House of Labels

Initial Business Response /* (1000, 5, 2015/07/30) */
Customer was refunded June 15th for this order. She needs to contact her bank

(The consumer indicated he/she DID NOT accept the response from the business.)
When was it refunded? I have no refund in my account for that amount as of today.

Hello We have over 20 emails back and forth from this customer.https://[redacted]/pages/shippingWe have attached our shipping policy above that was agreed to by the customer when she purchased. As it is stated orders placed in June and July can be delayed and orders can take up...

to 21 business days to receive.

Initial Business Response /* (1000, 5, 2015/07/23) */
We have spoken with the client multiple times! We sent her product out to the original address. It came back to us, which is not our fought. It was returned no person at this address. We have no problem resending them item. But we will not allow...

a client to send 55 of the same emails because we aren't aswering quick enough for her at 6am! If she sends over the new address we will resend the original order

This client was refunded on september 21st already.

Hi Im a little confused on the complaint here. Your items were delivered to you On july 23rd. We have attached the tracking number below. And we received a notification that your items had been delivered to your home on that day. Did you not get your tracking number...

email. USPS.com [redacted]

We gave her credit for the 102.00 to spend with the store, but she wanted things that were not in stock. SO we refunded her fully.

Initial Business Response /* (1000, 5, 2015/06/24) */
This customer ordered June 8th. She agreed to our shipping policy that's listed on our website link to her order when it was placed, orders take 7-18 business days. Today is the 12th business day, her order will be shipped within the shipping...

Peorid along with her trackihg number when its sent out,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you so much. I will never buy from the company and make sure my friends and family...

don't. 
Sincerely,
[redacted]

Our website states pre orders on the swimsuit she purchased. We also explained to her that the item would ship by Monday of next week the 20th. We have no problem refunding her, but she failed to read our shipping policy and description.

I ordered two items back in July- 1 has never been shipped and the other was too small. I asked for a larger size and they said they did not carry the size. I was told they would refund my order. That was 4 weeks ago. I have not received any credit but have shipped back my clothing items. When I contact them about the refund, they then say they do not refund. I then have to tell them that they didn't have my size and was offered a refund and they say they have to get permission. then I never hear anything, I email for an update and then the same events happen all over again where they claim they have to put in a request. I have been waiting for 4 months now to have some resolution with this company. I am extremely frustrated. I just want refunded for my order since 1 item hasn't even shipped and the other is way too small.

We have called the client to take care of her order on September 27th. She has yet to call us back

Hello,I rejected the business response via the email. I wanted to attached photos to support my rejection submitted on August 4, 2016. I attempted to attach it to the file but it failed. Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/10/08) */
The dress is exactly the same. We have not had one complaint about them.
Her tracking for her dress is listed below:
#XXXXXXXXXXXXXXXXXXXXXX
usps.com
Initial Consumer Rebuttal /* (3000, 7, 2015/10/08) */
(The consumer indicated he/she...

DID NOT accept the response from the business.)
The dress is not the same. I can attach a picture of the dress they have up on the website and a picture of the dress they sent me. I want my money back. It's fraud to promote an item that your company is not selling. This company sent me a replica and it is not the same dress they have up on the website.

(The consumer indicated he/she DID NOT accept the response from the business.)
I have email that's states rest of stuff will be sent out and I will receive tracking info. Still have not received...

any tracking info and still missing rest of my orders . Also have pic of what she sells and what I received, and it's not same.. The fur around coat looks good my stuff is flat, skimpy u can't even fluff it cause it comes out into peices.. I'm still waiting on 1 bracelet , 1 dress and 2 more coats, and I'm afraid of what I'm going to receive and if it ever comes in

Our records show a invoice was sent out via PayPal to pay for the order and it was never paid, that's why the order didn't ship out. We didn't get a payment from you. Please check your records. Some of our clients are confused about PayPal it's not an automatic payment you have to actually pay the...

invoice sent you.

Initial Business Response /* (1000, 5, 2015/12/11) */
Here emails were responded on December 7th and December 9th. We explained to her that she ordered 5 days ago for a pre order boot. She replied to us that she will wait for the boots to Come
Initial Consumer Rebuttal /* (2000, 7, 2015/12/11)...

*/
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/01/29) */
Her items were fulfilled 6 months ago.
XXXXXXXXXXXXXXXXXXXXXX
usps,com
July of 2015

We have contacted this client already. We asked for her to be refunded weeks ago. She insists on waiting on the dress

Customer was refunded.