House of Beauty

Review: On the 19 June 2014 I submitted a request online to www.house of beautyworld.com for the purchase of an [redacted] wig for my elderly mother's 90 th birthday. $128.95 was the cost inclusive of shipping.Payment was through [redacted] which was deducted immediately.

I received an acknowledgement quoting an order no [redacted] and stating that the wig had been shipped. However this never happened as they admitted it when I phoned them on several occasions. Also I emailed them on a number of occasions but got no response.

Their website clearly states that they do not charge until the goods are shipped. Clearly they breached their own rules on this occasion.

I believe I have been treated in a very unwholsome way.

I am now requesting that they refund me $200 for the unnecessary cost of phone calls and letters and time wasted in addition to the disappointment of my elderly mother.

If they did not have the wig an email telling me this would have sufficed and of course they should not have deucted my [redacted] account.Desired Settlement: Refund

Business

Response:

Dear Customer.We have checked into your complaint,and found that your order was shipped out to you but never made it.it was shipped from our [redacted] warehouse but got lost when it got to [redacted].unfortunatly we were not aware of this.we apologize for the slip up.we value your business as a customer and feel bad that we let you down.at this point in time please provide us with your credit card information,one of our representatives was already in touch with you.unfortunatly we only have 30 days to refund thru [redacted] and its been longer than that.as far as being compensated for your time we will pass on that.we spend countless hours and man power to make sure all customers are happy and we do not add that to the price of our merchandise.please except our sincere apology Houseofbeautyworld.com

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I accept the offer on the understanding that 128.95 Dollars will be transferred to my account as specified by [redacted] within 7 days. Underneath [redacted] advises how to do it without giving my credit card information over the phone something which they do not advise.

Review: I purchased online two products on 9/14/14 using 3-7 day shipping. [redacted] tracking number was used to check the status and repeatedly found that the products were not submitted to [redacted]. This was verified by [redacted]. I made several attempts to leave messages including emails to this company without success. Emails undeliverable, unable to leave telephone messages to customer service after multiple, daily attempts. My credit card was charged on the very day of ordering the products, 9/14/14.Desired Settlement: I would like to get the products and an apology for the poor service.

Business

Response:

[redacted] dear customer your order shipped the next day tracking number provided.if claim you did not receive order we will check with [redacted] and need be re ship you tomorrow.thank you houseofbeautyworld.com

Review: I placed an order on October 3rd 2014. On October 10th the order had never been shipped in accordance with their posting shipping policies. I emailed as asked that my order be cancelled and that I be refunded. Since I got to response to my email (i never do) I called on October 12 and spoke with someone regarding the cancellation. When I spoke with them I was told I would get an email confirmation. Since I didn't I called again the next day and spoke with Ena (with home I have communicated ever since) she said she was going to process my refund on THAT DAY. She said they normally don't offer email confirmations but she will. She never did. She also said it would take about 10 business days to get my money back. On October 22nd I received the package for the items I repeatedly asked be cancelled and on top of that they are tattered and worn and in horrible condition. On October 23 and emailed and then called and insisted they refund me asap and send a return label so I can return the package. At that point I noticed they had refunded me $2.21 of a $52.38 purchase which was because one of the items I orders (but repeatedly asked me cancelled) was not in stock. They took a few days to sent the label and finally did. On November 1st I returned the package and they received and signed for it on November 6th. Even so, I had to still email (November 5th, 8th, 11th, 12th, & 20th) and call repeatedly to get anyone to refund my money ! On November 20th she replied ( the only time she ever replied) and said she would refund my money and it will be processed that day. FINALLY on November 28th I received a PARTIAL refund for my money! I only got $37.63 with no notice or explanation as to why! I emailed again with no response so I called again on December 2nd and again today December 8th with emails in between asking for an update. Today Ena tells me she will have the manager Alex call me today cause she doesn't know why I haven't gotten my money. Although on last week Tuesday (December 2nd) she said she would look into it and call me back today with a resolution, to which I told her the only resolution is the balance of what they owe me as I sent back their product as agreed and I want my money back. It has been TWO MONTHS and I have yet to get the money I am owed!Desired Settlement: I want my money IMMEDIATELY!

Business

Response:

dear customer.the balance of your refund will be processed tomorrow and will be available in 3-4 working days.Have a great holiday HOBworld.com

Business

Response:

DEAR CUSTOMER,AS OFF YESTERDAY JANUARY 30 THE REMAINING BALANCE WAS REFUNDED BACK TO YOUR CREDIT CARD,SORRY IT TOOK SO LONG BUT WE SWITCHED ACCOUNTING FIRMS AND IT TOOK ALOT LONGER TO CATCH UP,THANK YOU Houseofbeautyworld.com

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. The only reason they finally refunded the money was because I told them I opened another claim against them with the Revdex.com and I opened a claim with another federal consumer agency as well. Nonetheless, I do FINALLY have my money back after 4 months of fighting.

Review: It has been completely frustrating to try to return this crimper to the House of Beauty.

I began this process by sending the following email as instructed in the return policy.

From: [redacted] & [redacted] [mailto:[redacted]]

Sent: Monday, December 30, 2013 10:31 PM

To: '[email protected]'

Subject: crimper return

Order # [redacted], placed 12/15/13 to be returned.

Please advise.

Thanks

Leann

I received no reply.

I have called 2 different phone numbers listed on the site and on the billing receipt only to get these replies each time: No one can take your call, please leave a message. I try to leave a message, the message box is full.

Another email was sent to a different customer service email address receiving a failed delivery notification as follows:

Your message cannot be delivered to the following recipients: Recipient address: [email protected] Reason: Illegal host/domain name found.

I have requested the return within 10 business days as return policy requires, yet still have not received any communication or contact from this business.Desired Settlement: At this point, I would like for the business to communicate with me as to how to return the item. I would also like the business to waive the shipping and handling charges as well as the restocking fee for having to deal with their poor customer service. One more desire is for this company to be researched for reputability so others do not have to deal with a disreputable business.

Business

Response:

See Attachment:

I purchased several items from House of Beauty World and one item was defective. I emailed and called House of Beauty regarding a refund for the item, Duo Brush On Striplash Adhesive Dark Tone 0.18 oz. House of Beauty World did not respond to my emails or calls.
The purpose of this claim is to notify report a negative experience and alert other customers about the defective products offered by House of Beauty World.

Review: I ordered 2 pair of shears online and paid using a [redacted] card. The next morning I called and asked when expected delivery was and they told me around Saturday or Monday. I asked if I could pay for express shipping, so they took my [redacted] number and told me I would receive it on Friday. I received a call a few hours later and told me that I would definitely receive it on Friday. I was extremely satisfied as it was a gift for my daughter's graduation party to be held on Sunday. Late Friday afternoon I called to check status of my order and was directed to speak with Customer Service Manager [redacted]. He told me that I should be recieving it anytime today or tomorrow (Friday or Saturday), and that it was shipped UPS ground not the express that I gave them my [redacted] for. Unfortunately I did not recieve it Saturday either. I called on Monday and spoke with [redacted] about my order and he said that one pair of shears was refunded to my [redacted] because it was no longer available and that the other pair was shipped directly from the manufacter, He said that he would get ahold of the manufacter and get me a tracking number for my other pair of shears, and email it to me. I received no email from him. On Tuesday morning at 9:30 CST I called and asked to speak with [redacted] and they put me on hold. I was on hold for 30 min and then was disconnected. I called back and told them I was on hold and got disconnected that is when they told me that [redacted] would not be in until 12:00. I asked to speak to another manager and they told that me that [redacted] is the only manager. I asked to speak to the manager above him and was told that [redacted] is head of everything and that there is no one else. [redacted] then got on the phone and I asked if he was a manager and he said no but what can I help you with. I said I want a manager. He told told me again that [redacted] is the only manager. He said he was going to call the manufacter and get the tracking number for me and he would call me within a couple of hours. I asked for some kind of discount due to all the crap I have had with this order. He said you already got a discount of 10%, I told him that the 10% does not count because everyone who places a $100 order gets that. He then told me that he will give me another 10% off. I am currently awaiting his return call.Desired Settlement: I would like some kind of an apology from someone higher than [redacted], and a decent discount on the second pair of shears that I still have yet to recieve. My daughter could not open her gifts for her party and that is not something that we can recreate.

Business

Response:

See Attachment:

Review: I purchased items and used the coupon code. I later noticed the discount wasn't applied. I contacted the seller who stated they would honor the code if I provided the purchase order. I provided the information and they will no longer respond to me. I paid for the items via [redacted]. I requested the freund of $26.99 via [redacted] as well. The request has been ignored.Desired Settlement: I am requesting they honor the refund and provide the difference as promised.

Business

Response:

Dear customer we are not sure who you were e mailing to but we have no e mails from you.in any case we were more then happy to provide you with a 15 percent discount which was already refunded back to your [redacted] account.have a great holiday.PS PLEASE CALL US NEXT TIME INSTEAD OF COMPLAINING TO Revdex.com.HOUSEOFBEAUTYWORLD.COM

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: This has problem many issues:1) Failure to deliver order [redacted] (ordered 11/19/14 $34.85)2) Failure to respond to numerous emails and phone calls to resolve delivery.3) Customer Service Inboxes are full.4) Supervisor Inbox is full.5) Of the 1 customer Service Call that was answered, the Lady confirmed my order had not been processed/shipped and stated she would turn it over to the Supervisor. She further stated, I would receive a call and email, to resolve, that night. Never happened.6) Basically, they have stolen my money.Desired Settlement: Would be great if they would ship my order (I still want the product), although it will not be here in time for Christmas or refund my money. Product Description: [redacted] by [redacted] Perfume Oil 0.25 oz (2 ea.)(Code: [redacted])

Business

Response:

dear customer .sorry about the confusion but your order will ship Tuesday 12/16 and should be received this week.thank you for your patience HOBWORLD.COM

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will consider this totally closed when delivered :)

Regards,

Review: We ordered on Tuesday, June 11th at 8:30 am using this company's [redacted] option to receive our order by noon next day. This company instead gives us our tracking number late then changes our delivery choice from [redacted] to [redacted], while continuing to bill and email us the same dollar amount for the service, and kept telling us it is sent by [redacted] when it was an inferior delivery service called [redacted]. We emailed them 2 times with no response for an explanation. No response. As a result my package has not arrived and now I have issues with getting the correct information from [redacted] about the whereabouts of the package we ordered. Still waiting for our package from [redacted] which has not received yet It is now Thursday night going on to midnight. I will file a dispute with my credit card company about the unethical charges made to our cards. I will also launch a complaint about the delivery method chosen without no explanation or response by this company. [redacted] will launch an investiagation as well to see why that package failed to reach us. I have complaint with their operations as well.

This is unethical sales and billing practice by this company who does not respond to customers when issues like these arise should be looked into to see if they are doing this to others as well.Desired Settlement: Have our credit card refunded the amount of the [redacted] charge.

Reason why the delivery method was changed without formally informing us and refunding the proper amount back and informing us about it.

This company to be further investigated.

Business

Response:

See Attachment:

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

The reason this has to be outright rejected is,

1) This is not about [redacted]. I spoke to 3-4 managers at [redacted] and they made sure the package was delivered that Friday.

They also called me personally to apologize.

As you can see the attempt by [redacted] was at 9:31pm. This was unacceptable to us and [redacted] agreed.Plus we here at home. I took time off work personally to

wait for it on the 13th and was on the phone for hours [redacted].

That was investigated by [redacted] and we are satisfied with their solution.

2)The shipper fails to mention what the difference between world wide express and standard shipping is.

[redacted] clearly explained the difference between the two for us.

If the shipper does not know the difference they should consult with [redacted].

[redacted] told us that With world wide express service an item ordered on the 11th would arrive next day by 12pm noon.

The tracking information that the shipper has provided shows that without a doubt that world wide express was not used as we selected and

paid for.

See links for difference between standard service and world wide express service:

Based on the links above, not only did the delivery time pass the 12pm noon limit, the parcel delivery was attempted at 9:31pm.

World wide express service is the same for both canada and the u.s.a. There is no excuse for this.

P.S. The shipper's handwritting is not easy to read.

Review: [redacted]

I am rejecting this response because:

Regards,

Business

Response:

See Attachment:

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On October 25, 2013 I placed an online order (order [redacted]) with House of Beauty World for 4 [redacted] wigs [redacted] (1 in color 4 and 3 in color [redacted]) totaling $114.67 USD. This order was paid for via [redacted]. I received email from House of Beauty World confirming receipt of my order and email from [redacted] confirming payment. I have been ordering this same wig from House of Beauty World since 2011.

On October 28, 2013 I received email from House of Beauty World that my order in total had shipped using [redacted] Ground Transportation and the link to track order: [redacted]

On November 8, 2013 I received 2 emails, one from House of Beauty World that again says the order has been shipped, but this time with [redacted] tracking number [redacted]

The second email was from House of Beauty World.com Customer Service. This email states "The [redacted] wig in color [redacted] we do not have in stock at the moment, however we do have it in color 4, we only have two of those. We also have it in color T4/27. The color you've ordered wont be in until Nov 25th."

I replied and said I would take the one wig in color 4 now and wait for the others to be shipped. They did a follow up reply with "No problem that will be done for you. Thank you for shopping at House of Beauty."

On November 12, 2013, I received 1 wig in color 4 via [redacted] as promised.

On November 25, 2013, I sent email inquiring about the remaining 3 wigs (color [redacted]). Afterwards, I saw the email that said they would not be in until November 25th, so I sent a second email stating "Please ignore my last email... I found this email that says the order will be in today."

On December 3, 2013, I still had no order so I sent another email as follows: "I still have not received the remainder of my order. I received the 1 [redacted] in color #4, but the 3 in color [redacted] have not arrived. Can I please get an update?"

They replied back with the following message: "Dear Customer, Your order has been sent to the shipping department to find your back order. Thank you for shopping at House of Beauty.

I waited about 2 weeks... still no order. I tried calling, only to be put on hold or to be told they were checking into it and would get back with me. NO ONE CONTACTED ME!!!

On December 13, 2013, I sent an email message as follows: "I still have NOT received this order. If you cannot get the 3 wigs ordered in [redacted], please let me know and REFUND my money!!!

I am upset that NO ONE has contacted me or responded to any of my emails!!!". I Got No Response.

On January 24, 2014 I sent 2 emails as follows:

1. THE ORDER INFORMATION IS BELOW... I STILL HAVE NOT RECEIVED THE 3 [redacted] WIGS IN COLOR [redacted].

I RECEIVED ONE [redacted] IN COLOR 4. YOU SAID I WOULD RECEIVE THE OTHER 3 WIGS BY NOVEMBER 25TH. THEY NEVER ARRIVED!!!

PLEASE HAVE A SUPERVISOR, MANAGER OR OWNER TO CONTACT ME AND GET THIS MATTER CORRECTED!!!

I WANT THE WIGS AS ORDERED OR A REFUND!!!

###-###-####

2. THIS ORDER WAS NEVER DELIVERED TO ME!!! I RECEIVED ONE [redacted] IN COLOR 4. YOU TOLD ME THAT I WOULD RECEIVE THE 3 IN COLOR [redacted] BY NOVEMBER 25TH. THIS NEVER HAPPENED!!!

I HAVE CALLED SEVERAL TIMES, ONLY TO BE TOLD THAT SOMEONE WILL GET BACK WITH ME, BUT NO ONE EVER DOES.

IF YOU CAN NOT DELIVER THE WIGS, PLEASE PROVIDE ME WITH A REFUND.

I HAVE SHOPPED WITH YOU FOR YEARS AND NEVER HAD SUCH POOR TREATMENT OR SUCH A POOR BUSINESS EXPERIENCE.

I WANT THE WIGS I PAID FOR OR A REFUND!!!

I DON'T WANT TO GO THROUGH WITH A COMPLAINT, BUT YOU ARE FORCING MY HANDS... I CAN BE REACHED AT ###-###-#### OR EMAIL. THIS IS MY LAST EMAIL ON THE MATTER. I CAN'T TELL YOU HOW DISAPPOINTED I AM IN YOUR LACK OF RESPONSIVENESS FOR SOMETHING THAT IS TOTALLY YOUR FAULT.

PLEASE READ COMPLETE EMAIL TRAIL BELOW SO THAT YOU WILL SEE THAT I WAS NOT SENT THE ENTIRE ORDER, BUT ONLY THE ONE WIG IN COLOR 4, BECAUSE YOU DID NOT HAVE COLOR [redacted].

###-###-####Desired Settlement: At this point I just want a refund plus tax and any delivery charges for the 3 wigs that I never received. The [redacted] link even shows 1 delivery on November 12th... No deliveries on or after November 25th when they said I would receive the other wigs. I refuse to do business with House of Beauty World anymore and will certainly NOT refer to anyone. After 2 years of ordering this and other wigs with them, I am treated like I don't exist. This is despicable and unacceptable. Especially since the error lies with them.

Business

Response:

Dear [redacted],

First, we would like to apologize for the misunderstanding. We thought that you have received all of your wigs. Your wigs will be shipped out on 4/10/14. Again we apologize for the inconvenience this may have caused you. We will do our very best to notify this problem in the future.

House of Beauty

Review: This is regarding order [redacted], it was delivered to the wrong address. For some reason, when I paid for the item thru [redacted] it showed my old address from 5yrs ago, so I called the company rt away on june 10, the day after I made the purchase to correct the error and they promised me they will re route it, they even took my credit card information cause they told me they charge a rerouting fee but my acct was never charged and when I track shipment everyday it is still going to the wrong destination. I called everyday from that point on and they promised me it will be corrected but it was never in any resolved until ups tracking shipment showed it reached final destination which was the wrong address in california. From that point on, I keep on calling them and they keep on avoiding me, I talked to many different people, [redacted], [redacted], etc. Even their supervisor, [redacted], stated that those girls dont do anything there to resolve issue but would just sit there. I dont need to hear their work practices, I just want resolution to this issue. I gave them option to deliver the item or just refund me the money but everytime I call them, they give me the runaround, I emailed them too and I got one response stating they will resolve the problem, I sent them multiple emails after just asking for update but no calls or email, it has been a month that I ordered these wigs supposedly for my sister undergoing chemotherapy but this issue is still prevailing. Please assist me in resolving this problem.Desired Settlement: Update of order and tracking shipment number or refund of money

Business

Response:

Dear [redacted].We apologise for the mix up your money was refunded back to your [redacted] account.we suggest that in the future please fix this problem because who ever lives at your old address got your package and we cannot get it back.so we lost money and product.thank you for your business Houseofbeauty

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I did notify the business already that the problem on my end has been fixed when I called them and I have no idea who are living in that house. I sold that house in 2009. If an immediate action was taken right away when I called, the delivery of item to the wrong address would have been intercepted since I called 5-6 days before item was delivered to said address. Nobody seemed to hear me, that was my biggest concern. Thank you Revdex.com for resolving this problem.

Regards,

Don't use this company. I ordered products from them on June 16, 2015. Was suppose to receive within 3 to 7 days. It is now July 1, 2015 and there has been no status update on the online site, nor am I able to reach anyone in customer service. They never answer the phone. I tried another number for ordering by phone but was told immediately that I needed to call customer service. There was no customer service person available. Just told to leave a message in the general mail box. I have done that for 2 days now and still no response. I will give it a few more days and then open a dispute with PayPal. Thank goodness I paid through Paypal. They are at best, lazy and shoddy vendors who do not give a "rats p[redacted]" about their customers. Too many other good vendors online to deal with such slipshod customer service. Stay away!!!

Review: On May 1, 2014 I placed an order for a [redacted] Diamond Rain. On May 9, 2014, I received a [redacted] Diamond Dream. After calling all morning and unable to reach someone, I finally connected with [redacted]is on May 12, 2014 at 1:49pm. She said that I would receive a shipping label the following business day. On May 14, after calling all morning, I spoke with Julie and she said that I would be receiving a shipping label in two business day to return the package. I requested the Customer Service Manager contact me. On May 14, I received an email stating that I was already sent a shipping label. I responded to that email stating that I had not received any emails from HOB and to please resend the label. I called on 5/15 explaining my situation again to [redacted]is and was told a shipping label would be sent to me in two business days. On May, 19, I called and spoke with Tiffany and was the shipping warehouse was closed and she could not provide me any information on my order. I demanded to speak with a manager. Tiffany put me on hold and later came back to say that the shipping label system is down and not working but I should receive my shipping label in two days. I demanded again to speak with a manager and [redacted], the Warehouse Manager got on the phone and shared that the computer is broken and there is nothing he can do to help me. I requested to speak with the customer service manager and he said there is nothing that that person will be able to do. He is the person I need to speak with and he already told me the shipping label will be sent to me in two days. I asked again for the telephone number to the customer service manager and he said the manager does not take phone calls but only responds to email. The customer service manager’s name is [redacted]. I was not given a last name.Desired Settlement: I would like to receive the shipping label to return the incorrect product and I would like a full refund for the poor service I received. I will never shop here again.

Business

Response:

Dear [redacted] we first off want to apologize for sending you the wrong wig we rarely make mistakes.Unfortunately when you kept calling us we were getting an [redacted] upgrade to our shipping system and could not process return labels.It took 4 days but the minute it was done a return label was send to you,that was done on 5/20/2014.again we apologize for the mix up.as soon as wig comes back here we will promply refund you.keep in mind your bank will take 4-7 days to process a refund thank you. Houseofbeautyworld.com

Review: I purchased hair product from them on their website. When it arrived(late I might add!), it became very clear that each of the 5 tubs I purchased was defective, almost seemed like it expired. I've been emailing them, like requested, since 9/18/14 & have received NO response. I want to return the items & get my money back but if I call them, I get a voicemail that no one is available & to please leave a message. When I did get ahold of a supervisor he told me to please email them....????Desired Settlement: I think they just need to "authorize" this refund, accept it & refund my money in the manner I paid it(credit card refund).

Business

Response:

Dear [redacted].we received your complaint.you purchased 5 little jars of [redacted] comb.one of our best selling items.every month we sell over 1000 pcs of this item.this item in no shape or form is defective.if you do not want the product please send it back to us and we will be more than happy to refund you for the product.you do not need an RA NUMBER.ALSO YOU HAVE THIS PRODUCT NOW IN YOUR POSSESION FOR MORE THAN 17 DAYS PLEASE MAKE SURE ITS IN PERFECT CONDITION AND NOT USED.ONCE WE RECEIVE THE RETURN WE WILL PROCESS YOUR REFUND WHICH NORMALLY TAKE ABOUT 10 WORKING DAY.THANK YOU hOUSEOFBEAUTYWORLD.COM

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I have talked to Tameka at HOB & she informed me that I will not be refunded the money for all tubs. I explained to her that the tubs she sent seemed like they were expired/old(we tested 3 out of the 5 tubs purchased). I then called Olivia at [redacted](they make the product) & she informed me that they had never sold their product to HOB. I believe that HOB sold us old/expired product & that is not what I paid for. They need to refund me the money for all 5 tubs plain & simple. It is fraud to sell a product that 1) is old , 2) doesn't perform the way it should & 3)they don't have permission from that company to sell it. And I should not get the run around(no one answers or returns calls & I am unable to leave messages due to all voicemails being FULL!) just for a simple refund.

Regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: your rudeness & lack of professionalism astounds me!! You sell expired product & refuse to stand behind it because you know what you're doing. That's why you are refusing to rightfully refund our money. Never again will I deal with your horrendous customer service & the fact that no one answers the phone & are then transferred to a full voicemail box says a lot about your business(as well as the Yelp reviews regarding the same exact complaints of bad customer service). Small & unregulated mom & pop shops like yours give REAL businesses with professional standards & excellent customer service a bad name.

Regards,

Business

Response:

well first of all we were never rude to you,second of all if you can prove to us that the product that we order every 2 weeks from the manufacturer is expired we will give you a whole case of 12 pcs at no charge.all you have to do is call the manufacturer give them the number that's on the jar and they will tell you exactly when it was made.thank you

Review: placed an order with this company on 5/5/14 did receive a confirmation of order that day. should have received a confirmation of processing that same day but as of 5/15/14 have not received any processing or tracking information. I sent an email on 5/8/14 and never received a response. I have called multiple times and there has been no answer only the request to leave a message and usually the message box is full. I did speak to a human on 5/13 and she stated that I would receive an email and that my order had been processed. I did not receive an email. I have called again multiple times today 5/15/14 and have not been able to speak to a human. This company has already processed my payment 0n 5/6/14. I am very disappointed with this company.Desired Settlement: I want my order, if not I want my money refunded immediately

Business

Response:

Dear Customer thank you for bringing your order to our attention your order has been shipped today 5/16/2014 we apologise for the delay in getting your shipment out we had a problem with our ups system 8 days ago and some orders were marked shipped.we fixed the problem your wigs are on their way to you.we will provide you with tracking number around 7pm today and you should receive your order by tuesday. we value your business and again are sorry so the delay Houseofbeautyworld.com

Do not order online! I placed an order for a wig online. I chose standard shipping, which meant I should have RECEIVED the package within 7 days. Nine days later, and I never got a shipping confirmation. I emailed several times to cancel the order- No reply. I called several times and they never picked up. Finally, when I called, a woman answered. I told her my order number and she put me on hold, then hung up. I called several more times. She continually hung up on me.
I called my credit card company to dispute the payment. They said that they would contact HOB to dispute it. Interesting that an hour later, I got a shipping confirmation. Very poor customer service. Now, when I finally do receive the item, I want to return it. I'm afraid to even try to go through that process.

DO NOT ORDER from this company. My daughter ordered from this company and never received the product. She asked for a refund, they then proceed to tell her they could not give he one until they received it back.. We located it at the USPS office id Philadelphia PA. It has been sitting at the Post office for 6 days. They claim they don't know why it's been sitting at the Post office for 6 day but it wasn't there fault we would just have to wait to see if the Post office delivered it to them. It's not their fault that it was return and its been sitting their for 6 day. The Customer service Rep Inna was they rudest person I have ever spoke to. She even hung up on me. We me never get out money back, but I would really love it if no one ever ordered from this company again. This company has been giving my daughter the run around for 2 weeks!!!

Review: I ordered products on the 3rd of Feb 2014. I was sent shipment confirmation on the 5th and a tracking number. The products were to be delivered in 3 days. by the 11th I could not track as no information was showing, I emailed the seller but received no reply.I called [redacted] who informed that the seller had requested shipping but the parcel was not as yet handed to them. I sent another email a few days later to seller and shipping company , no reply came from house of beauty but [redacted] told me "The shipper printed off a shipping label in their computer system for this address, but the physical shipment has not yet been handed to [redacted].".

I have not received ant communication from HOBDesired Settlement: I want delivery of my products because I need them or a refund, very angry and will be taking business to a company that has respect for customers.

Business

Response:

Handwritten response.

Review: On 4/15/14, I purchased an item which cost me $25.40; I called House of Beauty after I received the item to let them know I was returning the item and requested return label. The Rep. said I didn't need a return label and to just mail it on my own, which I did. Thus far, each time I call, someone hangs up; this went on at least ten to 15 times. I have not yet received my $25.40 credit and feel that I never will, based on my not being able to talk to a person. I have sent numerous emails to Customer Service and have not heard from them at all, which is why I decided to take this action. Please advise.Desired Settlement: I desire a credit card credit instead of store credit because I cannot reach House of Beauty via phone or email to ask them questions. If I receive a credit back to the credit card I used, then I don't have to contact them for any reason.

Business

Response:

Handwritten response.

Review: I placed an order with House of Beauty online back in January 2014, I received the shipment in February, however, the shipment contained items I did not order and the packing slip had a different customer information.

I contacted House of Beauty several time since receiving the shipment and had no luck getting them to correct the issue.Desired Settlement: I would like a refund.

Business

Response:

Dear [redacted],

We want to apologize for the misunderstanding. We have already shipped out your two wigs. Please except our apology. Thank you so much for your business.

House of Beauty