House of Labels

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: The only problem with the address was that the unit number was not listed when I called to have it re sent out I never received itI never received anything at all after that first deliveryI do not want store credit because the way they treated me was horrible. And if I was not allowed a refund then I shouldn't have been told that I would receive one via pay pal and then to call a month later to have them tell me it's too late. When I didn't receive the package after the first months I started calling the company once a weekI was completely unable to get through to them to even request a refundI do not want to settle for store credit at allIt only took a year because of absolute poor customer serviceI would like a refund and nothing else
Sincerely,
*** ***

Hello We emailed the customer and let her know the only way we can refund her because she is international is via PaypalShe explained she doesn't have paypal so we told her she could get a store credit to choose other itemWe are waiting for a response

Initial Business Response /* (1000, 7, 2015/06/24) */
This order was delieveredPlease contact customer and make sure it's to her satisfaction,

Complaint: ***
I am rejecting
this response because: I wasn't told until yesterday via email that they would only give store credit they didn't tell me anything of this nature last weekI was told maybe two weeks ago that they were sorry for the inconviencne and my money would be sent to meThey didn't tell me about store credit until yesterdayThey never even contacted me to tell me the coat was sold out the only reason I found out about that was because I emailed themI've been lied to over and over by this company and I feel the least they can do is refund me my money I don't want to purchase any items from them with store credit or my own money ever againThis is ridiculousIf they never wanted to give me my money they could've said store credit back in February & March but they continued to tell me all the way up until June that my check was on its way I have several emails that I'm trying to send to the Revdex.com.
Sincerely,
*** ***

You received 2/of the itemsI can see the tracking informationWe have no problem refunding you for the last itemAnd if you want to ship back the other items if you would to exchange them

I have not received my money back

Initial Business Response /* (1000, 10, 2015/08/06) */
this is order was shipped off tracking is:
XXXXXXXXXXXXXXXXXXXXXX
usps.com

You ordered two itemsThe take out was delivered to your home july 22ndWe refunded the dollars for your other items over a month ago.Here is tracking for the dress***usps.com

We responded to this client earlier today and last weekWe cannot grant a refund we can however give her a store credit for the amount she spent plus dollars to use with the store and ship items offWe have emailed her we are waiting on a response

We have called *** serval times and left messagesI *** *** also did it today at 2;20pm cst to try to resolve the issue, we are waiting for a response

The customer item was recievedShe claimed thst she was sent the wrong sizeWhich is not uncommon when hundreds of packages are being sent outWe have stated to her that we would refund her for shipping it back because it was our faught but we will not grant a refund because we have the item in
stockWe have debated back and forth for weeksWe are willing to refund her dollars for her shipping and send back the correct size

Initial Business Response /* (1000, 5, 2015/10/08) */
She has been refunded she should see it in 3-business days back in her account

Initial Business Response /* (1000, 7, 2015/09/01) */
This customer was refunded and didn't receive product because she wouldn't verify

Initial Business Response /* (1000, 5, 2015/06/24) */
This order was sent and delivered
We have attached the tracking number below
USPS.com
XXXXXXXXXXXXXXXXXXXXXX

This complaint has been resolved and refunded

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution is satisfactory to me if I can get a refundThey have not reached out to me and they do have the correct email on file so their response is not trueWhen I placed my order I received and email confirmation, so I know they have the correct email address on fileHow can I go about receiving my refund? My email is ***@gmail.com the same one used when I placed my orderDoesn't make sense why now I don't get emails from them if I did when I placed my order
Sincerely,
*** ***

Final Consumer Response /* (2000, 22, 2016/01/07) */
The company emailed me a few days ago and told me they cancelled my order at my requestThey gave me a refund a few days after that

Complaint: ***
I am rejecting this response because:
As stated before, despite correspondace no acceptable resolution
was offered nor was a money order produced for a refund as promisedI do not want store credit for items I will obviously never receive.
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/08/05) */
*** ordered a medium laced down nude! She then decided she wanted a black laced down in a mediumWe explained to her we are sold out of the black but you can send her the original medium nude she orderedShe was extremely rude and did not
want to accept our return policy which makes her able to exchange her item for whatever she sees on our site but we don't do refundsAgain we will not refund but we have no problem sending her product we have in stock