House of Labels

Initial Business Response / [redacted] (1000, 5, 2015/07/23) */ We have spoken with the client multiple times! We sent her product out to the original addressIt came back to us, which is not our foughtIt was returned no person at this addressWe have no problem resending them itemBut we will not allow a client to send of the same emails because we aren't aswering quick enough for her at 6am! If she sends over the new address we will resend the original order

(The consumer indicated he/she DID NOT accept the response from the business.) This does not address where the remainder of my shipment is, or when it will be receivedU received an email days ago saying it will be shipped tomorrow yet have not received a tracking number or shipment confirmation

I ordered two items back in July- has never been shipped and the other was too smallI asked for a larger size and they said they did not carry the sizeI was told they would refund my orderThat was weeks agoI have not received any credit but have shipped back my clothing itemsWhen I contact them about the refund, they then say they do not refundI then have to tell them that they didn't have my size and was offered a refund and they say they have to get permissionthen I never hear anything, I email for an update and then the same events happen all over again where they claim they have to put in a requestI have been waiting for months now to have some resolution with this companyI am extremely frustratedI just want refunded for my order since item hasn't even shipped and the other is way too small

Complaint: [redacted] I am rejecting this response because: I gave them my paypal email several times and the same email address that I used to check status over and over is the same as my paypal[redacted] @msn.comAnd still no refund Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/10/15) */ She ordered october 3rd, The metal booties are a pre order which is stated on our siteIt will ship out next week with a tracking numberWe will not grant a refund when we have done nothing wrong

Initial Business Response / [redacted] (1000, 5, 2015/06/24) */ This customers order came back high risk of fraudWe askes her to send a picture of Her ID and a photo of the last of the credit card she usedWe cannot send out high risk orders without verification, we can simply refund the card that was usedBut this is listed on our site,

Hello,I rejected the business response via the emailI wanted to attached photos to support my rejection submitted on August 4, I attempted to attach it to the file but it failedSincerely, [redacted]

Initial Business Response / [redacted] (1000, 10, 2015/08/18) */ Order was fufilled and delivered months ago USPS.com XXXXXXXXXXXXXXXXXXXXXX

Initial Business Response / [redacted] (1000, 5, 2015/10/05) */ XXXXXXXXXXXXXXXXXXXXXX USPS.com Half of her order was shipped alreadyWe ship items separately if we have some things in stock and others notShe spent not dollarsThe rest of her order will be sent out within the next week our manufacture is on break

We have called the client to take care of her order on September 27thShe has yet to call us back

I didn't realize I missed some information before I submitted the complaintI would like to add the following information: Order [redacted] was also mailed back to the store and I never received a refund for that item eitherThe quality was bad and it didn't fitThe item was returns months ago and still no refundThe total refund request for both items returned plus shipping will be $Thank you [redacted]

Hello, I am unsure about the current status of my complaint - the last message said the business was waiting on my paypal information to process a refund - they were already given my paypal informationHowever, can you please give my paypal information to the business again to process my refund ? Thank you

Initial Business Response / [redacted] (1000, 5, 2015/08/05) */ Order was shipped out yesterdayCustomer was sent tracking number

This client was refunded on september 21st already

We have contacted this client alreadyWe asked for her to be refunded weeks agoShe insists on waiting on the dress

Initial Business Response / [redacted] (1000, 5, 2015/10/14) */ We have sold atleast of these dresses it looks identical to the pictureWe do all exchanges so if she doesn't like it she can send it back got an exchange but we do refunds Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept this offerIn addition to the dress NOT Being the same dress displayed on the websiteI received my dress over a month after I ordered itThe website says that deliveries take between 7-business days and that tracking comes with each orderIn this case, I did not receive my tracking information until I filed a complaint after days with my credit card company as I did not receive my trackingThe website also says that if you are not able to send the order the customer should receive a full refundI should not have to go through all these measures just to receive a dress that was falsely advertised on your website anyway

Initial Business Response / [redacted] (1000, 5, 2015/07/22) */ XXXXXXXXXXXXXXXXXXXXXX Order has been shipped via usps.com

Hello THe consumer ordered a pre order boot that explains can take up to 4-weeks to ship out because the are custom madeWe have refunded the client because of the lack of knowledge about the itemThe problem has been completed

She has been refunded via PayPal to the email address she provided for dollarsThis compliant has been resolved

Initial Business Response / [redacted] (1000, 15, 2015/09/01) */ This order was shipped and delivered: usps.com XXXXXXXXXXXXXXXXXXXXXX tracking above