House of Labels

Our policy states that all orders can be exchanged within 30 days of delivery. If she doesnt like the item she can send it back for an exchange as long as its within the 30 days. We cannot refund her when she recieved product.

We have been on contact with this client. We sent her a money order on Monday with a tracking number because she wanted to cancel her order. Due to our new system we could not refund her credit card because if was not on file, we made this very clear to her, she should receive it by Monday.

Complaint: [redacted]
I am rejecting...

this response because:
I told them that I have paypal because I created a paypal account especially for this refund, then I sent two e-mails, the first one to join them my e-mail, (The email address associated with your paypal account is only one information which the seller needs.) an information that they already had. I was not given an answer, then I sent the second e-mail to inform them that I also sent them refund requests directly via paypal, which also remained unanswered and never they mentioned to me that I can get store credit to choose other item, and I do not want it. I just want to be refund. 
Sincerely,
[redacted]

I didn't realize I missed some information before I submitted the complaint. I would like to add the following information: Order [redacted] was also mailed back to the store and I never received a refund for that item either. The quality was bad and it didn't fit. The item was returns months ago and...

still no refund. The total refund request for both items returned plus shipping will be $124. Thank you [redacted]

Hello, I am unsure about the current status of my complaint - the last message said the business was waiting on my paypal information to process a refund - they were already given my paypal information. However, can you please give my paypal information to the business again to process my refund ? Thank you

This complaint has been resolved, I just received the refund of $34.50.

We refunded her 23 dollars for the cost of the two bathing suits she purchased.

Initial Business Response /* (1000, 10, 2015/10/07) */
We are sold out of this product we have offered her a refund but she aabts the product but we don't have it! Can you please help us solve this?
Initial Consumer Rebuttal /* (3000, 12, 2015/10/08) */
(The consumer indicated he/she DID NOT...

accept the response from the business.)
That is false, they never responded, and absolutely did not offer any refund. They deflect every time we have talked to them and say "it's on the way". Please advise

Initial Business Response /* (1000, 5, 2015/11/24) */
This item was sent off already.
Please see tracking info below:
https://tools.usps.com[redacted]=XXXXXXXXXXXXX

Initial Business Response /* (1000, 5, 2015/06/24) */
This customers order came back high risk of fraud. We askes her to send a picture of Her ID and a photo of the last 4 of the credit card she used. We cannot send out high risk orders without verification, we can simply refund the card that was...

used. But this is listed on our site,

Complaint: [redacted]
I am rejecting this response because: I recieved a call from the business stating that they would refund me and give me store credit. however I have yet to recieve the refund to my paypal account as they stated they would do. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:After several weeks of using the outstanding credit, there was no update or response regarding my order until...

Dec 15. Then, I received a call regarding my Revdex.com complaint from the company representative who mentioned to do the refund to my paypal account for $111 since I spent for shipping costs three times for wrong item previously received and now with this last order. I am still waiting for my refund since it has been received yet.I appreciate your efforts and attention on this matter.
Sincerely,
[redacted]

Initial Business Response /* (1000, 11, 2015/08/06) */
Order was shipped a week ago with tracking below:
USPS.com
LNXXXXXXXXXUS

Again, the address was not listed properly. We have no issue giving her a store credit.

Hello THe consumer ordered a pre order boot that explains can take up to 4-5 weeks to ship out because the are custom made. We have refunded the client because of the lack of knowledge about the item. The problem has been completed.

We have contacted the customer to come out with a resolution. We cannot refund anything that far back due to being on a different system.

Complaint: [redacted]
I am rejecting this response because: I have not received my products and I want my money refund. I have received no missed calls or...

voicemails at the phone number I have provided of [redacted]. I want my money back period. You took My money immediately from my account and have not semt me my products. You received your Payment amd I have proof. You need to refund my money as that is the only resolution I will accept at this point. It has been well over a year. I have given you plent of time to rectify this matter.
Sincerely,
[redacted]

Initial Business Response /* (1000, 15, 2015/10/07) */
The item was shipped off. Please see her about recieving it.

Initial Business Response /* (1000, 7, 2015/11/24) */
She was refunded in october already per her request.
Initial Consumer Rebuttal /* (3000, 9, 2015/11/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never received a refund.

Initial Business Response /* (1000, 15, 2015/09/01) */
This order was shipped and delivered:
usps.com
XXXXXXXXXXXXXXXXXXXXXX
tracking above.