House of Beauty

Dear customer one of our customer service employees will be in touch with you today so we can process your refund

[A default letter is provided here which indicates your acceptance of...

the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

dear customer your shipment is being recalled by us as soon as it gets back here you will get a full refund,which shoud probably be by Tuesday or wed of next week.thank you Houseofbeautyworld.com

no problem we will process a refund today the money will be back in your account in 4 working day HOB

I've atrached the proof of the refund. The order was refunded for the full amount.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello, [redacted]
We are apologizing for our mistake
Your paper work was in account department and for some reason you didn't receive refund
We going to send you a check today
HOB

Dear [redacted].sorry about the wig not being send to you.it will be shipped tomorrow 12/19/2014 and you should receive it some time next week.thank you for your patience HOBWorld.com

dear [redacted] your refund has been proceesed as requested the money will appear in your account on Thursday March 26th thank you HOBWorld.com

Dear customer. Your package was not an express shipment. It was shipped properly, processed on time and delivered on time.  Thank you. HOBWorld.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is unatisfactory to me.  
The business claims to have already sent me the return number so that I am able to send back the item for an exchange but this is completely false. I never received the return number via email [redacted].com  and the business did not even bother to give me the return number  in their response. Furthermore, the business failed to prove that they ever sent my return label. 
It has been over a month since I contacted this business regarding my request for an exchange. I will never order from this business again and I will do my best to warn people about their MIA customer service.
For this problem to be resolved I need the return label or number in order to send this item back from an exchange, please.
Regards,
[redacted].com

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you...

must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I have never received a refund from House of Beauty at all neither have they reached out to me since last year. The last response they sent was in July 2015 when they claimed they made the refund to a [redacted] account. That was untrue because I never made my purchase by [redacted] - I made the purchase from my debit card. Someone should take a look at reviews online about this company. There are hundreds of messages and complaints about the same kind of conduct over the years. I just wished I had looked at the reviews before I made the purchase. Please find a way to stop them from taking advantage of consumers.
Regards,
[redacted]

From: Revdex.com of Metro Washington DC
small; font-family: arial;"> <[email protected]>Date: Mon, May 5, 2014 at 1:56 PMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted]>
---------- Forwarded message ----------
From: [redacted] <[redacted]>
Date: Mon, May 5, 2014 at 11:34 AM
Subject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].
To: [email protected]
Thank you for your help, all transactions are completed.

Dear customer,The order was refunded for the full item cost.

dear customer your delivery date is January 7th.if by January 8th you have not received your package please let us know and we will do everything we can to make you happy.
PS THE DELAY WAS NOT US BUT [redacted] products they were out of stock on a lot of items so our shipment from them was late

Handwritten response

Hello dear customer,[redacted]
HOB-[redacted]
We are apologizing for  misunderstanding
We are going to send you your check today
Check # [redacted]
Your clipper and trimmer was not rusted and used
It was just clipper oil.
Thank you for shopping with us.
HOB

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
A full refund of 56.38 was agreed upon.   My charge card statement only showed 39.46
refunded.  It was short 16.92.  I contact House of Beauty again to share the
shortage and was told that I would receive the balance within 4 to 5 days on
June 2, 2014.  It is now June 18th
and I have not received the balance.  
Regards,
[redacted]