House of Beauty

dear customer,we were not informed that you did not receive your order,tommorow morning we will have more information for you and if we need to reship your order again at our expense.it will be done/we will resolve your problem by tomorrow,thank you and have a great holiday HOBworld.com

Dear customer,[redacted] 255);">We are apologizing for the long waiting of response,we already send you return number you can send it back to us, but the wigs and hair are not refundable so you can exchange or have a store credit with us.
Thank you
HOB

Dear customer. We apologize for confusion. We were expecting delivery of your wig from manufacture but the item never came. we processed your refund. The money will be available in your account by June 5th. If not sooner we apologize for letting you down. HOBWorld.com

I have made several attempts to reach this company regarding my order placed Dec 7, 2015 and not received. This company is suppose to be in business for 30 yrs and I cannot understand how when you donot return calls or answer Emails. I paid with Pay Pal and have already contacted them. Below is the order and my number to verify that I ordered from your company and waiting over a month for my items are uncalled for as well as no response from this company.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted].Sorry that we feel we did nothing wrong.1)you ordered fragrance which is alcohol based and not allowed on the plane,so [redacted] REFUSED TO TAKE YOUR PACKAGE.2)YOU PAID $35.95 FOR YOUR SHIPMENT AND THE ACTUAL PRICE TO SHIP TO YOU WAS $55.00.3)YOUR PACKAGE ARRIVED IN Saudi Arabia on the 18 th...

of august which is only 7-10 days after you ordered it.4)your local post office contacted you to pick up your package but you waited 2 weeks to call us when we provided you with the tracking number that shows your package is ready for pick up.So please pick up your package and enjoy your fragrance but we don't owe you anything thank you Houseofbeautyword.com

Hello Dear Deniece M Buffaloe
We are apologize for that
But we have technical problem with your card
And we are sending you check.
Thank you
HOB

From: Revdex.com of Metro Washington DC
arial;"> <[email protected]>Date: Wed, Jul 9, 2014 at 4:00 PMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted] <[redacted]>
---------- Forwarded message ----------
From: [redacted] <[redacted]>
Date: Wed, Jul 9, 2014 at 3:59 PM
Subject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].
To: [email protected]
This is in regards to case # [redacted]
This IS NOT ACCEPTABLE NOR CONSIDERED Resolved. I HAVE GONE TO MY BANK AND DEMANDING MY FULL 301.08 from House of Beauty. THEY ARE LYING and [redacted] AND CUSTOMS Shipped the package back FREE OF CHARGE. Even though the company was instructed Not to contact me but my bank, they called and harrassed me yesterday. THIS IS NOT SETTLED UNTIL THEY REFUND ME MY ENTIRE 301.08 my bank is handling my dispute for me.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I have been waiting for a refund on this item that I ordered on June 13th. We are now 7 days into the 10 day window for my complaint and I still have not been refunded. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, however their statement is not accurate, not once was I told it would be 3 -4 days before I received my refund. If they had indeed listened to the recording they would not have made that statement. Also, not once did I state in my complaint that the representative Raised their voice, but they were indeed Rude. Email bounce back - I have 10 advertisement emails from their business, it’s funny that those made it to my email box, but the email in reference to my refund didn’t. The last email advertisement I received came in yesterday at 3:30 pm.
Regards, [redacted]

[A default letter is provided here...

which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that they called me on 12/4/2014 and asked for my credit card info but up to this point, the refund has not reflected in my account as promised. 
Regards,
[redacted]

DEAR CUSTOMER THANK YOU FOR YOUR RESPONSE THE MONEY HAVE BEEN REFUNDED BACK TO YOU THIS TRANSACTION IS CLOSED THANK YOU HOBWORLD.COM

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If...

no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: there response means absolutely nothing, especially when that is a screenshot from the time of the response. Second, I have attached an email that I sent to  Saturday, December 26th. I did not expect to speak with anyone on the 25th considering its a holiday. Yet, no one ever responded. Instead, that Monday when I called and no one answered and I receive an email stating that the items had shipped. I wasn't given any time to cancel or modify the order when there is no viable way to contact customer service. There was no timely response or a response at all. The company was dismissive just like they were in their response. Lastly, they even stated after sending a shipping confirmation that any refused or returned packages would be deducted by [an additional] $12.45. It sets the customer up to be placed in a corner. I wouldn't pay $16.00 for a bottle of cocoa butter. Consequently, this is why the company gets the volume of complaints it does especially on Yelp. I will be submitting a complaint to the Federal Trade Commission as well. 
Regards,
[redacted]

Transaction Details
Refund (Unique Transaction ID # [redacted])See related [redacted]
Original Authorization
 Date
 Type
 Status
 Details
 Gross
 Fee
 Net
 Dec 27, 2015
Authorization From [redacted]
 Completed
 Details
$41.57 USD 
$0.00 USD 
$41.57 USD 
Related Transactions
 Date
 Type
 Status
 Details
 Gross
 Fee
 Net
 Dec 27, 2015
Website Payments Pro API Solution
 RefundedYou have refunded this payment in full.You have refunded this payment in full.
 Details
$41.57 USD 
-$0.94 USD 
$40.63 USD 
 Dec 31, 2015
Refund
 Completed
 ...
-$41.57 USD 
$0.79 USD 
-$40.78 USD 
Total Funds Captured: 
$41.57 USD 
 
Sent to:
[redacted] 
Total amount:
-$41.57 USD
Fee amount:
$0.79 USD
Net amount:
-$40.78 USD
Date:
Dec 31, 2015
Time:
05:46:33 PST
Status:
Completed
Subject:
You have sent $41.57 USD to [redacted] with [redacted]

[redacted]11:40 AM (3 hours ago)to me I sent you an email yesterday that I was able to read the merchant's response, as attached below.  While I do think this is a fair resolve, I have yet to receive the shipping refund for $21.46. This morning, I confirmed with my bank that the refund was never issued.  The merchant sent their response on 12/19/14.  Should the refund have been issued by then or did they need to wait for my acceptance?  How do I follow up to ensure I get the resolution that the company has promised? Can the case be reopened to do this or can Revdex.com assist with this?Thanks,[redacted]

Dear [redacted],
We will be in touch with you this week and do everything we can to resolve your problem with your order to your satisfaction.
Give us 24-72 hours and we going to find a resolution for you.
HOB

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Reneshia Campbell

DO NOT ORDER from this company. My daughter ordered from this company and never received the product. She asked for a refund, they then proceed to tell her they could not give he one until they received it back.. We located it at the USPS office id Philadelphia PA. It has been sitting at the Post office for 6 days. They claim they don't know why it's been sitting at the Post office for 6 day but it wasn't there fault we would just have to wait to see if the Post office delivered it to them. It's not their fault that it was return and its been sitting their for 6 day. The Customer service Rep Inna was they rudest person I have ever spoke to. She even hung up on me. We me never get out money back, but I would really love it if no one ever ordered from this company again. This company has been giving my daughter the run around for 2 weeks!!!

Dear [redacted].We apologise for the mix up your money was refunded back to your [redacted] account.we suggest that in the future please fix this problem because who ever lives at your old address got your package and we cannot get it back.so we lost money and product.thank you for your business...

Houseofbeauty

Dear., [redacted].Your order was cancelled 4/10/15
you received a refund to your account
we are sorry for your commitment 
small;">Sincerely,
House of Beauty, Inc