Revdex.com:At this time, I have not been contacted by Hoverboard regarding complaint ID [redacted] I have also requested the assistance of my credit card company, however, they could not reach anyone at Hover Board for assistance.Sincerely, [redacted]
[redacted] [redacted] Good Afternoon, If the customer wants to return the board they need to go through our return process by getting in touch with our returns department at [redacted] or contact us at ###-###-####.Best Regards, Customer ServiceHoverboard-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Complaint number: [redacted] Customer name: [redacted] We are sorry for [redacted] unsatisfactory experience with Hoverboard As of today, the customer has been refunded of their money
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved[redacted] [redacted] *** [redacted] I DID HEAR FROM THE COMPANY AND THEY DID REFUND MY MONEY I "DO NOT" WISH TO FILEMY COMPLAINT AS WRITTEN Sincerely, [redacted] ***
[redacted] [redacted] Consumer: [redacted] Return policy is attached for your referenceCustomer service is provided by phone ###-###-#### and internet (hoverboard360.com)Thank youBest Regards, Customer ServiceHoverboard-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I emailed the company to ask them to refund to my new credit card which replaced the old one they had on file The company had not responded to my email with the updated information and I have not received the refund to date In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Great. Again for the last time, where do I send the RA and pictures? Mailing address or fax number would be great. There is no address or phone/fax numbers on RA form. I have every thing to mail or fax them. What a horrible way to run a business and treat people. This should not of even got to this point. I don't believe I am asking too much. How can you send what they are requesting when you have no info to do so. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]
Complaint number: [redacted] Customer name: [redacted] We apologize for [redacted] unsatisfactory experience with Hoverboard 360We provided her with a address to send the board to, once we receive a tracking number from her and receive the board in our facility, we will provide her with a replacement board
To whom it may concern, An request was sent to customer on 1/*/16 to fill out the return form and email it back to us with pictures of the board, but we never received any response with form and pictures. Regards Customer Service.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Last message from Hoverboardwas 1/*/stating they would look at the documents I sent to see if I am eligible for a returnA return address would be sent to me if I am eligibleI have not heard from them since then and can not get through by phone and have tried multiple timesI can not return it without their verification and an address as it originally came from Hong KongI have also contacted my bank to dispute the charge as my requests have gone unanswered In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
To whom it may concern, Customer was provided an address to send back the board as shown on attachment .Customer wanted to drop off the package but we told him we do not accept drop offRegards Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] I have received a email from hoverboard stating they would credit my accountToday February **, I just checked my credit card account and I have been creditedAll of this stated November **,took this long Thank you [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Yes, that email was sent I do not have to supply them with anything I followed all of the return requirements and paid for the return when the product did not operate at all But, the package was sent [redacted] and has already been delivered I have not received a refund or any other information from the company as I requested I am not satisfied with the response and nothing has been settled This has gone on since December [redacted] with no refund for a product that did not work at all Proof of delivery is attached In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
[redacted] We apologize for [redacted] unsatisfactory experience with Hoverboard360As per our terms and conditions on our website; all shipping, handling and insurance charges are additional and non-refundableWe have provided the customer the return address and wave the restocking feeA full refund will be provided once received
I purchased Led shoes on The advertisement on shipping is very misleadingI have sent several emails to this company with no response on when I will receive shoes that I ordered for a gift for my childWhenever I call I am on hold over minutes and when someone finally picks up they don't say anything for about min because they are too busy laughing with other employeesThe company could not give me an estimated date on when I would receive my orderThey said that I could request a refund but the refund would take a week to processThis company is very unprofessional you hold on for 30-minutes for the recording to hang up on youI am waiting only because my daughter really wanted the shoes and of course they took the money out of my account as soon as I purchasedI am very disappointed at the poor service given and want to warn others about this
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] The second board should have NEVER been shipped to meI tried to cancel the order within hoursThere were way too many complications with their customer service and returns process, not to mention a lack of response from them The amount I would have been forced to pay to ship the return product was more than half the price I paid for the itemI chalked it up to a lossThis business has POOR business practicesI do not consider this response (three months later) as resolution or satisfactory to me and the matter was not resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will deem it resolved once my credit card is credited the money from the company Sincerely, [redacted]
Revdex.com:At this time, I have not been contacted by Hoverboard regarding complaint ID [redacted] I have also requested the assistance of my credit card company, however, they could not reach anyone at Hover Board for assistance.Sincerely, [redacted]
[redacted] [redacted] Good Afternoon, If the customer wants to return the board they need to go through our return process by getting in touch with our returns department at [redacted] or contact us at ###-###-####.Best Regards, Customer ServiceHoverboard-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Complaint number: [redacted] Customer name: [redacted] We are sorry for [redacted] unsatisfactory experience with Hoverboard As of today, the customer has been refunded of their money
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved[redacted] [redacted] *** [redacted] I DID HEAR FROM THE COMPANY AND THEY DID REFUND MY MONEY I "DO NOT" WISH TO FILEMY COMPLAINT AS WRITTEN Sincerely, [redacted] ***
[redacted] [redacted] Consumer: [redacted] Return policy is attached for your referenceCustomer service is provided by phone ###-###-#### and internet (hoverboard360.com)Thank youBest Regards, Customer ServiceHoverboard-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I emailed the company to ask them to refund to my new credit card which replaced the old one they had on file The company had not responded to my email with the updated information and I have not received the refund to date In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Great. Again for the last time, where do I send the RA and pictures? Mailing address or fax number would be great. There is no address or phone/fax numbers on RA form. I have every thing to mail or fax them. What a horrible way to run a business and treat people. This should not of even got to this point. I don't believe I am asking too much. How can you send what they are requesting when you have no info to do so. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]
Complaint number: [redacted] Customer name: [redacted] We apologize for [redacted] unsatisfactory experience with Hoverboard 360We provided her with a address to send the board to, once we receive a tracking number from her and receive the board in our facility, we will provide her with a replacement board
To whom it may concern, An request was sent to customer on 1/*/16 to fill out the return form and email it back to us with pictures of the board, but we never received any response with form and pictures. Regards Customer Service.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Last message from Hoverboardwas 1/*/stating they would look at the documents I sent to see if I am eligible for a returnA return address would be sent to me if I am eligibleI have not heard from them since then and can not get through by phone and have tried multiple timesI can not return it without their verification and an address as it originally came from Hong KongI have also contacted my bank to dispute the charge as my requests have gone unanswered In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
To whom it may concern, Customer was provided an address to send back the board as shown on attachment .Customer wanted to drop off the package but we told him we do not accept drop offRegards Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] I have received a email from hoverboard stating they would credit my accountToday February **, I just checked my credit card account and I have been creditedAll of this stated November **,took this long Thank you [redacted]
Revdex.com:At this time, I have not been contacted by Hoverboard regarding complaint ID [redacted] .Sincerely, [redacted]
[redacted] [redacted] order number : #***we refunded the customer on Proof of refund is attached Best Regards, Customer ServiceHoverboard-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Yes, that email was sent I do not have to supply them with anything I followed all of the return requirements and paid for the return when the product did not operate at all But, the package was sent [redacted] and has already been delivered I have not received a refund or any other information from the company as I requested I am not satisfied with the response and nothing has been settled This has gone on since December [redacted] with no refund for a product that did not work at all Proof of delivery is attached In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
[redacted] We apologize for [redacted] unsatisfactory experience with Hoverboard360As per our terms and conditions on our website; all shipping, handling and insurance charges are additional and non-refundableWe have provided the customer the return address and wave the restocking feeA full refund will be provided once received
I purchased Led shoes on The advertisement on shipping is very misleadingI have sent several emails to this company with no response on when I will receive shoes that I ordered for a gift for my childWhenever I call I am on hold over minutes and when someone finally picks up they don't say anything for about min because they are too busy laughing with other employeesThe company could not give me an estimated date on when I would receive my orderThey said that I could request a refund but the refund would take a week to processThis company is very unprofessional you hold on for 30-minutes for the recording to hang up on youI am waiting only because my daughter really wanted the shoes and of course they took the money out of my account as soon as I purchasedI am very disappointed at the poor service given and want to warn others about this
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] The second board should have NEVER been shipped to meI tried to cancel the order within hoursThere were way too many complications with their customer service and returns process, not to mention a lack of response from them The amount I would have been forced to pay to ship the return product was more than half the price I paid for the itemI chalked it up to a lossThis business has POOR business practicesI do not consider this response (three months later) as resolution or satisfactory to me and the matter was not resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will deem it resolved once my credit card is credited the money from the company Sincerely, [redacted]