Howard's Kitchen Studio, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[The purchase price that I listed was the conversion of $499.99 (USD) to $704.08 (CAD). Whether or not they actually collected any brokerage fees is irrelevant. The point is that I clicked the option for them to handle all of that stuff and it wasn't. I was given the impression that it went through smoothly and was never notified that it didn't. They claim that I received some sort of error message right as I clicked the option but I can assure you this did not happen. Think about it, if I knew of these brokerage fees, wouldn't it just have made more sense to order from a Canadian company instead? That way, I would not be required to pay any impending brokerage fees and go through all of this hastle like I am now. They didn't even send any further message confirming that I would pay brokerage fees. The entire reason for my complaint all comes down to fact that I selected an option, thier system messed up, and now I'm paying extra for it.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]As a gesture of customer courtesy we have agreed to take back the computer he now has in exchange for the computer he wishes to purchase. Return authorization will be emailed to him ASAP.-- Henry P[redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted]
[redacted]
[redacted]The customer purchased a SAI9300BLE = Samsung Galaxy S III GT-I9300  International 16GB Smartphone (Unlocked, Blue). The product can be found on our site at [redacted] where we say it includes a, "90-day B&H Warranty." B&H also offers a 30-day return policy time period. The product information page also linked to a list of carriers by country. In China this phone operates with China Mobile and China Unicom. We cannot offer any advice or guidance on other local or regional carriers.Our return rate for this product throughout the time it was available is approximately 5%. No other customer complained the phone was locked. The customer's first after-sale contact with us was on 5/**/15, a year after the date of purchase. Our return policy and the warranty have both expired.The customer now alleges we sold him a "fake" product. That is ludicrous and untrue-- [redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As I stated in my complaint I do not believe that issues between your company and [redacted] are my problem, they are yours. I made a purchase and received an order confirmation from B&H, not [redacted]. Your company sold me a product then failed to deliver and are not making it right offering a fair deal as compensation. Offering a $100 discount on a non-sale priced item is hardly equivalent to the purchase I had made, it is offering me a much smaller or much lower quality product. MANY OTHER RETAILERS offered this SAME model at the SAME price point as you ($397) on Black Friday weekend, but because I chose to order from your company I am not getting the TV. Your company caused me not to purchase from another retailer and is now leaving me empty handed because you overreached. I am aware the TV was heavily discounted, that is the point of making a purchase during that time period, to receive a deep discount, something you have now denied me. This is not good customer service. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

July [redacted] 2017Revdex.com complaint #[redacted]B&H Web No: [redacted]As a courtesy I emailed Squaretrade on this customer's behalf. Squaretrade has agreed to ship the Olympus Fisheye Tough Lens Pack back to the customer. -- Henry P[redacted]B&H Photo-Video

January *, 2017Revdex.com complaint #[redacted]B&H Web No: [redacted]When the customer purchased the Leica V-LUX (Typ 114) Digital Camera the offer by Leica USA for Adobe software had expired. We regret our web page was not updated more quickly. Our site says, "Prices, specifications, and images are subject to change without notice. Not responsible for typographical or illustrative errors. Manufacturer rebates, terms, conditions, and expiration dates are subject to manufacturers printed forms." The customer claims he, "paid a premium for the camera..." He is mistaken. He paid $1195.00. The camera is being sold here for the same price today. We regret we cannot now extend Leica's short-term offer at this time. The customer was offered a $50 gift card as a courtesy.-- Henry P[redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:. Would like to upgrade shipping on this order. As of today, the previous customer service representative informed me that it would ship today. It has not been done and would like to ask for a more constructive resolution to this.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 How can I downgrade B&H customer services ? Thank you.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]This customer's order was submitted via our web site. The bill-to and ship-to data were provided to us by the customer in exactly the same way the customer told us what items he wanted to purchase, the preferred shipping method, etc....

The order was transmitted from our site to our warehouse without being edited or modified in any way at all. The data we used, including the ship-to location, was the data the customer gave us. At the end of the order-entry process we showed the customer what the final transaction would be and offered the opportunity to make any modifications or adjustments. After the order was submitted we emailed the same data to the customer, See the attached document. We shipped what the customer ordered the way the customer wanted it shipped to the address the customer provided for shipping. Had we made an error resulting in incorrect shipping we would refund the original s&h fee applied to this transaction. We did not and will not issue the requested refund.The customer's other recent order is Web [redacted] dated May **, 2016. It is under a different customer code and has a different ship-to and bill-to data. Had the customer logged in to his account at the beginning of this transaction it is likely this situation could have been avoided. We regret he chose not to do so.-- Henry P[redacted]B&H Photo-Video

May *, 2016[redacted]The customer saw an advertisement for a product we sell on another web site. The ad was not placed by us and we were and are not responsible for either the placement or the contents. The advertised product was apparently this:Bescor FP-500S Studio Daylight LED Light Kit with Case B&H # [redacted]Unfortunately due to an error in the ad, for which we take no responsibility at all, the price shown was for this similar, lower priced, but not identical product:[redacted]After going to our web site the customer purchased this second item, without the case, for a considerably lower price. In order to do so the customer visited our product information page at [redacted] which is clear and unambiguous in its description. In answer to the customer's question, the bag is included in the kit, but the customer did not purchase the kit.Our return authorization # [redacted] was emailed on Apr **, 2016. A refund will be issued when we have received and processed the return.-- Henry P[redacted]B&H Photo-Video

December *, 2015[redacted]Our return policy is on our site and printed on the invoice included with the merchandise. It says, "Final Sale & Nonreturnable Items
... Unwrapped/opened computers and computer software." However, in consideration of...

the customer's distress we are willing to issue return authorization for this computer with no restock fee for store credit, not a refund. Return authorization # [redacted] and a pre-addressed [redacted] return label have been emailed already. -- Henry P[redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 This is for everybody to see how B&H Customer Service works. Hands off. You help yourself! They are not willing and nit going to help you if you buy a faulty thing.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Sept **, 2017Revdex.com complaint #[redacted]B&H Web No: [redacted]The customer wrote, "...the item is no longer 'discontinued'" but we did not say it had been discontinued. What I said was, "...it was not in stock and provided an ETA of 2-4 weeks. We regret our vendor has taken somewhat longer to provide this to us."The price charged in the original order included a short-term rebate or price subsidy provided by our vendor. That allowed us to offer the original 549.99 price. That subsidy is no longer available so the lower price is no longer available. The current price is 849.99, but as a courtesy we can sell one (1) to th customer for 799.99. If the customer wants to take advantage of this opportunity he should contact us and reference our [redacted]-- Henry P[redacted]B&H Photo-Video

April **, 2016[redacted]
[redacted]We appreciate this customer's order and regret his dissatisfaction. Since we can confirm the camera he is returning is en route back to us we have arranged to send another of the same model, in "10" condition, to him today and...

will discount the price of this camera to the same price as the camera he originally received. FWIW, we'd have made the same arrangements had he contacted us directly and expressed the same degree of urgency. Involving the Revdex.com was not necessary to achieve this result.-- Henry P[redacted]B&H Photo-Video

September **, 2015[redacted]
[redacted]The customer has emailed details of this complaint to me and I am reviewing it with our customer service director. We will reply to the customer directly, via email, when the review is complete.-- Henry P[redacted]B&H Photo-Video

January **, 2017Revdex.com complaint #[redacted]B&H Web No: [redacted]On Dec *, 2016 under B&H [redacted] a 25.00 gift card was issued. On Jan *, 2017 under B&H [redacted] a second 25.00 gift card was issued. On Jan *, 2017 under B&H [redacted] an additional refund for 16.95 was issued.The customer has been made whole and the matter is now concluded.-- Henry P[redacted]B&H Photo-Video

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
When a product's retailer provides contradictory information to the product's manufacture, it's obvious people choose to believe the authentic manufacture's information. [redacted] responded my request to this issue "this device was originally purchased on **/1/16" and "I would recommend contacting B&H video, if you were lead to believe this device was out of factory new!".I neither have heard any such complaints from other reputable venders / retailers. If it was an known issue already to B&H video for a while, could B&H video provide any solid proof that they had worked with [redacted] to resolve it before my case?B&H video promised to sell an authentic brand new product but failed, according to the info this product's manufacture provided.  In order for me to re-purchase an authentic new product from a source I can trust, it is fair that B&H video not only return and refund in full of what I have paid, but also provide the price difference to compensate this re-purchase.  Currently, I see a $100-$150 increase in price to purchase the same product from a trust source.  I used to be a loyal customer to B&H video.  I hope B&H video can keep its integrity and show the fairness to its customers. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

September [redacted] 2017Revdex.com complaint #[redacted]B&H Web No: [redacted], [redacted]I have nothing further to add to this.-- Henry P[redacted]B&H Photo-Video