two: you can return the product for which you have been refunded, as a long as merchandise in a good conditionIn the event that you don`t wish to reach an amicable solution of this issue, we will have no choice but to to file in a special report
with all credit bureaus , which may have a render-able effect your credit score and your recordPlease take this letter seriously ,
taking somebody's property across state line is punishable by law
We look forward to working this issue out in the next business daysIf you have any questions contact usour phone # ###-###-####
Thank you
HOB

Dear ***We are very sorry for that confusion
Your money going to be refunded to your account
Thank you for your order
Sincerely,House of Beauty,
Inc

Have just had a disappointing and disgusting experience with this businessTheir web site was wrong; I called to confirm that the desired product was in; they confirmed; I ordered and sent multiple emails stressing the product I wanted; no responses backThen HOB sent the wrong product and now deny they sent the wrong productI am filing a protest with my documentationStay away from HOB, I will

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: your rudeness & lack of professionalism astounds me!! You sell expired product & refuse to stand behind it because you know what you're doingThat's why you are refusing to rightfully refund our money Never again will I deal with your horrendous customer service & the fact that no one answers the phone & are then transferred to a full voicemail box says a lot about your business(as well as the Yelp reviews regarding the same exact complaints of bad customer service)Small & unregulated mom & pop shops like yours give REAL businesses with professional standards & excellent customer service a bad name
Regards,
*** ***

Dear Customer.We provided you with a tracking number and expected delivery for your package is dec 26th.we are open 9-mon thru Friday thank you HOBWorld.com

Dear *** *** *** we first off want to apologize for sending you the wrong wig we rarely make mistakes.Unfortunately when you kept calling us we were getting an *** upgrade to our shipping system and could not process return labels.It took days but the minute it was done a return label was
send to you,that was done on 5/20/2014.again we apologize for the mix up.as soon as wig comes back here we will promply refund you.keep in mind your bank will take 4-days to process a refund thank youHouseofbeautyworld.com

Dear customer we are not sure who you were e mailing to but we have no e mails from you.in any case we were more then happy to provide you with a percent discount which was already refunded back to your *** *** account.have a great holiday.PS PLEASE CALL US NEXT TIME INSTEAD OF COMPLAINING TO
Revdex.com.HOUSEOFBEAUTYWORLD.COM

dear customer we are sorry for the mix up but you already have received missing product from us we thank you for your business HOBWORLD

DEAR *** sorry for the confusion but you already have received the missing items from us.Thank you for your business you are a good customer Houseofbeautyworld.com

Dear *** *** ***,
First, we would like to apologize for the misunderstandingWe thought that you have received all of your wigsYour wigs will be shipped out on 4/10/Again we apologize for the inconvenience this may have caused youWe will do our very best to notify this problem in
the future
House of Beauty

the issue you have is with the manufacturer not us.please call them thank you Houseofbeautyworld.com PSther is nothing else we can do for you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before
sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***