House of Labels

Complaint: ***
I am rejecting this response because:
As stated before, despite correspondace no acceptable resolution
was offered nor was a money order produced for a refund as promisedI do not want store credit for items I will obviously never receive.
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/08/05) */
*** ordered a medium laced down nude! She then decided she wanted a black laced down in a mediumWe explained to her we are sold out of the black but you can send her the original medium nude she orderedShe was extremely rude and did not
want to accept our return policy which makes her able to exchange her item for whatever she sees on our site but we don't do refundsAgain we will not refund but we have no problem sending her product we have in stock

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
The business did contact me to resolve the issue after I filed the complaint with Revdex.comThe representative told me that I would receive a refund in full and a
coupon with 40% off my next orderI have not received a refund or a coupon.
Sincerely,
*** ***

Initial Business Response /* (1000, 7, 2015/09/03) */
Her order was shipped and delivered
USPS.com
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Initial Business Response /* (1000, 7, 2015/08/14) */
Order was shipped and delivered already:
USPS.com
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Initial Business Response /* (1000, 8, 2015/11/20) */
her order was shipped and delivered almost a month ago
We explained to her that we do all exchanges and she could send the time back if she didnt like it or want it for something else or store
credit
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usps.com
Whatever we can do to help her we willwe just can't grant a refund

Initial Business Response /* (1000, 5, 2015/10/02) */
A money order has been sent out to the client. Her item was sent to her and lost in the mail. It never delivered to her address.

Initial Business Response /* (1000, 5, 2015/08/12) */
She has multiple orders and multiple tracking numbers showing delivered
USPS.com
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Please check tracking she is missing one item. And we made her...

aware that this item was sold out. we can refund her the 44.00 dollars she spent that she has not received yet.

Complaint: [redacted]
I am rejecting this response because:I ordered and paid for four items from House of Labels. The only item which I received and as per...

the shipment number provided in the response from House of Labels was for ONE item which is in any event, the wrong item. I did not order and do not want a grey playsuit. In addition, the grey playsuit was sent after House of Labels had promised on a number of occasions to send me a refund and then never refunded me.  
Sincerely,
[redacted]

Both items were sent to the consumer on two different occasions. Looks like one package was sent back because she failed to list her apartment number and it was undeliverable.  The second tracking was intact delivered to...

her.  Usps.com[redacted]

Initial Business Response /* (1000, 5, 2015/10/15) */
She ordered october 3rd, The metal booties are a pre order which is stated on our site. It will ship out next week with a tracking number. We will not grant a refund when we have done nothing wrong

She has been refunded via PayPal to the email address she provided for 50.00 dollars. This compliant has been resolved.

Initial Business Response /* (1000, 5, 2015/12/16) */
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usps.com
Items were sent Out. We don't have a record of what she sent back and what date. I need a tracking number.

[redacted] has been refunded for her order. She should see the refund in her account by the end of the week

Initial Business Response /* (1000, 5, 2015/08/05) */
Order was shipped out yesterday. Customer was sent tracking number.

Initial Business Response /* (1000, 5, 2015/07/22) */
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Order has been shipped via usps.com

Initial Business Response /* (1000, 7, 2015/08/06) */
This order wAs shipped and delivered already. Tracking is listed below:
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USPS.com
We also have emails confirming she receieved it from her

HelloWe have contacted the consumer we are waiting for a reply on our end the shipment was cancelled due to a charge back filed with the bank.

Initial Business Response /* (1000, 9, 2015/07/31) */
I don't know where to reply to these at? I don't see a link, but this client was already refunded. One of my managers spoke with her yesterday