House of Beauty

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I accept the offer on the understanding that 128.95 Dollars will be transferred to my account as specified by [redacted] within 7 days. Underneath [redacted] advises how to do it without giving my credit card information over the phone something which they do not advise.
I again reiterate my dissatifaction with the way this company treated me. No customer should ever be treated in such a way ie immediately charging for an item that was not shipped and ignoring all requests  for information
Regards,
[redacted]
Dear [redacted],
Thank you for contacting [redacted] regarding your excepted refund.
One of the options available in a [redacted] account is to use the 'Send Money' option, to send a payment to another [redacted] account.
The only information required is the email address of the recipients [redacted] account.
As the recipient it is not necessary to give your card details to the sender and is not advisable as the 'Send Money' option is a more secure refund option.   
To send money:
Go to [redacted] and log in to your account.
Click Send Money near the top of the page.
Enter the email address of the recipient and the amount and currency of the payment.
Choose the option that describes why you're sending money.
Click Continue.
Review your payment details including the payment method and currency. To change any information, click the Change link in the relevant section. Note: If you change any payment details, the payment method will automatically return to your default method of payment.
Review your postage information and add a message to the recipient (optional).
Click Send Money to complete the payment.
It is my pleasure to assist you. Thank you for choosing PayPal.
Yours sincerely, [redacted] Copyright © 1999-2014 [redacted] All rights reserved.[redacted]

Scheduled Delivery: Jan 07, 2015
Shipped to: FRANKLIN, LA, US
Service Type: [redacted] SUREPOST
Signed by:
Delivered to: HORSHAM, PA, US
Date Delivered: Dec 30, 2014
dear customer.your package is in transit and because of 2 holidays back to back will be delivered to you on the 7th.sorry for the...

delay in your shipment.House of beauty

Dear customer.we apologize for your wig not getting there on time.We know as a customer you don't want to hear the truth about shippimg problems and we understand that.Unfortunatly not [redacted] OR USPS could not handle the volume of boxes that we had ready for them,some packages were just being left...

behind because they did not fit on to the pick up trucks.so its not about 2 day or exppress or what our web site states.its about the shipping system being overloaded and cannot handle the volume.your refund for the 2nd day shipping is being processed today and will appear on your credit card next week Wednesday.Have a great holiday HOBWorld.com

Dear customer there must be some misunderstanding your order has been refunded in full when you requested the refund thank you.please check with your bank to verify that thank you HOB

---------- Forwarded message ---------- font-variant: normal; font-style: normal; font-family: arial; letter-spacing: normal; color: rgb(34,34,34); font-size: small; font-weight: normal;">
[redacted]Date: Tue, Jan 21, 2014 at 1:19 PMSubject: Fwd: Complaint re: House of Beauty[redacted]
---------- Forwarded message ----------
From[redacted]
Subject: Complaint re: House of Beauty
To: [redacted]
 
On January 18, 2014, I filed an online complaint regarding non-receipt of an order from the House of Beauty in Philadelphia, PA. This evening (January 20, 2014) I did receive the order, so I would like to withdraw the complaint. To help you match the withdrawal with the complaint, here is my contact information[redacted] Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello dear customer,
[redacted]
Your check was cashed on 10/08/15
The check number was [redacted]
It was $50.96 on this check
And it was send on your name.
Thank you for shopping with us
HOB

Hello dear customer[redacted]
We are apologizing about our mistake and we already refund you for the wrong item that was send to you.
Refund: Refund Transaction ID [redacted] for 5.95
Thank you for shopping with us
HOB

Don't use this company. I ordered products from them on June 16, 2015. Was suppose to receive within 3 to 7 days. It is now July 1, 2015 and there has been no status update on the online site, nor am I able to reach anyone in customer service. They never answer the phone. I tried another number for ordering by phone but was told immediately that I needed to call customer service. There was no customer service person available. Just told to leave a message in the general mail box. I have done that for 2 days now and still no response. I will give it a few more days and then open a dispute with PayPal. Thank goodness I paid through Paypal. They are at best, lazy and shoddy vendors who do not give a "rats p[redacted]" about their customers. Too many other good vendors online to deal with such slipshod customer service. Stay away!!!

Hello Dear customer,[redacted]
We been in touch after all this time 
We are going to send you a call tag.
Once the merchandise going to come back to us 
We will be in touch with you 
And we are going to resolve this...

problem
Thank you for shopping with us
HOB

From: <[redacted].com>Date: Sun, Oct 11, 2015 at 12:13 PMSubject: Your Attention Please. Complaint ID [redacted]To: [redacted]@myRevdex.com.orgDear [redacted]:
 
I received this morning an email notification from Revdex.com that my file had been closed due to a lack of response from me. 
 
With all due respect, I just received the reimbursement check on Friday, October 9! (against my email to you dated September 28.)  So the delay is not due to my failure to respond to you.  
Further, given all of the back and forth and failure on the part of House of Beauty to timely fulfill its assurances, I do not trust it.  Consequently, I will verify that the check is valid before I deposit it.  If it is not a good check, I would end up paying $35 for the bad transaction, which would only add insult to my injury.
 
As banks are closed tomorrow (Columbus Day Holiday), I will not be able to verify the validity of the bank against which the check is written until Tuesday, October 13.  
 
Regards,
[redacted]Apt. [redacted]Washington, DC [redacted]H: ###-###-####C: ###-###-####"Transcend the Ordinary."
--

dear customer.when you say supposedly lost what does that mean?your package was lost by [redacted] AND they are responsible for this not us.we did file a claim but heard nothing from [redacted] yet.we have no control why your package was lost,but since its been more than 2 weeks we will process your refund back...

to your mastercard.the money will be available in 3-4 working days.we are are sorry that this happen to your package and will take it up with [redacted] supervisor about the stories they told you.Have a great holiday Houseofbeautyworld.com

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

dear customer you have filed a charge back with your bank and it went thru, all you have to do is call them.if we are mistaken you can allways call us but your bank confirmed to us that you received your money.by the way your order is still in Dominican thank you house of beauty

From: [redacted] <[redacted]>Date: Tue, Jan 6, 2015 at 6:55 PMSubject: Complaint [redacted]To: "[email protected]" <[email protected]>So I got an update from the company saying that my items are shipped but there is no tracking number and still no one responds to my...

email. I asked for a refund on the 31st of December. Sent from my [redacted]

Dear [redacted],
We are including copy of your credit. The credit was done the following day and by now is back in your account.  
Let us know if we can help you with anything else. 
Exhibit A Attached

Hello dear customer,[redacted] 255);">We are apologizing that you never received your product but for the next time you need to provide sellers with the good address.
We are going to send you your check today but we need to know your correct address. Our phone #-###-###-#### or email us [email protected]
Thank you
HOB

Hello Dear customer ,
[redacted]
We are apologizing for the lateness of your refund
We already send you a check # [redacted]
You going to receive it 3-7 business days  
Thank you for shopping with us .
HOB

Handwritten Attachment:

Hello Dear customer, [redacted]We was trying to be in touch with you to help you resolve this problem but we cant find you in the system. Can you call us back or email us.
Phone# ###-###-####
Email: [email protected]
Thank you for shopping with...

us
HOB