House of Beauty

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I feel that the amount of time it would take to change hair color should have been stated on product, even if approximate (i.e. one week.one month, three months, etc). It would have made no sense to return the product within 30 days if the coloring process would begin in, say, 45 days.
Regards,
[redacted]

This business is suspect at best; no one answers the telephone at any hour of the day, and there is no voicemail on the 215 number. The voicemail on the other number found indicates that phone calls will be returned within 48 hours, but this is NOT the case, nor are emails returned.
I ordered a product online on July 6th, and have not received or gotten a response regarding my product at all. House of Beauty should be investigated for fraud.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However, the representative should have told me exactly what she was going on.  If she would have responded to me with what she told the Revdex.com, I would have patiently waited for my nails. As a result, she failed to let me know what was happening and with the full voice mail, etc., this lead me to believe I may be getting ripped off.  By their track record on Revdex.com, it's clear they need to do some serious work on their customer service and delivery protocol. 
Regards,
[redacted]

Handwritten reply.

DEAR CUSTOMER WE APOLOGIZE FOR THE MIX UP IN YOUR ORDER WE DID SEND YOU A CALL TAG TO RETURN THE MERCHANDISE AND YOUR PURCHASE HAS BEEN REFUNDED HOBWORLD.COM 
rgb(255, 255, 255);">Refund: Refund Transaction ID [redacted] for 51.90

[A default letter is provided here which indicates your acceptance of the business's response.  If...

you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  and they ship my order to thank you
Regards,
[redacted]

[A default letter is provided here...

which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you so much for helping get this resolved!
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
LET ME MAKE THIS CLEAR:  I have the payment on my credit card on [redacted] Sun, Dec.27 .for $41.57
I continued to email the compny where is my tracking number, where is my invoice and called and got NO ONE TO ANSWER as the reviews  on the Internet said about  HOUSE of BEAUTY WORLD, INC.
I DID NOT AUTHORIZE A REFUND...and why would it be $40.83?
I DON'T KNOW WHAT THIS COMPANY IS TRYING TO PULL AS I PAID FOR THEM WHEN I ORDERED THEM.[redacted]

Dear [redacted]..
We sincerely apologize for the issues with your order
however,
1) firstly, you were credited for the missing item of [redacted] tonic;
2) Secondly,  to compensate you for the missing item in your gift set, we  have send...

you additional bottle  at no additional cost. 3) The can was dented on the outside, but there was no loss of the liquid, it was just an exterior dent.
Thant you
HOB

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Contingent upon the arrival of the refund check as promised.
Regards,
[redacted]

Hello Dear customer, [redacted]We can't understand why...

are you rejecting for.
You received free product and your money.
Wishing you everything the best.
Thank you for shopping with us.
HOB

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I did notify the business already that the problem on my end has been fixed when I called them and I have no idea who are living in that house. I sold that house in 2009. If an immediate action was taken right away when I called, the delivery of item to the wrong address would have been intercepted since I called 5-6 days before item was delivered to said address. Nobody seemed to hear me, that was my biggest concern. Thank you Revdex.com for resolving this problem. 
Regards,
[redacted]

Hello dear customer,[redacted]
YOU already received our refund for 13 jars.
 Your Refund Transaction ID [redacted] for 48.00.
Refund day was Fri Oct 30 13:49:56 2015.
Thank you for shopping with us.
HOB

Dear [redacted],
When you first placed the order on the 27th of December , you placed the order at 5:19 pm it takes 24 to 48 hrs to process an order with our company you called us on the 28th which one of our representatives had said to you that your order was still being process...

and that you should be receiving a tracking number within 24 hrs, that was that then u called again still demanding a tracking number which was sent to your email, then you keep calling and calling and spoke again to one of our customer service reps and still was demanding a tracking number which was in your email, after all that calling and yelling and bad language to our reps  we spoke to the manager and decided to refund you but u still kept calling leaving crazy emails and voice mails at our company then after all that, there was a problem,  your products still were ship to you and you were refunded so in that we need you to return the products to our company cause you were refunded and now have our products as well as your money. If we dont receive our products we will be force to use legal action cause now you are stealing from our company . thank you

Dear [redacted].we understand that you are upset but we did nothing wrong your package was packed and shipped on time.for what ever reason its being returned we don't know but we will reship your package out on Monday after we verify your correct address.thank you HOBWorld.com

Dear [redacted] the nails you ordered are a brand new item and even we had over 500 in stock sold out very quickly,the representative that you spoke to today was trying to find out when is the next shipment was comming in but could not get a hold of the buyer because he was extremely busy.you order...

would have shipped this Friday.as you wish your money has been refunded back to your [redacted] account.have a nice day

From: 
sans-serif;">[redacted]<[redacted]>Date: Tue, May 3, 2016 at 1:51 PMSubject: [redacted] # [redacted]To: "[redacted]" <[redacted]>Hello, I wanted to tell you HOB refunded my monies Saturday.  So I am done with the company. I responded to your email on Friday, the funds came in on Saturday.Thanks because they were not responding to me until I filed this complaint.Thanks,[redacted],Sent from my [redacted]

[redacted]
12:30 PM (47 minutes ago)[redacted] 
Thank you for your follow up. House of Beauty has rectified the situation in full. I am satisfied and you may close the complaint.[redacted]

Dear customer one of our customer service employees will be in touch with you today so we can process your refund