House of Labels

Hello The boots being two of the same foot was a mistake she can send them back and we can send her the correct onePlease ask her to give us a call we had about people who were switchedWe sent out pairs that day

Initial Business Response / [redacted] (1000, 10, 2015/10/26) */ hello We have sent a money order for dollars we see this item was not fulfilled Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/10/26) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Hello We have reached out to this client a few times the email we had on file is not the same as listed in this complaintI have sent her another email with instructions for refunding her

Initial Business Response / [redacted] (1000, 5, 2015/06/24) */ This order was placed on the 4thOur shipping policy states 7-business daysThis order will ship tomorrow

Again, the address was not listed properlyWe have no issue giving her a store credit

Initial Business Response / [redacted] (1000, 7, 2015/10/26) */ This order was cancelled and refunded already Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/10/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) The only reason this order was refunded was because I disputed the charge with my credit card companyI've reached out to them several times requesting this order be cancelled and they did not cancel itThis company is a fraud and I don't recommend anyone to do business with them

Initial Business Response / [redacted] (1000, 7, 2015/11/24) */ Order was shipped on November 12th XXXXXXXXXXXXXXXXXXXXXX usps.com

Hello Shipment was sent to you and delivered on July 11thTracking below slows delivered to the Uk [redacted] [redacted]

Complaint: [redacted] I am rejecting this response because: I told them that I have paypal because I created a paypal account especially for this refund, then I sent two e-mails, the first one to join them my e-mail, (The email address associated with your paypal account is only one information which the seller needs.) an information that they already hadI was not given an answer, then I sent the second e-mail to inform them that I also sent them refund requests directly via paypal, which also remained unanswered and never they mentioned to me that I can get store credit to choose other item, and I do not want itI just want to be refund Sincerely, [redacted]

HelloWe have contacted her about the chareback we got via her bank, IE why product wasn't shipped off

Our records show a invoice was sent out via PayPal to pay for the order and it was never paid, that's why the order didn't ship outWe didn't get a payment from youPlease check your recordsSome of our clients are confused about PayPal it's not an automatic payment you have to actually pay the invoice sent you

Initial Business Response / [redacted] (1000, 5, 2015/07/30) */ Customer was refunded June 15th for this orderShe needs to contact her bank

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Thank you so much. I will never buy from the company and make sure my friends and family... don't. Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/08/12) */ Her order was shipped July 24thShe is waiting for her other suit to be sent which will be sent on FridayShe requested that we send them separately so we didShe was delivered her items 1/ Tracking: XXXXXXXXXXXXXXXXXXXXXX USPS.com Initial Consumer Rebuttal / [redacted] (1500, 7, 2015/08/13) */ Their response is a LIEi have email proof to dispute their claims that they ever shipped ANYTHING to me, that they lied more than once about shipping anything to me, and that I NEVER requested to have my shipment split in half as they're alleging There has to be something illegal about a business being able to steal money and shutting down a complaint about their thieving just by lying about it now to a government agency

Complaint: [redacted] I am rejecting this response because: I have not received my products and I want my money refundI have received no missed calls or voicemails at the phone number I have provided of [redacted] I want my money back periodYou took My money immediately from my account and have not semt me my productsYou received your Payment amd I have proofYou need to refund my money as that is the only resolution I will accept at this pointIt has been well over a yearI have given you plent of time to rectify this matter Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/06/24) */ This customer ordered June 8thShe agreed to our shipping policy that's listed on our website link to her order when it was placed, orders take 7-business daysToday is the 12th business day, her order will be shipped within the shipping Peorid along with her trackihg number when its sent out,

Initial Business Response / [redacted] (1000, 15, 2015/10/07) */ The item was shipped offPlease see her about recieving it

Initial Business Response / [redacted] (1000, 5, 2015/10/05) */ USPS.com XXXXXXXXXXXXXXXXXXXXXX

Initial Business Response / [redacted] (1000, 5, 2015/10/08) */ The dress is exactly the sameWe have not had one complaint about them Her tracking for her dress is listed below: #XXXXXXXXXXXXXXXXXXXXXX usps.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) The dress is not the sameI can attach a picture of the dress they have up on the website and a picture of the dress they sent meI want my money backIt's fraud to promote an item that your company is not sellingThis company sent me a replica and it is not the same dress they have up on the website

(The consumer indicated he/she DID NOT accept the response from the business.) I have email that's states rest of stuff will be sent out and I will receive tracking infoStill have not received any tracking info and still missing rest of my orders Also have pic of what she sells and what I received, and it's not sameThe fur around coat looks good my stuff is flat, skimpy u can't even fluff it cause it comes out into peicesI'm still waiting on bracelet , dress and more coats, and I'm afraid of what I'm going to receive and if it ever comes in